Question about Dell 1815dn All-In-One Laser Printer

1 Answer

Dell 1815 network scan problem- can print but not scan or see it

- Dell 1815 mfp connected to small business network
- Works perfectly on all computers in office, including 1 Dell with Vista Business and all others running xp pro
- Problem on 1 computer network scan will work for a few minutes then quit- I can ping the printer and print to it but cannot re-connect to it or see it using the dell network scan software
- details of computer where dell software does not work:

- lenovo w500
- 2.8 intel chip
- 4gb ram
- norton 2009 antivirus- dell network scanner program listed as allow
- windows firewall off
- windows vista 32 bit business

network-
- netgear business router and switch
- no other problems

Summary- I can print to printer and scan for a few minutes upon initial startup of computer, but then the scanner disappears and cannot be found.

I have tried to get help from dell but they pawn it off saying my machine is out of warranty, even though in 12-2007 I purchased a 3 year warranty and have the receipt, the warranty department has not updated status yet. Any suggestions would be appreciated.

Posted by on

  • Alex xol Aug 28, 2013

    I have a dell 1815dn. I used the driver for dell 2145cn. it worked for me...

  • Alex xol Aug 28, 2013

    in case you are using Windows 8. try the driver for 2145cn

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1 Answer

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  • Dell Master
  • 552 Answers

Dear
Pl. check your internal system ip address, take the configuration sheet of the printer to know its address and use it and should not match with other.

Thanks.

Posted on Mar 08, 2015

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Posted on Jan 02, 2017

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McCuskerCo
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SOURCE: Dell 922 Printer

You will have to use the New Dell 922 VISTA drivers and not the XP drivers in order for it to work with your Vista Loaded PC. The new drivers for the 922 under Vista are available for download at Dells website. Check out this link http://support.euro.dell.com/support/topics/topic.aspx/emea/shared/support/dsn/en/document?c=ed&docid=314972&l=en&s=bsd Hope this helps.

Posted on Jun 25, 2007

Drummernick
  • 440 Answers

SOURCE: Scanner Problems After Installing Windows Vista

ya its vista issue i have same one my dell works half butt most of tiem also cuse of drivers aint relly made for vista keep looking on dell site for new vista drivers only ever other week its updated ok

Posted on Feb 03, 2008

Fixe_You
  • 1800 Answers

SOURCE: Dell AIO 924 Printer/Scanner Wont work with Vista

try to download the compatible driver for Vista!!

using the page of ur product starting with dell.com

Posted on Dec 12, 2008

lea0101
  • 62 Answers

SOURCE: dell 1600n will not connect

One of the most common problems when networking is adding the correct subnet address. To check your computers.
Click on start
click on run
type in the box "cmd" (no quotes)
click in the black dos box and type
ipconfig
This will tell you the ip address and subnet of your computer.
The ip address need to be different for the computer and the printer but the subnet address needs to be the same

Posted on Mar 06, 2009

  • 11 Answers

SOURCE: Dell Photo 926 printer scanning problems

Go to Control Panel, then Programs and Features. Uninstall the Dell printer software.

Then, go to Control Panel, then Device Manager. Locate the printer, right click on it, and select uninstall.

Disconnect the printer from your PC.

Go to the Support section of Dell's web site, download the latest driver for your printer.

Restart your PC.

Install the software. Connect your printer when instructed to, or after the software install has completed.

Let me know if you still have issues :)

Posted on Apr 28, 2009

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