Question about HTC S620 Smartphone

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My htc phone got stuck on WINDOWS MOBILE screen. it wont do anything, not even turn off. ive taken out the battery and turn back on, still same thing. what can i do?

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Hello, These methods have been confirmed on my phone with both T-Mobile's ROM and Excalibur (S620 original ROM)

Turn the hand-held off, hold the two soft keys (the dashes to the left and right of the phone buttons) hold the power button for 1-2 seconds and then release the soft keys. It should prompt you to clear storage. The “send” button is considered as the green phone button.

Let us know if you have any other questions. If this information was helpful, please take a moment to rate the solution. Thank you.

Posted on Apr 23, 2009

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How to hard reset the HTC S620
NOTE - Hard resetting your PDA will return it to a factory default state and all user
information will be erased.
1. From the Home screen, press the Start button.
2. Press More
3. Select Accessories
4. Select Clear Storage

OR from another site
Restarting your Phone
Occasionally, you may want to restart your phone, for example, when a program is not performing properly or the phone is not responding to any keypresses.
To restart the phone

  1. Remove the battery.
  2. Reinsert the battery and turn on your phone.
WARNING! If the phone is restarted while a program is running, unsaved work will be lost.
Resetting your Phone
Resetting your phone will remove all the data from its memory which include contacts, tasks, calendar appointments, and more, and restore the phone back to the factory default settings.
WARNING! All your data will be deleted, it is recommended that you back up your data first before resetting your phone.
To reset your phone
  1. Click Start > Expert > Clear Storage.
  2. Follow the on-screen instructions to reset the phone.
The phone will restart after it has been reset.

5. You will be prompted to enter a code, enter 1234
The PDA will not undergo a hard reset….

Posted on Apr 18, 2009

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