Question about HP Officejet 4315 All-in-One Printer

1 Answer

Our printer says it has a cartridge error and it won't print anything. We changed the printer cartridges and tried to reinstall and it still isn't working.

Our printer says it has a cartridge error and it won't print anything.

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  • tbmsp2909 Apr 19, 2009

    We already did and it's still not working.

  • tbmsp2909 Apr 19, 2009

    We tried that, too. Is it possible to run it without the color cartridge because I think it's the problem, but when I take it out it says that I have to put it back in.

  • jiig Apr 30, 2009

    Printer says 'cartridge error' and says refer to 'device document'. Where do I get that ? Have taken out cartridges and re entered them to no avail. J

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  • 285 Answers

You'll need to replace the cartridge with a genuine new one.

Posted on Apr 19, 2009

  • Andrew Perrong Apr 19, 2009

    ok. well... try cleaning the contacts on the cartridge(s) and the printer.

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Is this with new cartridges or refilled?

If refilled, the nozzles may have become blocked which isn't the easiest thing to clear. If new cartridges, take them back for a replacement at the store and try again with new ones

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You can try taking the cartridge out and cleaning the contacts with a pencil eraser and reseat the color cartridge. If no change, replace the cartridge.

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  1. Power off your printer.
  2. Use both hands to lift up the scanner unit until the scanner support holds it open.
  3. Turn the printer on. The print cartridge carrier moves and stops at the loading position, unless the printer is busy.
  4. Remove the color print cartridge.
  5. Lower the scanner unit until it is completely closed.
  6. If the error message reappears, replace the black print cartridge with a new print cartridge.
    If it does not repeat steps 1-3 and then go to step 7.
  7. Reinstall the color cartridge and remove the black print cartridge.
  8. Lower the scanner unit until it is completely closed.
  9. If the error message occurs again, replace the color cartridge.
  10. If an error message reappears, repeat steps 1-3 and reinstall both print cartridges.
Hope this helps.
  1. Lower the scanner unit until it is completely closed.
  2. If you receive the error message again, replace both cartridges.

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Hi,

Trying cleaning the contacts on the cartridge and clean the contacts on the printer use a dry tint paper towel to clean the contacts. Then try to reinstall the cartridge using the software. Try to print the self test. If failed try another cartridge if you dont get any error then the cartridge might be defective

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Canon MP F50 "wrong cartridge" error


remove all cartridges leaving printhead intact.
close cover, turn off
turn on, let power up, error message should be gone.
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1 Answer

LEXMARK X5150 CARTRIDGE ERROR


Try this --
Cartridge Error 50C
Your print cartridge has shorted.

  1. Power off your All-in-One and unplug it.
  2. Plug in your All-in-One again and turn it on.
  3. Uninstall and then reinstall your cartridges.
  4. If this does not resolve the issue, try the troubleshooting steps for the other cartridge errors below.
Cartridge Error
Complete the following instructions:
  1. Power off your All-in-One.
  2. Use both hands to lift up the scanner unit until the scanner support holds it open.
  3. Turn the All-in-One on. The print cartridge carrier moves and stops at the loading position, unless the All-in-One is busy.
  4. Remove the color print cartridge.
  5. Lower the scanner unit until it is completely closed.
  6. If the error message reappears, replace the black print cartridge with a new print cartridge.
    If it does not repeat steps 1-3 and then go to step 7.
  7. Reinstall the color cartridge and remove the black print cartridge.
  8. Lower the scanner unit until it is completely closed.
  9. If the error message occurs again, replace the color cartridge.
  10. If an error message reappears, repeat steps 1-3 and reinstall both print cartridges.
  11. Lower the scanner unit until it is completely closed.
  12. If you receive the error message again, replace both cartridges

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