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I have been looking on the websites, but can't find where to put in for the warrenty

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  • Rick Belanger
    Rick Belanger May 11, 2010

    Hi Ellie. Could you be a bit more specific. We need the Make, model#. and what type of machine is it? What is it you're trying to do with warranty? ricardok45

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Warranty for Kitchenaid appliances is one year from the date of purchase. Their is way to submit "warranty" for it, only registration. Registration is only done for safety purposes - for example, so you may be contacted in the event of a recall on your particular appliance.

Registration may be completed at www.kitchenaid.com, underneath the Customer Care tab in the upper-right hand corner of the main page.

Warranty is best proven with a dated sales receipt. It is recommended you have it kept at all times in case it is requested to verify your date of purchase.

Posted on Jul 08, 2009

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Posted on Jan 02, 2017

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1 Answer

How do I register my warranty?


The Black & Decker website is a place to do that.

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Reg, are you looking for these parts? We have a full schematic on our website which might be of some help here. If we don't have it readily available on our website send us an email and we can get it for you.

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I HAVE A KITCHENAIDk5ss THAT WAS OPERAting very sluggishly. My husband pulled the brushes and put them back because they looked good and now it won't start at all.


The brushes are indexed such that they will only go in one direction. It's possible to put them in wrong and put the caps back on, but the brushes won't make contact with the commutator. Look at the brushes closely, shine a flashlight into the hole for the brush and note the index tab and insert the brushes so they will align properly with the holes in the housing.

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Speed and not running correctly on a ksm150


Hi JIM, Happy New Year! From the symptoms you describe of your sister’s mixer it appears there are a couple of issues that need to be addressed. Issue #1, when your sister found the loose governor counterweights that should have been a clue that the governor needs to be replaced. The counterweights should not come off the governor. From your description that you “put everything back together, the actual mixer runs (but a little too fast on slow)” is an indicator that although everything went back together, the governor is still not functioning properly, so it still should be replaced.
Issue #2, which concerned you more, was “the arcing that is constant on the actual contact points that turn the motor on and off.” The contact points you refer to are the mixer’s electric motor brushes, and although arcing continuously occurs (that’s why the mixer head gets hot during heavy usage) under normal operation, it may be time to inspect and replace the mixer’s brushes; the more worn the brushes, the greater the arcing, which makes it more noticeable while more heat is produced.
Before going too much further, be sure to have your Parts List Manual on hand, too. If you don’t have the original you can easily download a PDF version from the KA website: (http://www.kitchenaid.com/flash.cmd?/#/page/home).
Click on Customer Care>Locate Manuals& Guides> and enter the 6 character model number, KSM150P and select the file: KSM150PSWH0.pdf (773.44 KB) listed for your model that appears under Parts List (61). Check to see that this matches your sister’s mixer model.
Turn to pages 8 & 9, titled “Motor And Control Parts” which provide an exploded view for the disassembly and reassembly of the mixer’s motor and electrical control components. Locate Illus. Nos. 29 and 19, Governor Assembly and Carbon Brush, respectively. These are the parts that I would replace – one governor and two carbon brushes.
As far as parts go, here are four potential vendors in no particular order: RepairClinic.com; mendingshed.com; searspartsdirect.com; partstore.com. Prices for the same part can vary widely between vendors, so do your comparison shopping.
Here are some links to several excellent websites that detail the disassembling/reassembly of a KA Mixer.
Between these three websites and their excellent pictures and descriptions and your Parts List manual, you should now be able to completely disassemble and reassemble your mixer.
If you feel troubleshooting and repairing is beyond your capability, then I would seek out a local small appliance repair shop in your area. KA Customer Care can give you names of local KA authorized repair shops in your area, but you can also do an online search to supplement what KA may provide you. Call to explain your circumstances and find out their hourly rate and get an estimate of what they think it would cost to repair your mixer. Also, always obtain three or more estimates – do some comparison shopping.
Good luck and have fun. I hope this helps. Howard, Burke, VA
If this solution has been helpful, please rate it, thanks! – hslincoln

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I have a new sunbeam mixmaster 2594 and can not remember where I put the user's guide. There are two different shaped mixers and I don't know which goes where.


Hello Hdjohnston! If I were you I would call Sunbeam's Customer service number
Or email them and ask for a replacement user's guide (aka manual). This shouldn't be a problem as I've gotten replacement guides for other things before with no trouble :) Better yet, here's a link to get you your manual from Sunbeam's official website:
http://www.sunbeam.com/InstructionManuals.aspx?section=

Also, if you sunbeam mixmaster is like mine, it you look at the holes where the beaters are inserted it shows little symbols of beaters (one with for example a square top and the other with a more curved top) which lets you know which type of beaters goes in where!
Hope this helps! Kat

Nov 14, 2009 | Sunbeam 2370 MixMaster Series Stand Mixer

1 Answer

Stopped Mixing While Kneading Bread


Hi again Libby. You're right to be scared about further damage. If you want to fix this machine yourself, stop using the mixer. Go to the Kitchenaid website and download the drawings that match your mixer model Unplug the mixer! Take a screwdriver and remove the silver band from around the head of the unit ( 1 screw). Next remove the four screws that hold the top part of the mixer. Remove that cover, and look for a 'humpy" looking cover at the front of the machine. Examine this transmission cover carefully. If the cover is made of plastic, look for cracks. If you don't find cracks, you'be better off taking it to a repair shop. If you do find cracks in the plastic cover, remove the four screws that secure it. Remove the trans. cover.

You will now see a lot of grease in this exposed transmission. Put on some latex gloves, get a bunch of paper towels and move some of this grease aside so you can lift the worm gear assembly free of the mixer ( see Kitchenaid drawing). Wipe it off and look for damage to the worm (spiral) gear. Look for damage on the other gear of this assembly, inspect the 2 bronze bearings at either end of the shaft. You're looking for cracks in, or pieces missing from the bearings, look for damaged teeth on the gear. Should you find damage at any stage, that part must be replaced. These parts can be ordered from the Kitchenaid website, and will take about a month for them to arrive.

When you order the required parts, insist that the replacement trans. cover be made of metal. When my mixer "blew up", my replacement was a metal one. If your problem dosen't fit the above solution. I can't help you further. If it does, please rate my solution.

Depending how much grease you had to take out to do the inspection, you might have to order a container of grease to replace it. Good luck! ricardok45.

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does not sound good it need to be torn down and checked from here thats more then can be figured out sorry

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i have a different model , but itis only a one year warranty

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