Question about Dell 942 All-In-One InkJet Printer

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Re: The printer will not recognize the installing of a new color cartridge.

The printer keeps telling me to install a color cartridge when one in already installed. The printer will not recognize it. It will print on black cartridge but it did tell me to install two cartridges, black and color. I installed the black, one one, and the colored one, also new. Then the printer tells me to install the colored one again and againg....... I have tried everything. Can you help me???

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Re: Re: The printer will not recognize the installing of...

After installing a new cartridge you need to open the program for your printer tray and reset your cartridges so that the printer and pc reconize the cartridge is full

Posted on Sep 19, 2007

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I had color cartridge refilled and installed,

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hi, if your printer is telling you that you stillhave to replace the cart even if you have just replaced it with a new one, it might be that the one you are installing is defective. you can try installing a different cart. if this issues persist, then i suggest you contck kodak's tech support hotline 800.421.6699

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