Question about Lexmark X5470 All-In-One InkJet Printer

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I am trying to use the fax facility on my epson600fw.my isp is aol .Problem no dial tone. What connections are necessary............via printer,modem & computer ?

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Typically, a fax machine is connected directly to a telephone wall jack with a known working connection. Try plugging the fax machine directly into a wall jack first and pick up the handset on the fax machine if it has one. You should get a dial tone. Then try to fax something to someone you know.

The machine can also usually be routed through the modem in a computer by connecting the "line" cord on the modem to the wall jack and plugging the fax machine into the the "phone" jack on the modem. You may need to install the software that came with the fax machine to get this to work.

If you have no dial tone, check the wall jack with a known to be working single line phone. If there is a dial tone, it's something to do with fax machine, the computer modem or the connections.

Some fax machines can take advantage of internet faxing through a cable modem or DSL connection. Check your manual for the options available.

Posted on Apr 18, 2009

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How to recieve a fax ?


If your printer is connected to a modem make sure that the port has a dial tone. To check for dial tone, try to plug in a phone to the same port that you printer is connected to. If it doesn't have dial tone, you might want to check with your phone provider. Or you can plug in the printer straight to a wall jack.

Once the printer is connected to a line that has dial tone, you can then setup the printer to receive faxes. To set it up, on the control panel of your printer, press on Setup > Fax Setup > Ringing and Answering.

If you have an answering machine, set your printer to pick up 3 rings higher than your answering machine. If not, set it to pick up on the 5th ring that way you will still have time to pick up the phone if it's a voice call.

If you have a voicemail service from your phone provider, you'll need to contact your phone provider to get a distinctive ring feature. Once you'll have that feature, you can assign a distinctive ring to your printer. You can find that under Fax Setup > Ringing and Answering > Ring Pattern.

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I want to make sure I understand this completely. You get no dial tone from the fax machine when hooked up to VOIP. In the past, was there an audible dial tone from the fax, or did it just dial silently and give you an error if there was no tone? When you said you got a dial tone by connecting a phone to the ext phone port of "the machine" did you mean the fax machine? If you get a dial tone by running a phone through the fax machine, then the line is good. I have used a fax machine over Sunrocket before they went defunct, which used the same technology base as Vonage - so it should work. If you used to get an audible dial tone when using the fax, and no longer do, and you are geting a dial tone on a regular phone that is connected to the ext. port of the fax machine, then the problem has to be in the fax machine itself, not the VOIP. If you can verify that, we can go from there.

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I cannot receive faxes using my fax console in WinXP. There is no dial tone. When I query the modem, the log reveals this command in the frame: AT#CLS=? COMMAND NOT SUPPORTED. I used to be able to...


Hi:
I have'nt used computer modems to fax in a long time, but will try to help, If you can edit the command line enter ATDT this command means Attention Dial Tone. Enter this command to see if you hear a Dial tone. I also suggest you try taking out the modem to reset it. let windows load without the modem in the computer then shut down windows compeletly and reinstall the modem so windows can reinstall the drivers for the hardware, if you have upgraded windows to a different version since you last faxed, then it would be wise to look for updated drivers.

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Check the physical connection of the phone line to the computer make sure that it is connected to phone line symbol of the Ethernet adapter. Then make sure that the driver of the adapter is installed properly on the computer or you can try to scan the hardware first before the re-installation of the driver using the adapter.

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1 Answer

GET "NO DIAL TONE" ERROR.


I must tell you that this is not a printer issue, since printer does not have inbuilt fax capabilities....Actually you are trying to send fax from the computer using a Data Fax Modem. Printer just used for scanning and printing documents for fax...

1. Please check if your computer have Fax modem.
Look at the back of the system tower, if you see a phone jack port (probably two of them).

2. If yes then , you need to have a telephone cable directly from wall (not the ethernet cable coming from DSL modem), fax works on analog signals which is possible only from telehone line.

If your phone line is working, there is no chance the it will give you error again for NO Dial tone

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1 Answer

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Hi,

Thanks for the additional info.

First of all, if you live in any of the following countries, you must make sure that you use the 2-wire phone cable that came with the printer instead of standard phone cable:

Argentina, Australia, Brazil, Canada, Chile, China, Colombia, Greece,
India, Indonesia, Ireland, Japan, Korea, Latin America, Malaysia, Mexico,
Philippines, Poland, Portugal, Russia, Saudi Arabia, Singapore, Spain,
Taiwan, Thailand, USA, Venezuela, and Vietnam.

Secondly, I would strongly suggest that you download the latest copy of the users manual for your machine from the link below. Make sure that your connections are the same as those in the manual. There are also troubleshooting steps that are simply explained in the back of the manual:

http://h10032.www1.hp.com/ctg/Manual/bpu70241.pdf

The next thing to be sure of is that there is a dial tone at the phone that is built into your fax machine. If you are on a VOIP system (in other words, if your phone service comes into your home via your cable TV line or the cable company provides your phone service), then the cable modem/router must be configured to provide a dial tone to the outlet the fax machine is plugged into. To test if a dial tone is present, simply follow the normal fax procedures (they are also in the manual). When you tell the machine to fax, you should hear a dial tone just before your hear the tones of the fax number being dialed. If you don't, then your problem is with the cable company.

Sorry for the long-winded answer. Please let me know if this helps!
Bob

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1 Answer

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You cannot send a fax on a broadband connection, they should have given you a splitter, if not get one, the splitter is a small box like thing, it has two telephone sockets on one side and one socket on the other, the telephone line from the wall is connected on one side, on the other side you have to connect your adsl modem in one and your telephone in another socket, Usually the sockets have descriptions on them specifing which decive should be connected to the socket.

Now you should have a dial up modem(56Kbps internal or external modem) connect this modem to the socket which specifies, Telephone. Configure the modem. configure yor fax settings to use this modem. Now you can send your faxes.

If your ISP does not support dial-up then you cannot use it to send faxes.

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