Question about Whirlpool Washing Machines

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Spin mode does not work

Machine has three cycles. All cycles are ok to start washing then rinsing and drains water out,but when it come to spin, it does not
spin. It stop at this point and makes noise.

What problem could be?

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Dear "FixYa,"

I have fixed the problem with my washer.

I started clothes washing machine with one load of clothes.
Wash and rinse process completed, as it came to spin,
Machine stop, only I heard was running motor. I opened
machine and found coupler is cracked (broken) and was
unable to rotate the gear.

I replaced new coupler and machine started to work normal.

Thank you
Kanu

Posted on Apr 21, 2009

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I have a Maytag Neptune TL. The machine is working normally except it's not able to fully extract the water out of the clothes. When the full cycle is complete the clothes are still dripping wet. I have a...


We are talking about FAV6800A or FAV9800A TL correct?
If so you need these links the Service Manual and parts look up; here is the Service Manual for reference. Sears Parts Direct for reference.
If your machine completes the wash cycle with no error code such as ND (No Drain) and there is no visible water in the bottom of the wash basket when you remove your wash load then I would do this test.
Take the next wet wash load that is dripping wet and lets do a Quick Spin Test in Service Mode. During this test test the FAV6800A LED display model will step thru the RPM (revolutions per minute) or goal is to ensure the machine will spin the wash basket up through all Spin Cycle RPM ranges. Any RPM range above 99RPM’s will be shown with a (.) dot after the two numbers displayed i.e. 350RPM will show as 35. 550RPM will shoe 55. And so on.
I’m and owner of the FAV6800A and I’m not sure what the LCD display of the FAV9800A will display.
Enter into Service Mode;
Page 14 of the Service Manual; below I have cut and paste the instructions.

Enter / Exit Service Mode
To enter Service Mode press the Enviro Plus and Spin Only keys (simultaneously) for three seconds or until the control beeps.
Now go to page 14 and enter this front panel key pad press to start a Quick Spin Test and see if the machine with that wet clothes load will spin the wash basket to 850RPM.
Quick Spin Test
While in Service Mode, press the Hand Wash
key to start a Quick Spin Test.
Quick Spin test steps are as follows:
1) Lock the lid.
2) Spin to index speed 90 rpm and hold for 60
seconds. Pump drains machine.
3) Spin to index speed 150 rpm and hold for 6
seconds.
4) Spin to index speed 350 rpm and hold for 6 seconds.
5) Spin to index speed 550 rpm and hold for 6 seconds.
6) Spin to index speed 700 rpm and hold for 6 seconds.
7) Spin to index speed 850 rpm and hold for 6 seconds.
Pump out.
8) Coast down to 0 rpm chimes 3 times.

Hit the Off button to get out of service mode.

If the machine spins the wash basket to 850 RPM then we need to start looking further. What are your results?

You can check the flow rate of the drain system by again entering Service Mode and turn the Drain Pump on in service mode. I would (hand fill) place 5 gallons of water in the machine and turn on the drain pump see page 16 for Board Output Test.

Enter Service Mode and press the Delicates key. You are now in Board Output Test now press the Presoak key and the Drain Pump will turn on. If your machine pumps out the 5 gallons of water in 60 seconds or less I would say your Sump Cap, drain line connection from Sump Cap to input to the Drain Pump, Drain Pump and discharge line are all working as designed. If the Machine takes greater then 60 seconds to dump the water then you need to start troubleshooting for a drain line restriction or Drain Pump issue…...Rich

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This assumes that you have a basic Kenmore / Whirlpool top load, direct drive, neutral drain (it doesn't spin until the pump removes most of the water) machine.

First, see the Sears parts site for your washer:
http://www.searspartsdirect.com/partsdirect/index.action

Enter your model number and you'll see a list of major sub-components with diagrams and parts.

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Since the machine agitates, the problem points to the timer.

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