Question about Dell 942 All-In-One InkJet Printer

1 Answer

Re: The printer will not recognize the installing of a new color cartridge.

The printer keeps telling me to install a color cartridge when one in already installed. The printer will not recognize it. It will print on black cartridge but it did tell me to install two cartridges, black and color. I installed the black, one one, and the colored one, also new. Then the printer tells me to install the colored one again and againg....... I have tried everything. Can you help me???

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  • 3 more comments 
  • GooGoo Sep 19, 2007

    What do you mean, printer tray program?

  • GooGoo Sep 19, 2007

    I have taken out the cartridges numerous times to reinstall and it still does not work......

  • GooGoo Sep 20, 2007

    When you say the program for your printer tray??? do you mean the software program for the printer? I have already reinstalled a new print driver and it did not work. So exactly what are you saying when you say"program for the printer tray"?
    I spent all day yesterday troubleshooting this problem and still did not get it to work.

    Do you mean the printer software???

  • GooGoo Sep 20, 2007

    Hey, I have already tried to realign the cartridge and it doesn't work either.....

    Sticker tape????? come on.. I did that way back...........come up with something new...
    I have already been on the dellsupport site.
    I have done it all..........except the software. Now where would I find the software for the printer? This was already installed on my computer when I purchased the PC and Printer......

  • GooGoo Sep 21, 2007

    HI: sorry, did not mean to be so blunt towards you. I am just so frustrated, I do not know what to do......

    Yes, I have already read the manual and the printer solution center. Have done all these things too..... sorry....
    Believe me, I have tried everything....
    I even had another person helping me too and he could not come up with a solution either.

    I honestly think that Dell puts out a defected
    product........ it certainly isn't designed for long term wear. would you say.
    maybe two the most...



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After installing a new cartridge you need to open the program for your printer tray and reset your cartridges so that the printer and pc reconize the cartridge is full

Posted on Sep 19, 2007

  • 1 more comment 
  • scott gregg
    scott gregg Sep 20, 2007

    here is a link to the cartridge maintenence in the book. What i meant was try to realign your cartridge. i was looking at the wrong model, sorry.

    Make sure you have pulled the sticker and tape from the new ink.

  • scott gregg
    scott gregg Sep 20, 2007

    Ill see if I can find it, and you never know just trying to help

  • scott gregg
    scott gregg Sep 21, 2007

    I do agree, most of my personal dell products besides my pc go out fast. sorry i couldnt be more help.



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