Question about Haier HDC10LBS Stainless Steel 10-Cup Coffee Maker

11 Answers

Replacement Coffee pot

I love the coffee maker so I do not want to have to purchase a different one, however I can't find a store in my area who still sells it. I broke the coffee pot and just want to replace it. Can Haier send me a new pot, or am I going to have to replace the entire coffee maker?

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  • 28 more comments 
  • Anonymous Nov 04, 2007

    I love the coffee pot but need a new broke after very little use. I can't find a replacement coffee pot in the stores.

  • 108bushman Nov 22, 2007

    Hi, need coffee pot replacement, just like MissKristins does..

  • Anonymous Nov 29, 2007

    Same problem. Just bought it a week ago, and broke it this morning.

  • Anonymous Dec 12, 2007

    Yea, the thing is real weak. I'm going to try and buy this replacement;

    Krups 268-42 Replacement Coffee Pot

    • Replacement Coffee Carafe

    Prices starting at $17.99

    This was at Shopzilla. I'll let you know how it goes.

    Jon Pon

  • dara1097 Dec 17, 2007

    Need a coffee pot for this maker any suggestions, can't find.

  • Anonymous Dec 21, 2007

    Were can I get a replacement pot!!!!! This is crazy, no one has them.

  • swpennin Dec 31, 2007

    where can I get a replacement coffee pot for my Haier HDC10LBS coffee maker?

  • dave262 Jan 01, 2008

    I contacted Haier and they said they don't make a replacement pot so resolved:

    1. I will never buy another coffee maker from these jerks

    2. I need a new coffee maker.

  • JavaJunkie Jan 06, 2008

    Ditto...the carafe cracked on the bottom and I cannot find a replacement. I love the coffee maker - such a space saver. I'm going to check at where I bought it...Macy's - and they still have them (at least in the Pac. Northwest).

  • Anonymous Feb 16, 2008

    What a rip off. My coffee pot broke as well when washing it for the first time. I will never buy a Haier product again. What kind of company manufactures a product that it is obviously substandard and does not offer a replacement part????

  • spingirl Feb 25, 2008

    I broke mine today too. Haier said they don't carry the part and that a broke carafe is not covered under warranty So I called Cust Svc and they told me to "work with the retailer to find a replacement that fits". So I asked them how it is possible that a retailer is supposed to know more about their own product than they do and I also asked how on earth this non solution might be providing me with excellent customer service and asked to speak to a supervisor. Magically when I did this they offered me a replacement unit for $25. Considering the replacement pots start around $20 I thought it was worth the $5 to get one that I know will fit - and a new unit to boot.

  • Anonymous Feb 26, 2008


  • FrugalFreak Feb 26, 2008

    I have the "Signature Classics" version of this coffee maker that I
    bought from Home Depot over Christmas for $14.99. Seems like the
    frequency of broken pots is a defective product suit?? Mine broke
    couple weeks after purchase, We are used to pots holding up like 99% of
    other pots do! anyone find replacement carafe yet?

  • Anonymous Mar 01, 2008

    Can I buy a replacement Carafe for the Haier Stainless Steel Coffee Maker or do I have to buy another coffee maker? I love this coffee maker.

    Thank U

  • Anonymous Mar 29, 2008

    I would like to purchase a replacement pot! Point me in the right direction please.

  • Anonymous Apr 03, 2008

    I went back to Macys and they told me they do not carry a replacement carafe and they always reccomend you buy a new pot. Why would I do that? The Haier coffee maker carafe is clearly defective. Mine cracked after two pots of coffee. I have been searching for a replacement for weeks. No such thing available.

  • Anonymous Jun 16, 2008

    I bought it at Macy's it cracked within 2 mos..can't find a replacement

  • Diana Caraballo Perez
    Diana Caraballo Perez Jul 16, 2008

    I have exactly the same problem, these carafes are defective. Has anyone found a replacement yet? Thank you.

  • Ms Alfie Aug 17, 2008

    I wrote Haier customer service an email via their website about the HDC10lbs Stainless Steel 10cup coffee maker. I explained how many customers found carafe defective & no replacements found anywhere. I explained Internet had many postings about this problem. They have offered to replace the entire unit and charge me $25.00 and tell me the coffee maker was on backorder and is now available. I really like the coffee maker, but if carafe is defective (& mine cracked shortly after purchase also) I'm not sure I want to start returning packages w. broken coffee makers & find myself in same position. So, I'm thinking about it. But I thought this info. would help others with same problem. Marilyn

  • Delta Labs Aug 20, 2008

    I have a Signature Classic 10-cup coffee maker and cannot locate the replacement carafe. Please direct me to where I can purchase it.

    Thank you.


  • ChrisMN Sep 25, 2008

    I have an Everstar coffee maker, which appears to be identical to the Haier model, and my carafe has a quarter-size hole where part of the bottom broke out. I tried the Customer Service Phone number, 1 800 645 3869, posted on this site earlier this year by Leogarciatx, but it is a non-working number.

    I'm not finding replacement parts for this product anywhere on the internet.

  • fsmer Oct 08, 2008

    My fairly new Haier carraffe suddenly cracked and leaked. I exchanged it for another pot (no carraffe available). When I filled this one with water, the bottom fell out ! I was left holding the handle and rim. My blouse was soaked. What if it were HOT COFFEE?


  • SVMainUS Oct 11, 2008

    My son bought this coffee maker for my birthday. I love it - however - after only the 6th or 7th use - the carafe cracked. I've been everywhere trying (like the rest here) trying to find a replacement carafe. Calling the 800 number I was told they are not making replacement carafes but suggested a discount on a new coffee maker, sounds to much like a scam way to sell more coffee makers to me - so though it was a gift from my son, I had to go get a new (and different make) coffee maker. This is a very bad reflection on Haier.

  • Anonymous Nov 02, 2008

    CarafE cracked, can't find store where I can purchase replacement "carafe" Had the Haier coffee maker 7 days. In checking computer for replacement it advise Target Stores has them. I found two stores in area did not have any. WHERE CAN I PURCHASE CARAFE that fits Haier coffee maker.

  • conceptco Nov 10, 2008

    Making a pot today the bottom of the pot broke...

  • Anonymous Dec 22, 2008

    I have the same problem. I broke my pot also. I went back to where I purchased it and they don't sell replacement pots for it just a new coffee machine.

  • Anonymous Jan 14, 2009

    I just want to buy a new cooffe pot, I really like the look of the cffe maker.

    Just tell me where I can purchase one.

  • Anonymous Feb 03, 2009

    I bought a Haier cooffe maker and on the second time I used it crack ..I love my coffe maker the look is great its diiferent, I just want to find a place where I can replace the pot.

  • PissedOff7 Apr 21, 2009

    Signature Classics - Bottom corner of coffee pot cracked second use....

  • Anonymous May 10, 2009

    My coffee pot cracked as well and I cant seem to find one online. Where should I be looking?



11 Answers

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I have the same problem with my coffee maker, but I purchased mine in Walgreens more than a year. In Walgreens it has a different name (Signature Classics), but I'm sure its exaclty the same as the Haier HDC10LBS. I called and they do have replacements. The model#XQ698LT ITEM#W14A7123 and the Customer Service Phone#1 800 645 3869. The cost should be around $10 with Shipping and handling

Posted on Jan 30, 2008

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Ordered two replacement carafes for the HDC10LBS or QX678TG model Everstar Haier Stainless Steel 10-cup Coffee Maker today. Bought from Home Depot. Carafe broke. Liked it so much and couldn't find a replacement pot, I found one on Ebay and bought that. Now that carafe broke and I just saw the below solution with the 800-313-8495 number. Works! It's Haier's customer service.....if you tell them you want to order using the HDC10LBS number, they can find it. It's 11.99 and 7.99 for shipping. A little high but I love the coffee maker that much. I went ahead and purchased two just in case. :) Did this today, March 21, 2009.

Posted on Mar 21, 2009

  • billf68 Apr 16, 2011

    This solution worked for me. I just placed my order for a new carafe.


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I found the replacement. I went on line to Haier .com go to North America (America), go to Products, than to your middle right hand Small Appliances, you will see the coffee maker. Go to bottom right hand corner under Customer Support click on Parts and Accessories. on the next page in the upper left hand corner there is a number
Let us research for you!
Call us TOLL FREE at 1-800-313-8495 or Click here to contact us via email

Posted on Mar 03, 2009

You can contact Haier's customer service at 1-800-313-8495 to order a replacement pot

Posted on Aug 28, 2008

  • SailorID Jan 21, 2011

    Only place I could find a replacement pot was through Haier 1-800-313-8495 -the part number for 10 cup carafe for Everstar xq698tg is SE-1410-01 Cost $10.98 $7.99 shipping


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I tried that. I even contacted Haier directly. They do not manufacture replacement pots. The only suggestion I received was to buy a new coffee maker.

Posted on Jan 07, 2008

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Just call the company and you can place the order over the phone and can send it to you in about 3 to 4 days. 1-800-313-8495.

Posted on Jul 19, 2009

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Macy's, in the Pacific Northwest, still carries this coffee maker...other Macy's may also carry it...check with them for replacement parts, they may know who to contact.

Posted on Jan 06, 2008

  • JavaJunkie Jan 31, 2008're awesome! Thank you for the information and I'll be calling them tomorrow! Thanks again and have a great day!




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I have a Haier coffee maker and my coffee pot cracked. I just need to replace the pot. Which is a 10 cup pot.

Posted on Dec 07, 2010

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We have a signature classics coffee pot in the condo where we stay at the beach. I melted the top to the carafe in the dishwasher. There is a phone number on the bottom of the coffee pot to call for customer service - 1-800-645-3867. I do not know the maker, but the item number and model (from the same label) were what they needed to fix me up.

Posted on Apr 15, 2009

Wow my Haier coffee pot just cracked as well, brought it from Macy's this pass summer. Hope I don't have a problem getting another one

Posted on Jan 17, 2008

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After a trip to Macy's and looking over all options, I chose the Haier Coffee Maker. At this point, I was on at least my 4th coffee maker in the last year having tried Mr. Coffee's, Braun, and who knows what else. On day 3 the glass pot cracked. Having read the posts here I didn't hold out much hope in finding a replacement. Although I did look into the Walgreens Signature series and found that didn't work. I packed the maker and pot and was planning on taking both to the trash when I thought since I liked the look of the coffee maker itself and it brews a nice cup of coffee I would try it and place a to go cup (I had one that fit although the majority are too tall) and poured water in the resevoir to see if I could use it that way. I waited and listened while it gurgled and churned then ended. I pulled out my coffee cup and it was empty. I lifted up the lid to find the water poured into the resevoir was now in the coffee filter (pretty nifty) but the pot is designed to touch thereby opening the release level allowing the coffee to flow downward into the pot. So I just gave it some help. I manually with finger (be careful it is hot) or with a butter knife depress button while coffee pours into the cup. That is my 50% solution. Coffee is great. I won't spend another dollar on coffee makers that leak and otherwise disappoint. I purchased an aeropress after reading about all the options (similar to a french press) and will keep my Haier for the drip version. Hope this helps.

Posted on May 24, 2008

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