Question about Creative Labs Zen Neeon MP3 Player

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My computer cannot read the mp3 player

My 6gb mp3 player cannot be read by the computer. it got out charge and when i open it it shows hte creative logo then the charge low logo but when connecting it to the computer it niether be read nor charged. pleeeeeeeeeeeeze i neeeeeeeed heeeeeeeelp

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Re: my computer cannot read the mp3 player

Make sure you have media player 11
If you can, the best test is to try your player with another PC, to see if you still have the problem. This localises whether the problem is with the PC (most likely the USB) or the player. See the link below (search on "connection problems") for a lot more troubleshooting on this.
Download recovery tool off creative's website.
go to my computer > click on hardware tab >
click on device manager button > in the is next screen on the bottom should have>>universal serial bus controllers
(write these down just in case it cant find them)
right click on them and uninstall
reboot let windows reinstall them

Also told Microsoft hotfix causes this problem try uninstalling the last hotfix
If that doesn't fix it try the USB cable

good luck
please mark the post with a fixya!

Posted on Feb 07, 2008

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