Question about Whirlpool ED2FHEXN Side by Side Refrigerator

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Whirlpool Icemaker not working

I found two troubleshooting manuals, the Whirlpool "consumer services technical education group R-92", which is fairly good but misses some information, and a diagnostics link In the link, the test points are described. Using those, I've measure the voltage from L to N and found no voltage. This is supposed to indicate that the icemaker has no power. The optical boards are testing out just fine, so how come the icemaker has no power? I've also measured the wiring harness attached to the icemaker because there is something that looks like a fuse mounted by the heater, and all the wires measure good connectivity straight through the harness. I don't have a wiring diagram for the wires coming from the freezer, however. As always, any help is very much appreciated.

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Re: Whirlpool Icemaker not working

The receiver board on the right side was noticeably burnt and inoperative. I replaced both optic boards. It immeditedly started the cycle and after one cycle the receiver board burnt again. Any suggestions.

Posted on Jul 17, 2010

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Re: Whirlpool Icemaker not working

If there is no power after the power check,look at the plug that goes into the ice maker. If the prongs are laying below the plastic plug, they will not contact the ice maker. My solution was to slightly raise them back up with an awl ( an ice pick would also work). I find this site very helpful and interesting. Rocky

Posted on Oct 09, 2007

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Re: Whirlpool Icemaker not working

Willn2try. On the indoor ice maker the immitter board and receiver board will determine when to send power to the module. This is probably why you are not reading any voltage on your test points. When the thermostat closes, the emitter board sends out a infared pulse. If the path of the pulse is not blocked (like no ice in the bin) it will then send power to the module and start a cycle. Since you stated the optics are good, try testing for your voltage by holding down the left side receiver board, light switch and do not block the beam. You can bypass the thermostat by jump starting the cycle. Place a jumper in T&H, place the IM on a shelf out of the way of the boards. Close the door and unplug the refer for 30 seconds. Plug the refer back in and wait 45 seconds. When you open the door the cycle should be started. Cativer

Posted on Sep 17, 2007

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Hi and welcome to FixYa, I am Kelly.

This appears to be a Whirlpool side by side unit. Commercial Code 858618353010 / Model S21S4D. If I got the brand incorrect please respond with your brand name.
I do not know your geographic location. I am assuming you are outside of the US.

There are a couple of troubleshooting links I will post here. Keep in mind that they are for US units but the only difference will be the operating voltage: This is for the BASIC ice maker without optics.

And Job Aid R-92 (With optics)$FILE/4322658A.pdf
Note there are 2 different optics for these. Pre and post 2002. You will have to determine which one you have. The troubleshooting steps require that you TAPE the door / light switch in the depressed position. Ensure you read all of the set up steps.

Often ice makers stop cycling because the ice maker thermostat never reaches 14 - 16 Deg. F due to a problem with automatic defrosting. Ice builds up on the evaporator coils and air-flow in the freezer gets restricted. It will still freeze but won't make ice until the ice build up is excessive.

If you think you may have an automatic defrosting problem do a MANUAL defrost with an external fan by turning the unit off, removing the freezer contents and directing an external fan into the freezer compartment for just over 2 hours. (water mess so be ready)
While the fan is melting the ice in the freezer compartment... open the lower rear of the unit by removing the fiberboard cover and cleaning the condenser coils, condenser fan, the drip pan and the ver end of the compartment drain tube that terminates in the drip pan. Reinstall rear cover when complete.
After the 2 hours clean up the mess and return the unit to normal service. The unit should start making ice within 8 hours. It will operate normally for 2 days and then if the automatic defrost problem exists... ICEMAKER and freezer performance will degrade after 2 - 3 days.

Hopefully you have enough information now to troubleshoot your icemaker issue.
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Hi and welcome to FixYa, I am Kelly.

Often when ice-makers stop working the real problem is that the freezer is not cold enough (It must be 14-16F for the icemaker thermostat to cycle) Check for signs of ice or substantial frost in the back of the unit / evaporator coil area. If you have ice / frost in this area you should do a manual defrost by unplugging the unit and directing an external fan into the freezer compartment for about 2 hours while it makes a water mess that will need to be tended too. Once the 2 hour thawing is complete wipe up the excess water and return the unit to normal service. If the problem was caused by excess ice it will operate normall for 2 - 3 days before ice production slows or stops totally. Should the manual defrosting correct the icemaker problem you most likely have and automatic defrost problem in the form of a problem with one of these 3 components:
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Having said all of that... You can use this manual to check out your icemaker:$FILE/4322658A.pdf

Make sure to test the coils on the inlet water valve for continuity. If one of the coils is open *** must be replaced. The inlet water valve is NOT repairable.

Your water valve can be found here:

Here is another link on how to test out the icemaker:

The ice-maker thermostat must be at or belw 16 F for the above tests to work.
NOTE the freezer door LIGHT switch must be taped down also.

Before you get too deep into troubleshooting checkout the freezer door light switch first. If the switch is bad the freezer compartment light will not work and the ice-maker also will not work.

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Download this manual and follow the troubleshooting procedures:$FILE/4322658A.pdf

You should be able to resolve the problem

Here is yet another link that can be a big help: (Better than anything I could tell you here)

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Cancel my subscription today! 10/26/09 and confirm. Vera L. Smith

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