Question about Whirlpool ES5FHAXS Side by Side Refrigerator

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The freezer door seems to be locked - unable to open

I have a side-by-side 6th Sense, the freezer door will not open. It is as though it's locked. I have gone through the manual to see if there is anything I can do and have been online to see if there were any valid FAQ's but I can find nothing.

I have unplugged the appliance for over an hour to see if that would ''reset'' what ever the problem but as yet there is no difference.

PLEASE HELP!!!!!!!!!!!

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The door was not "locked" but frozen shut. The last person at the freezer obviously did not close it properly causing the freezer to work overtime to compensate.

I had left it unplugged for a few hours and as it was well stocked it did not defrost too quickly. I removed the hinge cover and ran a knife around the door seal where it got stuck at the top. Realising what the cause might be, it was brute force and ignorance that got the door open. Lo and behold Santa's bloody Grotto lay before me.

From there on it was a matter of breaking the ice off cleaning it out and replacing the food non of which had been destroyed.

Posted on Apr 19, 2009

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Posted on Jan 02, 2017

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