Question about Creative Labs Nomad Jukebox Zen Xtra MP3 Player

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Stuck my zen xtra works for a few days and then it gets stuck. you can turn it on but as soon as you try to push play it gets stuck and you have to pull the battery out of it just to get it to turn off. how do I fix this problem. I did a reset on it and it worked for a couple of weeks and then the problem started all over again.

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Re: stuck

Ok, this could be any number of things. It could be the hard drive, the motherboard, or the battery connection. You should attempt to do 2 things before sending it in for service: 1. Backup all your files onto your computer, and reformat the drive. You'll have to put it into recovery mode to reformat it. 2. Reload the firmware. First check and see which version you have, then write it down, and reinstall that same version (so you can keep using the same programs you are currently using, etc). If the problem still persists, you may have a hard drive or hardware issue and will need to get it serviced. P.S. I'd bet on the hard drive.

Posted on Sep 20, 2007

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My Nomad Jukebox Zen Xtra (Vers. 2.02.26) gets stuck in the boot mode intermittently. Do you think I should replace my HDD before it gets stuck in boot mode permanently? Thanks for your help. Bernard Dupre

I've had this trouble with mine. I keep it in my vehicle. Seems to be worst when there are temperature swings or high humidity, so I thought maybe it was condensation inside. Set the Zen on my woodstove for a few hours. This got mine working again. If you do plan on changing hard drive, I would pick one up soon. They use 2.5" IDE drives, which are getting harder to find.

Oct 14, 2009 | Creative Labs Nomad Jukebox Zen Xtra MP3...

1 Answer

Cant get song off mp3 player

did you push the play button and the back button at the same time?

Dec 10, 2008 | Creative Labs Nomad Jukebox Zen Xtra MP3...

1 Answer

Zen Xtra 40 GB

Ok this is what I have found.....Try to run the Recovery Mode here is a link to Creative Labs website that will walk you through it... Just look for Jukebox its on the can get the firmware from the same website under support and then just select the type of jukebox you have....that will be the second link...You will need to click on Zen and then look on the right side for Archived Products,/?st=357,e=0000000000342903798,k=6058,sxi=1,varset=ws:,case=4794

Good Luck and let me know if this helped


Aug 17, 2008 | Creative Labs Zen V MP3 Player

1 Answer

My zen jukebox turns off then on and I just replaced and charged a new battery

Take out the battery. Plug it in. Does it play reliably?

Yes: That's a bad battery.

No: reset the device, and try above again.

Aug 14, 2008 | Creative Labs Nomad Jukebox Zen Xtra MP3...

1 Answer

Mp3 problem

You can connect the player to PC using the USB cable and transfer the songs from the player to PC. And then format the player to get it working again.

Jul 13, 2008 | Creative Labs Nomad Jukebox Zen Xtra MP3...

2 Answers

My Nomad zen xtra 40gb is stock !!!

It sounds like the hard drive may be damaged. Have you tried to put it in recovery mode?

Put a paperclip in the reset hole while holding down the play button until you see the screen go to recovery mode. Then try the format option; this will erase all your files but it will tell you if you need a new hard drive.

Mar 24, 2008 | Creative Labs Nomad Jukebox Zen Xtra MP3...

1 Answer

Creative Labs Nomand Jukebox Zen Xtra

Zen Nomad Xtra - to go to Rescue Mode do the following:
1. Insert a pin into the small hole on the left side of the player
below the volume adjustment switch.
2. Hold down the Play button on the right side of the switch
3. Rescue Mode Menu will appear
4. There are 4 Options available, but best option to fix most
problems is reformat hard drive.
5. Reformat is very fast
6. Turn off and reboot.
7. Problem solved.

Oct 31, 2007 | Creative Labs Nomad Jukebox Zen Xtra MP3...

3 Answers

Creative Zen Xtra hard disk problem


32. I bought one of these and used it on and of for 4 months. One day I got a "harddisk problem" and tried everything. Because I purchased in the US, Creative said that it was out of warranty but they would fix for £100. I looked around the web and found a thread that shows how to fix it. The solution, and this is a bit technical, is - seriously - to hit it on the right hand side very firmly on the right hand side with your hand whilst switching it on. It re-indexed and I've never had a problem since.
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Jul 27, 2006 | Creative Labs Nomad Jukebox Zen Xtra MP3...

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