Question about Philips VOIP8411B/37 IP Phone

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Phillips VOIP841 skype phone

I have a new Phillips VOIP841 internet phone that I use with skype. 'The trouble is that , after working well for several days, it suddenly seems to be stuck at "system is starting up". it never goes past this!!! When I try to see anything with skype - contacts, etc. it gives me a red exclamation and unavailable. I can't change date or time or anything else because i get the red unailable. I've tried taking out the batteries and starting over but no luck!! What do I do to get my phone working again?

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  • Anonymous Sep 15, 2008

    The same issue of"System is starting up" message. I am able to solve it by switching off the base unit,internet and then removing handset batteries for 30 seconds. Then switching it on..it works for a day. Over night it goes into the same mode again. I also held the reset button in the base and it cleared all settings and again it worked for a day or 2. But wats the permanent solution? I cant believe there is no  firmware update. I shuld have gone with vonage...


    Date: Sep 15 2008

  • kfuruno Nov 08, 2008

    I have exactly the same problem... I have tried all the posible solutions stated below but anyone is working... So, how did you solve it? Thanks!

  • Anonymous Dec 14, 2008

    System is starting up forever, no functions like contacts available. I can phone though ...

    Reset does not help, not on unit and not on base station. Baaaaa

    Ender



  • Anonymous Dec 25, 2008

    i checked skype forum, many people said that this kinda problem could be solved by firmware upgrade (even if you have the latest on your unit), but i upgraded twice, nothing helped, i just unplug the unit everyday to use this phone

  • ruuddear Feb 06, 2009

    I have a new Phillips VOIP841 internet
    phone that I use with skype.

    'The trouble is that , after working well for several days, it suddenly seems to be
    stuck at "system is starting up". it never
    goes past this!!!

    When I try to see anything with skype - contacts, etc. it gives me a red exclamation
    and unavailable.

    I can't change date or time or anything
    else because i get the red unailable.

    I've tried taking out the batteries and starting over but no luck!!

    What do I do to get my phone working again?

  • mpirmohamed Feb 11, 2009

    Before starting Solution # 4, I disconnected everything. even removed batteries. Solution # 4 did not work at first. Registration failed several times. While it was trying to register, I continuously pressed the page button for a minute or two - and it worked!

  • jamnsu Apr 11, 2009

    I have exactly the same problem, tried to phone Philps service until now without success if I find the solution will tell ya!

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6 Answers

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DeRegister the handset and then reregister it to the base

On handset

Menu
Settings
Handset
Deregister

Then
1 ) press Reg. Register shall be highlighted.
2 ) press Page key on the base unit until the two indications turn off.
If registration is successful,the signal icon Phillips VOIP841 skype phone - 070928095554_21019.bmp displays steadily.
If registration failed,repeat the above procedure.

Posted on Dec 31, 2008

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There's a reset button on the base unit. That worked for me. You have to press the 'page' button to connect to the handset.

 

WH

Posted on Oct 20, 2007

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I had the same problem and managed to solve it by chance: I pushed the button on the bottom right of the phone (the one with a key and a #) it asked me if I vanted to unlock the system und to push the *a/A button to do thie. And it worked!

Good luck

jamnsu

Posted on Apr 11, 2009

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I had something similar. After trying several things, I figured out, that the power socket of the skype box was little shaky in my case. I had to replace the adapter, because of different voltage in Germany. Maybe the new plug doesn't fit exactly. After fixing this, the connection is stable again. Worth to check it.
R.

Posted on Jan 20, 2009

I tried both the Reset button on the base and the Unplug the power to the Base Unit.

The Reset button gave no results, but unplugging the power to the base and waited for a minute or two, the system started up normal again.

Hope it helps

Posted on Jul 02, 2008

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Try unplugging the power on the base unit (not the handset, the other unit), wait for a few seconds then plug the power back in. Hope that helps...

Posted on Sep 18, 2007

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Posted on Jan 02, 2017

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I tried looking up your phone and the closest I came was :
http://www.amazon.com/Philips-VOIP8411B-37-Phone-System/dp/tech-data/B000ND75FW/ref=de_a_smtd

This says in the Tech Specs that it is voip client and softphone compatible (whatever that means). It doesnt say it is SIP compatible. So look up the user manual and if it says that your phone is SIP compatible then you should be able to program any VOIP service provider (90% of them are SIP based) but if all the manual mentions is Skype and nothing else, then you might be out of luck.
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Right. I've fixed it!

Here's what I did.

- You need to upgrade to the latest firmware. This is available from the Philips website. Make sure you select exactly the model of your phone. There are some instructions about how to upgrade the firmware in the manual
- Then you need to perform a reset of the system. ie: get a sharp tool and ram it into the tiny little hole on the black box which comes with the phone. If you don't do this after upgrading, it doesn' t work.
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I called the Philips service center, and they were a bit useless, but they said if it doesn't work you could try taking the batteries out of the phone for 4 hours. Hmmmm... only try this if the above doesn't work!

Good luck.

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