My TomTom Go 510 has suddenly decided not to recognise the card with map on! I've got two map cards so tried the other and it doesn't like that one either - just a red cross over a box on the screen indicating that I should take the card out - I do and put it back in and the same thing happens. It won't connect to computer either - just sitting here, power on, with the yellow and white screen and outline of the device. Help pleeasee!!
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need. goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Sounds like the card reader in your tt 510 is having a problem. I have had this same problem on several 510 and 710's. If you have dropped your tt the ribbon cable may have become dislodged from it's connector, but I would say this is unlikely. If you have a card reader in your pc or printer insert the card there and see if tt home comes up or it is displayed in my computer.
Hope this helps
You probably have a directory on your Storage Card called \Storage Card\My Documents\Map_Name
copy the Map_Name folder to the root of your Storage Card
so you have \Storage Card\Map_Name
restart TomTom and it should pick up the map back. if this didnt work then probably the card directory where the map is stored may corrupt or unreadable try reinstalling the map at least this has worked in many tomtom one’s And one xl’s that i have tried, First of all connect your tomtom to your computer. making sure your online,Go to log on. if you’ve not created an account create one now. If you’ve had to create an account restart tomtom home.
You should have the tomtom home screen in front of you, Now even if tomtom home is showing you logged in, ignore this click your email adderss in the top right hand side of the screen and log in again and click continue. Then click Device/disconnect device. Now your tomtom will update itself and your maps will be restored please let me Know if this has worked for you.hope this helps pls apprecite by rating as fixyaa
thanks and Godbless
I had a similar problem when trying to update my dad’s old
TomTom Go300. I bought a new map and downloaded TomTom Home 2 (as
instructed on the website) but found that the Go300 was recognised by the computer it wasn't recognised by TomTom's own Home 2 software.
To cut a long story short I uninstalled Home 2 and downloaded Home 1 (from http://www.tomtom.com/plus/service.php?ID=17 Home 1 is the one on the right, listed as being the version of Home you use for Navigator 6).
Then when I switched the Go300 on it was recognised by Home1 - although the new map I had bought wasn't listed as being available for download.
However, I updated the Go300 with the available listed free updates, then switched it off.
Downloaded Home 2 again and switched the Go300 on - this time it was recognised by the computer and the new map I had bought was available to download.
So far so good - the only problem was the the postcode search facility was not the same as it had been - I could now only search the first 4 digits of the postcode. There is a fix for this on the tomtom website:
Hope this may be of some use to someone! It took me hours to figure it all out. But it's up and running now.
I read and read and re-read the TomTom website looking for any info
that would help but came up with nothing. A few hours later and the air
thick with torrents of language I didn’t think I was capable of I
discovered that I needed to download Home1 first and let the Go300
connect to the computer via Home1 before it would be recognisable by
On the website, though, Home1 is listed as being the version you use
if you have TomTom Navigator 6. It’s not even called ‘Home 1′.
Confusing eh? Anyway, I downloaded that and from there found that I
could get my new map onto my Go300. Once the map and other updates were
installed and I had switched the thing off I then found that Home2
recognised it at last.
That had to be one of the most ridiculously long-winded things I’ve
had to do on a computer, mainly because TomTom’s confusing advice on
their website made the whole process so damn difficult. Perhaps they
hoped I’d give up and buy a new one? Tsk.
You definitely need software and maps on an SD card. The TOMTOM will not work without a card inserted. The card will contain MAPS , Map authorisation codes ( to show they are genuine TOMTOM maps bought and paid for ) , POI ( points of interest ), GPS fix data , voices ( for spoken navigation ) etc etc etc. ....................
PLEASE NOTE , TRYING A CARD FROM ANOTHER TOMTOM is very unlikely to work. Each card has an authorisation code that is generated via an algorithm inside each TOMTOM and is device specific.
However , trying a card from another tomtom might produce a diferrent result but still not work , at least this might prove that the tomtom is working OK before you rush out and buy a tomtom card.
HI STAMOS CAN NOT GIVE YOU A SALUTION, BUT I AM HAVING THE EXACT SAME PROBLEM.I AM RUNNING WINDOWS XP HOME AND I HAVE PUT MY TOMTOM510 INTO COMPUTER 3OR4 TIMES WITH NO PROBS NOW ALL OF A SUDDEN IT SAYS IT DOES NOT RECOGNISE IT.THOUGHT MY HOME DOCK WAS FAULTY BUT WHEN I PUT MY CARD READER IN IT SAID THE SAME THING,SO I THINK THE PROBLEM IS THE COMPUTER.HOPE YOU MANAGE TO SORT IT.IF I SORT ANYTHING WILL LET YOU KNOW