Question about Brother Office Equipment & Supplies
First make sure you are not using "fit to page" as this feature does not work for legal size documents. To fix this problem we need to check several things. First, Press Copy, Load your document, press 1 for number of copies, press the up/down arrow until you get to "paper size" then choose legal (for 11x17). Press OK
It is also possible that your machine is set to reduce/enlarge size to less/more than 100%. If the first solution did not work start over, press copy, load document, enter 1 for number of copies, press up/down arrow to choose "enlarge/reduce" then use right/left arrows to choose 100% (again, do not choose 'fit to page') press OK. Once you have done this, you can set these as default if you like. Press Copy, press up/down arrow to choose new setting, press OK, press 1 to choose YES, press stop/exit.
Posted on Apr 18, 2009
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Aug 12, 2015 | Brother MFC-6490CW Inkjet All-in-One...
CHANGE CONTROLCENTER CONFIGURATION
1. Open ControlCenter. START -> (ALL) PROGRAMS -> BROTHER -> XXX-XXXX (Model of machine) -> CONTROLCENTER. An icon will appear in the system tray by the clock. You may have to click this icon to launch the program.
2. Click CONFIGURATION -> SCAN -> FILE (or any other scanning option youare using)
3. Under Software Button, change Document Size to LEDGER 11 x 17 in.
4. Under Device Button, change Document Size to LEDGER 11 x 17 in.
5. Click OK
6. Place document on the Brother machine.
7. To initiate the scan, left click on FILE (or any other scanning option you selected in step 1). This issue should now be resolved.
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