Question about Whirlpool ED2FHEXN Side by Side Refrigerator

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Whirlpool Icemaker not working

I found two troubleshooting manuals, the Whirlpool "consumer services technical education group R-92", which is fairly good but misses some information, and a diagnostics link In the link, the test points are described. Using those, I've measure the voltage from L to N and found no voltage. This is supposed to indicate that the icemaker has no power. The optical boards are testing out just fine, so how come the icemaker has no power? I've also measured the wiring harness attached to the icemaker because there is something that looks like a fuse mounted by the heater, and all the wires measure good connectivity straight through the harness. I don't have a wiring diagram for the wires coming from the freezer, however. As always, any help is very much appreciated.

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  • WillN2Try Sep 18, 2007


    Thanks for your advice, I'm thrilled that you weighed in. I got as far as I did mostly due to following one of your earlier posts. I've been trying every combination that I could to get something to happen, but was more systematic this time about following your directions.

    Here's a step by step of what I did and what occurred:

    1. Powered off the frig.
    2. Disconnected the unit from the wiring harness.
    3. Hooked up my VM to test points L & N.
    4. Powered on frig.
    5. With freezer door open, held door switch closed and left flapper closed to clear optical path.
    6. Initially, still no 120VAC at L & N. After about 10 seconds, 120VAC appeared at L & N. Motor started rotating! (I haven't seen that in about 4 months!). Based on something I read earlier, I shut off the power to the fridge when the fingers were at about 10:00 (when looking from the module side).
    7. Waited about 5 minutes (and recorded my step by step so that I could post it).
    8. Powered on the fridge.
    9. Waited about 45-60 seconds. Heard the water fill for about 5 seconds or so. (Another long awaited milestone!). It seems like the water fill is a bit shallow, but I can worry that later.
    10. Opened the freezer and noticed that the fingers were at the 2:00 position (again, when looking from the module side).

    I did not jumper T&H, since things were moving. What do I do now? Sit tight?

  • WillN2Try Sep 19, 2007


    When I came home tonight, the ice was frozen on the surface, and the ejector was sitting at the bottom position (6:00?), seamingly embedded in the ice. Do I still sit tight, or did something not operate correctly?

  • WillN2Try Sep 19, 2007


    I have attached a photo of the module. I noticed earlier that it looks like the clips are there, but they are not quite on the gear. Since the teeth appeared to be rotating, however, I thought that maybe the teeth and the white gear on the outside weren't attached quite the way that I expected.

    Thanks very much for your time. I certainly don't mind buying a new module, but I didn't want to do it if the problem was somewhere else.

  • WillN2Try Sep 19, 2007


    As I was typing the previous post with the image, I heard a clicking sound in the fridge. I open the door and the unit seems to be straining to operate. The ice was melted and ready to move, and the ejector had moved a little bit. I "helped" the large white gear turn a little, and the unit completed the cycle, dumped the ice, and filled the water. It seems like the gear is slipping. Do you agree?

  • WillN2Try Sep 19, 2007


    I looked harder. It wasn't obvious externally, but you were right on the money. One of the clips was broken.

    Thanks so much for your time and help. You definitely deserve the guru title.

  • Anonymous Dec 12, 2007

    ice maker quit making ice

  • Anonymous Feb 25, 2009

    clip broke on in gear should i replace whole maker? module is almost as much?



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The receiver board on the right side was noticeably burnt and inoperative. I replaced both optic boards. It immeditedly started the cycle and after one cycle the receiver board burnt again. Any suggestions.

Posted on Jul 17, 2010

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If there is no power after the power check,look at the plug that goes into the ice maker. If the prongs are laying below the plastic plug, they will not contact the ice maker. My solution was to slightly raise them back up with an awl ( an ice pick would also work). I find this site very helpful and interesting. Rocky

Posted on Oct 09, 2007

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Willn2try. On the indoor ice maker the immitter board and receiver board will determine when to send power to the module. This is probably why you are not reading any voltage on your test points. When the thermostat closes, the emitter board sends out a infared pulse. If the path of the pulse is not blocked (like no ice in the bin) it will then send power to the module and start a cycle. Since you stated the optics are good, try testing for your voltage by holding down the left side receiver board, light switch and do not block the beam. You can bypass the thermostat by jump starting the cycle. Place a jumper in T&H, place the IM on a shelf out of the way of the boards. Close the door and unplug the refer for 30 seconds. Plug the refer back in and wait 45 seconds. When you open the door the cycle should be started. Cativer

Posted on Sep 17, 2007

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  • Ron Marek
    Ron Marek Sep 18, 2007

    Sit tight guy, you successfully jumped the icemaker and it should cycle approx. every 2.5 hours. The hardest part about repairing this system is jumping it out to start a cycle. Sometimes it takes me 2 to 3 times to get it going. Another way to do it is by jumping out the right side board but that can lead to some sparks flying if you are not careful. It's easier to do it the other way. Glad your back in business..Catriver

  • Ron Marek
    Ron Marek Sep 19, 2007

    WillN, sounds like you need a new module, look at the white center plastic gear, See if one of the clips that secure it in place is broken off. There should be two clips holding the gear in place. Pretty common problem for the clips to break and the gear comes off the shaft. Catriver

  • Ron Marek
    Ron Marek Sep 19, 2007

    Willn, just by looking at the photo, it looks like the lower clip is busted. This gear will ride out if it is not held in by the clips. A classic example of the gear riding out is the ejector blades stopped in the 6:00 position, frozen in the ice. I do believe that your module is the problem and that the rest of the system is good to go. Catriver.


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