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MFC-6490CW, photocopy of 11x17 document prints 8 1/2 x 11 full scale image on 11x17 sheet. The image is centered on the 8 1/2 dimension, and located at one end of the 17 dimension. The rest of the 11x17 sheet is blank.

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First make sure you are not using "fit to page" as this feature does not work for legal size documents. To fix this problem we need to check several things. First, Press Copy, Load your document, press 1 for number of copies, press the up/down arrow until you get to "paper size" then choose legal (for 11x17). Press OK
It is also possible that your machine is set to reduce/enlarge size to less/more than 100%. If the first solution did not work start over, press copy, load document, enter 1 for number of copies, press up/down arrow to choose "enlarge/reduce" then use right/left arrows to choose 100% (again, do not choose 'fit to page') press OK. Once you have done this, you can set these as default if you like. Press Copy, press up/down arrow to choose new setting, press OK, press 1 to choose YES, press stop/exit.

Posted on Apr 18, 2009

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When I print from my Brother MFC 6490cw No image appears on the paper? What 's the cause? How to fix?


Hi,

Was it working and then stopped? Do you have the latest software drivers installed?

Try the easy things first:

Be sure that all the ink cartridges have ink in them.

Make sure the cartridges are all installed and seated properly. How old are the cartridges?

Try turning the machine completely off for about two minutes and then turning it back on, then try again. Try printing something using a different computer program. Re-boot your computer.

Make sure there are no paper jams.

When was the last time the print heads were cleaned?

Here is a link to the Brother support page for this MFC unit:

http://www.brother-usa.com/support/ModelInfo.aspx?R3ModelID=MFC6490CW#.VcvHPHfbK1t

Aug 12, 2015 | Brother MFC-6490CW Inkjet All-in-One...

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I am still trying to scan 11x17 and I sent it up in control center but still not working right it scans 8.5x11


CHANGE CONTROLCENTER CONFIGURATION


1. Open ControlCenter. START -> (ALL) PROGRAMS -> BROTHER -> XXX-XXXX (Model of machine) -> CONTROLCENTER. An icon will appear in the system tray by the clock. You may have to click this icon to launch the program.


2. Click CONFIGURATION -> SCAN -> FILE (or any other scanning option youare using)


3. Under Software Button, change Document Size to LEDGER 11 x 17 in.


4. Under Device Button, change Document Size to LEDGER 11 x 17 in.


5. Click OK


6. Place document on the Brother machine.


7. To initiate the scan, left click on FILE (or any other scanning option you selected in step 1). This issue should now be resolved.

May 18, 2011 | Brother MFC 6490CW InkJet Printer

1 Answer

Trouble printing


It'll be better for you to use the built-in A3 paper size, otherwise you'll not be able to print it perfectly. I you would like to do it, You can try this, after setting the documents and the documents size, give the print command, and under the printer properties, select the paper size, you'll see an option (custom) from the drop down list, select it an set the size, but you must leave a space for the printer to hold the paper. Good luck. Thanks for using FixYa.

Jun 02, 2010 | Brother MFC 6490CW InkJet Printer

2 Answers

I have a Brother MFC-6490CW and I want to scan paper that is 11x17 and the manual says that i have to set my glass size. However, they say to push the Scan button and then the Scan to Media button...that...


You will need to open the control center program which is installed when you install the printer on your computer.

Start, all programs, Brother, control center. Click on configuration then scan then file. There are two tabs at the top, change the paper size at bottom of each to ledger and press ok.

Dec 13, 2009 | Brother MFC 6490CW InkJet Printer

1 Answer

Black ink will not print (new out of box).


If cleaning doesn't work you should talk to your retailer or Brothers support. Don't think they can expect you to use up all ink cleaning cartridges when the machine is straight out of the box..

Jun 01, 2009 | Brother MFC 6490CW InkJet Printer

1 Answer

Printing double sided with MFC-6490CW printer


Hee is you support website See if they have directions(manual ) to download for instructions. I take it that this printer is designed to print double sided else I can tell you the method that works on all printers.
http://welcome.solutions.brother.com/bsc/public/us/us/en/dlf/download_top.html?reg=us&c=us〈=en∏=mfc6490cw_all

Mar 13, 2009 | Brother MFC 6490CW InkJet Printer

2 Answers

Won't recognize legal size paper


I have a Brother MFC-8840Dn (full legal-size flatbed as well as document feeder). I use Windows XP Pro and a USB connection. I'm not sure my fix works with other Brother models or different Windows operating systems, but it's a way to start troubleshooting at least.

I've always been able to print legal-sized pages from word processing or spreadsheet programs and receive legal-sized faxes. But I never could make legal-sized photocopies or PDF scans. The image was always cut off at Letter size. The fix is a Brother Utility set-up setting:

*** Go to Start / All Programs / Brother / MFL-Pro Suite MFC 8840Dn / Scanner Utility. (This link may also be called something like Scanner Settings.)
*** At the "Maximum Scanning Size", select "Legal" instead of "Letter/A4".
*** Click OK and restart your PC for the new setting to take effect.

It's like magic -- I can now scan a full legal-sized PDF, whether on the flatbed or through the ADF. I also tried a compressed TIFF scan and it came out fine.

**** Make sure your software and/or Brother Control Center scanning configurations are set to Legal if that's what you want for the particular image scan. The Brother Utility setting simply enables the option of choosing the larger legal-sized paper, which then allows the full legal-sized image scan, You always have to set your software to make that choice, just as you would to make and print smaller images on Letter, A4, envelopes, etc. (NOTE: I always start scans through software on my PC, like Adobe Acrobat or PaperPort, and the Utility Setting fix is working fine. However, I just tried pressing the SCAN button on the front panel of the MFC itself with a legal-sized document on the flatbed and through the document feeder. I still got Letter-sized image scans. So, there must be another setting somewhere for starting scans directly from the MFC that I'll locate later.)

I was about to buy a different brand of scanner because of the frustration with legal-sized images. It's like having a new scanner now :) I hope this Utility Setting info helps you troubleshoot your legal-sized image problem.

Sep 04, 2008 | Brother MFC 9600 All-In-One Laser Printer

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