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Even though the interface says the cartridge is full, if the printer detects it being empty, odds are you will have to replace the color cartridge, even though you are only printing black.
You can try taking the cartridge out and cleaning the contacts with a pencil eraser and reseat the color cartridge. If no change, replace the cartridge.
you need to check if the cartridge is ok. take out the cartridge and reboot your printer. if it ask for a cartridge, turn off the printer and install the cartridge., if problem still persists, then try changing your cartridge with a new one. If problem still persists, i suggest reinstall the drivers of the printer. Pm me if your problem is solved. thank you .
Trying cleaning the contacts on the cartridge and clean the contacts on the printer use a dry tint paper towel to clean the contacts. Then try to reinstall the cartridge using the software. Try to print the self test. If failed try another cartridge if you dont get any error then the cartridge might be defective
remove all cartridges leaving printhead intact. close cover, turn off turn on, let power up, error message should be gone. open cover, reinstall cartridges if you cleaned your print head like I did you'll probly eventually end up getting a new one anyway, due to the color variations but I can at least print text.