Question about HP Photosmart 3310 Printer

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I recently replaced the magenta cartridge in my HP 3210 Photosmart printer because the light indicated it needed to be replaced. However, the printer still won't print, and the message still says that I need to replace the magenta cartridge.

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  • cjgreening06 Apr 19, 2009

    I followed this step by step procedure, but I'm still receiving the message that the magenta cartridge is past due its expiration date even though it is a brand new cartridge.



    Thanks for the suggestion, but it did not work.

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  • 385 Answers

Hi,
If you turned the machine off and replaced the cartridge, you can get this error.

Could you try the following procedure below please to clear the error, thanks.

  1. Turn on the unit.
  2. Open the top cover to access the print cartridges.
  3. Remove the new cartridge that is causing the message.
  4. Reinsert the cartridge and close the cover. The following message will appear on the front panel: "Press 1 for new cartridge or press 2 for a used cartridge."
  5. Press the 1 on the numeric keypad of the HP product.
If the message, press 1 for new cartridge or press 2 for a used cartridge, "does not appear after removing and reinstalling the new cartridge, and the low ink warning message still displays,

follow the steps below:
  1. Turn on the unit.
  2. Open the top cover to access the ink cartridges.
  3. After the cartridges stop moving, unplug the power cord.
  4. Remove both cartridges and close the top cover.
  5. Plug the power back in. The unit will reinitialize and a message will appear to insert the cartridges.
  6. Open the top cover and reinsert the ink cartridges. Close the top cover. The message,
  7. Press 1 for new cartridge or press 2 for a used cartridge," should appear.
Hope this helps
Regards.

Posted on Apr 19, 2009

  • Richard Finney
    Richard Finney Apr 21, 2009

    Hi,

    Replace the cartridge,

    new cartridges can be faulty too.



    Regards

    Ric.

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