Question about SanDisk Sansa e260 MP3 Player

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I will not let me play but one song at a time, it keeps saying that "my subscription tracks have expired" and to connect to my pc... but when I do, nothing comes up to help. How do I fix that?

It keep saying that my "subscription tracks have expired" and is only letting me play one song at a time, not continuously. How do I fix that?

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  • Anonymous Apr 19, 2009

    For certain songs, it says, "subscription tracks have expired", too.

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My wife had the same issue. With hers we just reconnected the player to the pc and opened the napster or whatever program used to load the music. Once they synced up the message went away.

Posted on Apr 19, 2009

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1 Answer

I have a Sony MP3 Player Walkman NW-E005F. I am getting a message displayed on the walkman: 'DRM Error' that is preventing many songs from being played. Can I have some assistance please!


It means the Digital Rights to the song have expired.

From Sony's site:
"This issue may occur if the license for the track you are trying to play has expired on the device. If you currently subscribe to a music subscription service, connect the device and sign into the account to refresh your license to allow for playback. You may need to do this once during each billing period to listen to the subscription music you have transferred. If you are no longer a subscriber to the service where you downloaded the file from, you can delete the song from your portable player to prevent this error from occurring each time you try to play the song back."

Jul 12, 2011 | Sony Walkman NWZ-B103F MP3 Player

1 Answer

Cannot play says please connect to compliant software and update license information


Hi,

This issue may occur if the license for the track you are trying to play has expired on the device. If you currently subscribe to a music subscription service, connect the device and sign into the account to refresh your license to allow for playback. You may need to do this once during each billing period to listen to the subscription music you have transferred. If you are no longer a subscriber to the service where you downloaded the file from, you can delete the song from your portable player to prevent this error from occurring each time you try to play the song back.
If the issue happens with all the songs in the Player, format the Player and transfer the songs again using the Software or by dragging using the Windows Explorer.

Thanks for using FixYa.

Apr 07, 2011 | Sony Walkman NWZ-E344 Digital Media Player

1 Answer

My sansa clip wont play the songs it says synchronize with music subscription why


If your device can play some songs before, then it appears "...subscription..." meaning that Songs are protected or expired. You used Rhapsody to sync songs before? If so, trial expired or after 30 days the songs expired. Therefore, you need connect your device to Rhapsody do subscription.
Good luck

Apr 10, 2010 | SanDisk Sansa Clip MP3 Player

1 Answer

CAN NOT PLAY;LICENSE HAS EXPIRED......


do you still pay for your napster service, if not, that why your tracks have expired, if you do, then just hook up your mp3 player to your PC and it should update the licenses on the tracks

if you dont pay for napster anymore, one thing that maybe worth trying is setting the clock on your PC back to a date prior to the subscription expiration date and try playing a few songs without being connected to the internet. If the PC is not online, Windows has no way of telling if the time change is to correct a wrong time or deliberate.

I am not sure what Windows Media Player does when the expiration comes. If it modifies the song itself, then it may still be possible to play songs that you haven't tried playing after the expiration date if you set the clock back.

However, if Windows Media Player logs that the licenses have expired in its license database, then there is pretty much no hope in reactivating them by setting the clock back. Much like setting the clock back on expired shareware software

Finally, if you are willing to resume your Napster subscription, then chances are that your music will re-activate once your subscription is live.

Jul 07, 2009 | Sony Audio Players & Recorders

1 Answer

NOt playing songs says(synchronize to continue your music subscri


If you got your songs from a music service, especially Rhapsody, the songs have a fixed-term DRM license on them. After a certain period of time - sometimes as little as 3 days - you have to resynchronize the songs to the music service from where you got the songs. If you let your music service subscription lapse, then the songs will not be usable until you renew your subscription. This process of resynchronizing the songs to the music service does not always go smoothly. Sometimes synchronizing through Rhapsody or another service does not resolve your issue - in this case, you will have to go through the long, tedious process of deleting the affected songs off of your player and reloading them - either through the music service or through Windows Media Player.

If you never want to deal with this problem again, the solution is to only download songs that are in mp3 format. Mp3 files do not expire once your music service subscription has expired, and they do not give you strange messages to resynchronize the files.

-Tha Mp3 Doctor

Mar 03, 2009 | SanDisk Sansa e260 MP3 Player

1 Answer

Scandisk Sansa Fuse giving a message to synchronize


Audio files from music subscriptino services come in several formats - Mp3, WMA, AAC, and sometimes WAV. The Rhapsody trial is for a subscription level that gives you the songs in WMA format. They have a license system on them called DRM protection. That is the problem with services that give you WMA files - once your subscription has expired, you cannot use the songs anymore, no matter how much you paid for them.

Your solution is to subscribe to Rhapsody's Mp3 Only service - it is more expensive, but you can continue to use the songs after your subscription has expired. Rhapsody offers several subscriptions - the only one that will solve your problem is the Mp3 Only service. Cheaper alternatives are more risky (virus-prone), but they include Limewire, Frostwire, and Morpheus - beware: all 3 of these services offer songs in multiple file formats - make sure that the songs you download are in mp3 format. Some ISP's will cut off your internet service if you use Limewire.

-Tha Mp3 Doctor

Mar 03, 2009 | SanDisk Sansa e250 MP3 Player

1 Answer

Mp3 will not play songs or radio


You have to keep your music service subscription up to date, or it will give you that message as soon as the subscription expires. I convert all of my songs to mp3 format, so I never get that message.

Jul 01, 2008 | MyMusix PD-6070 MP3 Player

1 Answer

Cant play songs off my playlist


AAAaaaahhhhhh...

You can thank Microsoft for creating Digital Rights Management.

Okay...I'm assuming this is an MP3 that you loaded using the Rhapsody-to-go or other music service that allows for subscription music.

What the MP3 player is telling you is that because you have subscription music and not purchased music, the DRM allows you to only play the song or songs 30-90 days after download. To continue to listen to the songs, you will need to open your Media Manager software (Best Buy Digital Music Service, Rhapsody, WMP11, Media Monkey, etc) connect your MP3 player to the PC, identify the MP3 player through the media manager and tell it to re-authorize your tracks. Once its finished you'll be able to play your songs for another 30-90 days. You will need to repeat this re-authorizing to continue to play the tracks.

Apr 20, 2008 | Insignia Kix MP3 Player

1 Answer

Synchronize MP3


In order to play your song you will need to try to transfer one track to that device...once you do that all the songs should acquire new licenses...you need to transfer tracks to your device once a month in order to play the songs...you should be able to play your purchased tracks....if not you might need to format the device inside WMP....then you need to check the licenses on your purchased tracks to make sure they dont have any restrictions...if you have any questions...computerrep@gmail.com

Dec 11, 2007 | SanDisk Sansa m230 MP3 Player

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