Question about Creative Labs Zen Micro MP3 Player

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Creative Zen Recently my Zen has had a problem "booting" up. While docked, it remains on the Creative logo and does not advance. I allowed it to charge overnight as well as let the battery drain completely then charging it again. Do I need a new battery? What can I do?

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Unfortunately, your hard drive is damaged. You should buy another player, since microdrives are so expensive.

Posted on Sep 20, 2007


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1 Answer

My creative zen is docked to my computer, but the computer says "no player ... My creative zen is not docked but has DOCKED on the screen and won't turn off ...

Unplug your player.
Look on the left side of it, you should see a small hole, use something thin, paperclips work well, to poke inside it, the restart button is in that hole.
Once it's started up reconnect your player, all should work fine now!

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Creative zen is no longer recognized by computer, cannot charge

You need to isolate the problem first before downloading and flashing the firmware of it. Try connecting the Creative into different USB ports of the computer, try different computer or try different USB cable first. Then if you get the same problem after trying those things, then you may refer to the link below and download the firmware:

But I would suggest to contact the manufacturer for flashing the firmware.

Best Regards,


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My zen charges but doesn't dock

Try the Creative System Information program. It will scan for your Zen.

Jan 01, 2009 | Creative Labs ZEN V Plus MP3 Player

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I found the reset button. It is very very small!

Sep 12, 2008 | Creative Labs Zen Digital Media Player

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My Creative Zen Frozen in Docked Screen


The following worked for me. Go to the Creative Zen Support warranty info page of their site:

I ran the recovery tool with my zen connected to the computer and it changed from being in a docked state to updating firmware, after it had done this it worked fine again.

Aug 02, 2008 | Creative Labs Zen Digital Media Player

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My creative zen touch will not dock

I had the same problem. This may help.

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Not rebuilding Library all the way

1. Press and hold the Play button while powering on your player.

2. When the player displays the Creative logo, release the Play button.
It will display the following options:
Clean Up
Scans the player and removes invalid links from its music library.

Oct 27, 2007 | Creative Labs ZEN SLEEK MP3 Player

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My Creative Zen M won't "dock"

One problem may be that the registry entry for the player is corrupted. You can find out if this is the case by opening your computer's Device Manager (this page tells how, if you're not familiar with it). Look under "Windows Portable Devices" if you have XP or "Portable Devices" if you have Vista, and you should see the name of your MP3 player.

If your player is listed in the Device Manager but has a small yellow warning sign next to it, right click on your player's name and click Properties. The Properties box may say "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)."

If this is the case, there's an easy fix, that doesn't require any messing with the registry or anything:

--Right click on your player in the Device Manager and click Uninstall
--Unplug your player from your computer when the uninstall finishes
--Plug your player back in to your computer
--Vista will automatically reinstall the driver, and your player should appear in My Computer

Unfortunately this is for Vista. I don't believe XP will reinstall the driver automatically, so you may have to install it manually from your Creative CD. Anyway, what this does is simply uninstall the corrupt driver and reinstall it. It worked for me - hopefully it helps you!

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