Question about Western Digital My Book Essential Edition (WDG1U5000N) 500 GB Hard Drive

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My Book Premium ES edition

I can not retrive my information

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Re: My Book Premium ES edition

Does the drive make any wierd noises? If it sounds OK, but it's just not showing up on your computer, It means the bridgeboard probably fried out, but your data is still safe. If this is the case, you should purchase a new parallel ATA 3.5" hard drive enclosure, remove your drive and put it into the new enclosure. It's really simpler than it sounds. If you're not comfortable doing all that, You should bring it in to your local computer repair store. If, however the drive is making clicking or grinding noises, you'll need a technician to attempt to recover the data for you. Feel free to contact me with any other questions. -inky

Posted on Sep 19, 2007

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I have a WD 500Gb My Book that doesn't allow access to information. My laptop crashed so I reformatted it and reloaded it. The My Book holding all my backed up information shows up as connected as a...

the computer for some reason is not fully detecting the ext drive if its usb then try other usb connections. if it has sata hook up try using that there a much better connection but dont worry i think youl find that all your information is still on the ext drive thats why we should all use external drives for all our important photos music and files because when the pc blows or crashes then the other drive is not affected

p.s if the ext drive can with a driver disc try reinstalling it.

good luck

Jul 12, 2010 | Western Digital My Book Premium ES...

1 Answer

Wd my book broken!!!

Hi naths99,

Not to worry, you haven't lost the drive, what you have done thou is you formatted over all the software that allowed the drive to mirror your data. But as I said all is not lost. Here's a link that will reinstall all the software that was originally there. HERE! Pick your My Book and away you go!

Good Luck


Jan 02, 2009 | Western Digital My Book Premium ES...

1 Answer

My Book Premium ES Edition 500GB Dual Lights

Hi huix0018,

First thing you need to do is to determin if the drive is working or not.
Either the drive itself failed or it could be you did not stop your external hard drive safely in your PC or Macintosh before unplugging either the power or data cable.
1: Determine if the drive itself has failed
For purposes of testing, connect the power adapter directly to the wall. If you do not hear or feel the drive spin up when you connect the power, the drive will need to be replaced. If the drive spins up, but nothing shows up in My Computer or in Disk Management, change the USB cable and connect the new one to another port on your Computer. If it still doesn't show up in Disk Management, try the drive on another PC to see if it shows up on that computer. If that computer still does not detect the drive by showing you the system tray icon or by listing the drive in the Device Manager after you plug in the drive, the drive is bad and needs to be replaced.
If you require data recovery services on your failed drive, here's a list of authorized preferred data recovery partners
If you find that you do need to replace your drive, here's a link to WD to replace it.How can I replace a product under warranty?
2: Determine if the drive can be used again
If the computer does detect the drive, you can test the drive by using WD's Windows Data Lifeguard Diagnostics. For more information on how to use the software to test the drive, Click here: How to test a drive for problems using Windows Data Lifeguard Diagnostics
Now If the software reports an error for the drive, you will need to look up what it means here: Data Lifeguard Tools 11 Error Codes .
If the software shows no errors for the drive, and you do not wish to send the drive for data recovery, you can partition and format the drive so you can use it again. For step by step information on how to format the drive click below:
How to partition and format your hard drive (from unused space) for use in Windows XP or Server 2003
IMPORTANT: To avoid corrupting or losing the data on your external hard drive you should always shut down the drive correctly before you disconnect the data cable from the drive or computer, or the power connection from the drive or the wall outlet.

And Finally, Here is a link to get you the drives and utilities software for the Premium ES Edition. HERE!

I hope this helps and Good Luck!

Dec 10, 2008 | Western Digital My Book Premium ES...

1 Answer


Does it make any clicking/clunking sounds like any of these?
If yes - it's really bad. If it sounds normal then try to remove it from enclosure and connect directly to a PC.

Oct 06, 2008 | Western Digital My Book Premium ES...

1 Answer

My Book Premium Edition II

Try to scan it with R-Studio or GetDataBack.

Aug 24, 2008 | Western Digital My Book Premium ES...

1 Answer

Western Digital My Book ES Edition 500 MB

Hi calicali,

Are you using Western Digital's built-in software to try backups, or just dragging or copying/pasting manually?

If you can use more detail I can help you.


Mar 04, 2008 | Western Digital My Book Premium ES...

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