Question about Brother HL-5240 Laser Printer

9 Answers

Loud clicking noise

After recently refilling my paper tray, when I tried to print a document I got a loud clicking noise from the printer. It clicked about 5 times, with about 2 seconds in between each click, and then the red status light came on. I opened the paper tray and tried again from scratch, but I am still getting the same problem. Any suggestions?

Posted by on

  • Douglas Lyon Mar 29, 2008

    How do you fix the clutch?
    I have the same problem, and this is a new printer!
    - DL

  • germanfalcon Jan 12, 2009

    exactly the same problem as described by sangguy on my Brother HL-5250DN



9 Answers

  • Level 1:

    An expert who has achieved level 1.


    An expert that has over 10 points.


    An expert whose answer got voted for 2 times.

    Problem Solver:

    An expert who has answered 5 questions.

  • Contributor
  • 12 Answers

This is one of the known issues with the HL-5240. This will require a replacement paper tray. Definately the problem if it is more of a clack than a click.

Posted on Apr 25, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

With my printer, it makes those clicking sounds when I have too much paper in the tray. When I remove some, it is fine.

Posted on Feb 17, 2008

  • Vriej Mar 04, 2008

    Now, taking paper out doesn't help it. I called the support number 800-276-7746 and they are sending me a replacement machine.


  • Level 1:

    An expert who has achieved level 1.

    New Friend:

    An expert that has 1 follower.

  • Contributor
  • 1 Answer

I took out most of the paper, adding only some & it fixed the problem. I believe there was too much paper, packed too tightly. Hope my solution helps someone else out there.

Posted on Feb 11, 2013

HL-5240 is notthimg but a peace of sht .................. when try to print it makes a hudge clicking noise ....

Posted on Aug 30, 2008

I wrote to Brother regarding the loud clicking sound I got on my printer after I changed the paper. Like the above printer made really loud clicking sounds and would not pull paper from the tray - this was the only solution that worked for me.

1. Pull the paper tray completely out of the printer and remove the
paper from the paper tray.

2. Check that the paper tray is set to the correct paper size. The
papertray length can be adjusted by releasing the blue locking tab found
at the back of the paper tray (not all paper trays are equipped with a
locking tab). Once the tab has been unlocked press the adjacent blue
lever which allows you to increase or decrease the trays overall
length.Once the correct paper size has been selected, move the blue
locking tab into the locked position (only if your paper tray is
equipped with a locking tab). The tray width can be adjusted by pressing
the blue paper-guide release lever which will allow you to slide the
side paper guide to fit the paper width.

NOTE: If the paper guide is too tight against the rear edge of the
paper stack, the machine may make a loud clicking noise since the gears
that drive the tray up may be binding. Be sure to leave a very small
gapat the rear edge of the paper stack before locking the tab.

3. Insert the paper into the paper tray with the top edge of the paper
towards the front of the paper tray and the print side down. Make sure
that the paper is flat in the tray and below the maximum paper mark on
the side paper guides.

4. Press the Go button three times to print the Print Settings to test
if the noise still occurs when printing.

If the noise still occurs:
1. Power off the printer using the power switch located on the right
side of the printer. Open the front cover.

2. Remove the drum/toner unit and close the front cover.

3. Power the printer back on.

If the noise continues, the printer will need service.

Posted on Jul 16, 2008

There are TWO possible solutions to 'clicking' noises on the HL-5240. NEITHER of these options should require replacing the printer. In fact, replacing the printer would only delay the problem re-appearing. I have been using the HL-5240 since it came out and have 3 of them in my office. We love them except for the problem mentioned in #2 below. However, we go through about 2 reams of paper per printer per day - so we are a high-volume user. Typical users should not see the problem as often as we do.

1) This is the 'cheaper' option. At the REAR of the paper tray is a locking mechanism. If this is NOT locked, the machine will have great difficulties picking up paper because that back-stop of the tray will shift each time you put the tray back into the machine. Line that back-stop up with the LTR position and then LOCK it in place. In most cases this should resolve your problem.
2) The small white piece that protrudes from the left edge of the paper tray has broken off. This means you need to purchase a replacement tray. They usually are about $120

Posted on May 12, 2008

This printer is defective.
Replacement seems to be the only solution.

Posted on Apr 12, 2008

First symptom was only using the first 50 pages or so in the paper tray and then signaling Empty. Clicks got worse and worse over a period of a few months, and now, 3 days before the end of tax season, it has stopped loading paper altogether, grrrrr --Tax Preparer

Posted on Apr 11, 2008

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert who has answered 20 questions.


    An expert that has over 10 points.


    An expert whose answer got voted for 2 times.

  • Expert
  • 163 Answers

The clutch of your paper tray is not working or solenoid,please contact to the technician

Posted on Sep 19, 2007

1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Good luck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Xerox 6330 loud clicking sound

Check the rails the paper tray sits upon. see if the one on the right side is damaged or dislodged. You didn't say if the noise happened when you printed from the 2nd paper tray.

Apr 01, 2014 | Xerox Phaser 6360 Laser Printer

1 Answer

Printer makes a horrible sound when trying to print also the blue button on the right side making a loud clicking noise. the paper won't feed.8860 dn

I have had the exact same problem. The problem is in the tray. It won't raise the paper properly despite how much paper you have in it. Make sure that all of the springs are there, and that the plastic sensors are correct.

I've found it useful to just buy another tray. You can find it as low as $30-35.

It's a very typical mechanical problem, but most likely resolved by changing the tray.

Apr 01, 2011 | Brother MFC-8860DN Printer

1 Answer

Loud clicking noise when attempting to print

Try removing the ink catridges and checking them for any damage like leaking ink. Then replace them and try to print. Also, make sure there is nothing stuck in the paper feeding tray.

Mar 05, 2011 | Canon PIXMA MP620 All-In-One InkJet...

2 Answers

Loud clicking/clacking when paper feeds

Your rollers may be worn and when they are trying to pick up the paper they are not able to . Buy taking your printer to an authorized technician for a maintenance cleaning this should resolve your issue.

Jun 08, 2010 | HP D1660 InkJet Printer

1 Answer

My MFC8460N Brother won't print. It makes this

Gears on the tray is broken, or the gears that lift the tray. (thus the clicking noise). And the no paper is due to the actuators underneath not being activated because of the non lift.

Feb 12, 2010 | Brother MFC-8460N All-In-One Printer

1 Answer

Clicking noise with MFC-8640D

Make sure that the paper guides in your paper tray are not holding the paper too tight against the front of the tray, there should be about 1/16 inch play so that the paper can be lifted to the roller easily. Also take out your toner and drum and turn it on, if the grinding noise is gone you may need a new toner, some refilled toners are too tight to turn properly.

Jun 24, 2009 | Brother MFC-8460N All-In-One Printer

1 Answer

Brother hl 4040cn will not load paper from tray loud clicking noise coming from paper tray on dislplay it says no paper

Remove main tray. Check adjustable paper back stop. If the backstop is set so that the paper sit too tightly in the will prevent the spring loaded front portion of the tray to lift up allow paper to contact the pickup roller. The clicking sound you hear is the paper lift mechanism trying to push up the paper. Arrange both backstop and sidestops to allow some movement of paper in tray.

Apr 13, 2009 | Brother HL4040CN Laser Printer

3 Answers

Photosmart C6300 pictures are printing very wet and grainy. printer is also very loud - almost as though the parts were scraping and banging.

Sounds like you have the wrong paper setting in your print properties. I would use photo or high bright 24lb paper and set the paper type in your printer properties prior to executing the print job.


Nov 12, 2008 | HP Office Equipment & Supplies

1 Answer

Loud noise/paper tray not working

What error? Does it say paper jam and a number? Have you tried cleaning the rollers that pick up the paper? Use a cotton cloth with a little bit of WD40. Then a dry cloth to remove residue oil. Do not use alcohol. It will dry out the roller and make it slick.

Aug 08, 2007 | Ricoh Aficio AP410N Laser Printer

Not finding what you are looking for?
Brother HL-5240 Laser Printer Logo

3,109 people viewed this question

Ask a Question

Usually answered in minutes!

Top Brother Office Equipment & Supplies Experts

James Cagle
James Cagle

Level 2 Expert

478 Answers


Level 3 Expert

379 Answers

Jim Keysor

Level 2 Expert

329 Answers

Are you a Brother Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides