Blank screen, still on (by 2 users)

hello, my name is Radu and i am from romania
i have an issue regarding the meizu player
i own an sp version with 4 gb of flash memory
i tried to upload a video file on the player after edited it with virtual dub
after copying it the player's screen turned of but i can still hear the clicking sound when i touch the touchpad
i've tried to reset it hard, soft, dfu tool from their website does not recognize my player because it is still powered on

please i need a hint o r something, please reply on my e-mail
thank you in advance