Question about Philips VOIP8411B/37 IP Phone

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Phillips VOIP841 skype phone

I have a new Phillips VOIP841 internet phone that I use with skype. 'The trouble is that , after working well for several days, it suddenly seems to be stuck at "system is starting up". it never goes past this!!! When I try to see anything with skype - contacts, etc. it gives me a red exclamation and unavailable. I can't change date or time or anything else because i get the red unailable. I've tried taking out the batteries and starting over but no luck!! What do I do to get my phone working again?

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Re: Phillips VOIP841 skype phone

DeRegister the handset and then reregister it to the base

On handset


1 ) press Reg. Register shall be highlighted.
2 ) press Page key on the base unit until the two indications turn off.
If registration is successful,the signal icon 070928095554_21019.bmp displays steadily.
If registration failed,repeat the above procedure.

Posted on Dec 31, 2008

Re: Phillips VOIP841 skype phone

There's a reset button on the base unit. That worked for me. You have to press the 'page' button to connect to the handset.



Posted on Oct 20, 2007

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Re: Phillips VOIP841 skype phone

I had the same problem and managed to solve it by chance: I pushed the button on the bottom right of the phone (the one with a key and a #) it asked me if I vanted to unlock the system und to push the *a/A button to do thie. And it worked!

Good luck


Posted on Apr 11, 2009

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Re: Phillips VOIP841 skype phone

I had something similar. After trying several things, I figured out, that the power socket of the skype box was little shaky in my case. I had to replace the adapter, because of different voltage in Germany. Maybe the new plug doesn't fit exactly. After fixing this, the connection is stable again. Worth to check it.

Posted on Jan 20, 2009

Re: Phillips VOIP841 skype phone

I tried both the Reset button on the base and the Unplug the power to the Base Unit.

The Reset button gave no results, but unplugging the power to the base and waited for a minute or two, the system started up normal again.

Hope it helps

Posted on Jul 02, 2008

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Re: Phillips VOIP841 skype phone

Try unplugging the power on the base unit (not the handset, the other unit), wait for a few seconds then plug the power back in. Hope that helps...

Posted on Sep 18, 2007

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Logitech cordless internet handset for skype -- base unit problem

You can uninstall the Skype Application and reinstall it in compatiblity mode and chose XP. To do this right click on the install exe and go to the compatibility tab/section and from the drop down chose XP. Then try reinstalling it.
That has solved a lot of issue for me with Vista.
Let me know if you need anymore help or if that does not solve your issue.

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Http server password for VOIP841?

try this...

Jan 09, 2008 | Philips VOIP8411B/37 IP Phone

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Philips VOIP 3212

The VOIP321 from Phillips does NOT connect to your wireless router. It requires to be plugged into a USB port on a WINDOWS ONLY desktop computer, which needs to be left on/logged-in with Skype running to send and receive calls. It wont work with Vista either.
Additionally Since Skype Version (Release date: November 19, 2008) and all later versions (including Skype 4 Betas) the software Phillips supply no longer works with Skype and the VOIP321 phone. The latest VOIP321 <a href="" rel="nofollow">driver from their website</a> suffers the same issue, even though it states "The VOIP321 USB Phone Driver V 3.8.3 which can be downloaded from Philips web site is compatible with Skype software version from V2.0.0.x until V3.8.0.x". This is plainly no longer correct with the latest stable release of Skype, V3.8.0.188.
Skype developers are <a href="" rel="nofollow">unable to do anything about it</a> and Phillips wont update their driver (Quote "... no more development/fixes are being incorporated into the VOIP321.EXE file"). Phillips would probably rather sell you a newer bit of hardware.
Don't waste your time on Phillips Skype phone devices, as their driver support is lacking when Skype is updated, so you buy a product for a few hundred dollars and it becomes useless 12 months later.
Another reason to not purchase the Phillips Skype phones is that it is Windows Only. No Mac or Linux support or drivers offered.

Dec 16, 2008 | Philips VOIP3212 IP Wireless Phone

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Dec 06, 2008 | Philips VOIP3212 IP Wireless Phone

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Problem with philips voip841

Try retrieve the IP address of your VOIP841, on the handset press the “Menu” button, navigate to the “Settings” menu and choose the option “Network”, then "DHCP", it should give you an IP address, make a note of this. Open your Internet browser and type in the IP Address of the VOIP841 into the address bar. The Internet browser will show the internal Internet page of your device. Login with the following username and password:
Username: philips
Password: voip841

After logging in please navigate to the “Skype” menu option in the left side menu. On this page y ou can type your Skype username and password. Once they are filled in save your settings and test on the handset if everything is working.

Sep 25, 2008 | Philips VOIP8411B/37 IP Phone

1 Answer

VOIP841 will not register

Probably there is typo when entering user name or login. Check and see perhaps there are some unnecessary spaces in user name or password.
Also make sure internet connection is on and working + router is configured to accept new connection.

Aug 06, 2008 | Philips VOIP8411B/37 IP Phone

1 Answer


You only need a router and a DSL connection (with a Philips VoIP841). Have a look to this review: - Review :: Philips VOIP841 PC-free DECT/Skype phone - world's first review : Page - 4/4


Jan 04, 2008 | Philips VOIP8411 IP Phone

4 Answers

Phone not picking up contacts

Remove the batteries from the handset for at least 1/2 minute and reinstall them bach. This should work The contacts will show up again on tehe handset.

Dec 16, 2007 | Philips VOIP3212 IP Wireless Phone

2 Answers


Yes, If your phone supports SIP then you should be able to program any service provider. On the other hand if this is a Skype only phone then you will not be able to use it with any other service besides Skype because they use a non-standard protocol.
I tried looking up your phone and the closest I came was :

This says in the Tech Specs that it is voip client and softphone compatible (whatever that means). It doesnt say it is SIP compatible. So look up the user manual and if it says that your phone is SIP compatible then you should be able to program any VOIP service provider (90% of them are SIP based) but if all the manual mentions is Skype and nothing else, then you might be out of luck.
Hope that helps!

Nov 29, 2007 | Philips VOIP8411 IP Phone

4 Answers

Philips VOIP841 Cannot connect to Skype - Adsl problem?

Right. I've fixed it!

Here's what I did.

- You need to upgrade to the latest firmware. This is available from the Philips website. Make sure you select exactly the model of your phone. There are some instructions about how to upgrade the firmware in the manual
- Then you need to perform a reset of the system. ie: get a sharp tool and ram it into the tiny little hole on the black box which comes with the phone. If you don't do this after upgrading, it doesn' t work.
- One other tip is to check the firewall settings on your router allow the traffic in/out as well.

I called the Philips service center, and they were a bit useless, but they said if it doesn't work you could try taking the batteries out of the phone for 4 hours. Hmmmm... only try this if the above doesn't work!

Good luck.

Oct 27, 2007 | Philips VOIP8411B/37 IP Phone

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