Question about Logitech Harmony One Advanced Universal Remote with Color Touch Screen

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Safe mode! I have a Logitech Harmony One remote contol, which has become stuck in safe mode. I've only had the unit for around three months so I suspect the battery should not be weak yet, although anything is possible. I've tried to download the latest firmware with the battery in the remote, but after initially appearing to install, it tries to update the settings again and stops at 3%. I've also tried connecting the remote without the battery installed (holding down the power button while connecting the usb cable) but nothing happens. Any help would be appreciated.

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  • Anonymous May 10, 2009

    I have the Harmony One Universal Remote and a few weeks ago I dropped it on our tile floor by accident. The actual buttons stopped working immediately, but everything on the touch screen was still working. I ignored it for a couple weeks & just used the remote that came with our Time Warner box, but I prefer my Harmony remote. I tried to resync it today & as soon as I got it charged enough to use it, it went into safe mode. I have no idea how to get it back out of that mode. I am going to try calling tech support tomorrow when they're open but any help with this would be much appreciated. Thanks!

  • beyondsat May 11, 2010

    You have tried every thing that I would have done. I would call tech support and work your way to 2nd teir (the guys who are not just reading a prompt and know what they are doing). 1-866-291-1505 this number is only for Logitec Harmony universal remotes. They do not support any other product line.

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I can help you with your Harmony One Remote Control.

Replacing the firmware in your Harmony One is the way to get it out of Safe Mode.

To help you make sure the firmware update is successful:

  1. May I suggest you make sure you are running the latest Harmony Setup Software (V 7.7.0).
  2. Replace your remote's batteries with fresh ones. It is important the remote has sufficient, unvarying power when updating firmware.
I hope that helps.
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Posted on Apr 27, 2010

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No need to update the Firmware as the 1st solution for this problem!
To enter/exit Safe Mode with the Harmony One remote - remove battery for 10 seconds, hold down the OK button while reinstalling the battery and continue holding until you see the Harmony One logo with a scrolling progress bar, it should now boot normally.

Posted on Oct 27, 2013

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d63958b.jpg

Is your Logitech Harmony Remote stuck in SAFE MODE?

If you upgrade / update the firmware of your Logitech Harmony Remote, your remote will no longer be in SAFE MODE.

To upgrade or reapply the firmware on your Harmony remote:
  1. Launch the Harmony remote software and log into your account.
  2. Click on the Downloads button at the top-right corner of your screen.
  3. Click on the Firmware button. Follow the onscreen instructions to upgrade the firmware on your Harmony remote.
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I hope that helps.
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on Apr 27, 2010 | Televison & Video

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d63958b.jpg

Is your Logitech Harmony Remote stuck in SAFE MODE?

If you upgrade / update the firmware of your Logitech Harmony Remote, your remote will no longer be in SAFE MODE.

To upgrade or reapply the firmware on your Harmony remote:
  1. Launch the Harmony remote software and log into your account.
  2. Click on the Downloads button at the top-right corner of your screen.
  3. Click on the Firmware button. Follow the onscreen instructions to upgrade the firmware on your Harmony remote.
  4. Once the firmware upgrade is complete, click on the Update Remote button.
Your Logitech Harmony has now had its firmware updated, and is no longer stuck in SAFE MODE.

I hope that helps.
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