Question about Tomtom GO 700 GPS Receiver

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Tomtom 700 dead

I tried to download a new map to my tomtom 700. I don't know whether I succeeded or not, because it has suddenly stopped working altogether. It seems completely dead. When I connect it to my PC it does not show as connected. I have tried pressing the reset button etc lots of times, but nothing. Immediately after pressing reset, when I press the on off button there is a very brief green light, but that disappears and does not reappear until I press reset again. Any one any ideas? I find trying to communicate with Tomtom by email is a waste of time.

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  • mkmpurple52 Sep 18, 2007

    Tried the reset and turning on the on button, but nothing. Curiously, when I press the reset button and the one off together, the green light comes on, but immediately goes out once I stop pressing the reset.
    I'll try leaving it for a couple of days, but I'm not hopeful. thanks

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After checking around around the web it seems that you are not the only one to get the green screen of death. My suggestion is to hold reset for several seconds, release reset and hold the power button button for 10 seconds. If this doesn't work the only other option is to let the unit sit for several days to let the internal battery completly drain, once drained theirs a good chance it will function normally, this allows any temporary memory to be cleared. Good Luck & hope this helps L8R

Posted on Sep 18, 2007

  • Patrick McGee
    Patrick McGee Sep 18, 2007

    You can also contact TomTom at:

    Please contact our Customer Support department for assistance in troubleshooting the issue. If it is determined that repair is necessary they will assist in with return authorization for repair and provide an RMA number and details of how and where to send the product. TomTom's US customer support or repair departments can be contacted via email using the contact us link below (having a TomTom Plus account and being logged in is required) or by calling +1 866 486 6866 (press option 1 for Customer Support when prompted).

    Good Luck again

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