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First of all make sure that the heater is filled with K-1 Kerosene. Other fuel, such as gasoline, home heating oil, etc. do not burn hot, causing the heater to burn out of control. NEVER USE GASOLINE or any other fuel described as flammable. If there is any question about the fuel in your heater it is best to drain it and replace the wick and start with fresh K-1 Kerosene. If you are sure of your kerosene and your heater is giving off sooty black smoke it is a sign that the fuel/air mix is off. Make sure your heater is not in a draft. Too much air can create a very high flame condition. Avoid placing the heater in drafty areas or under a ceiling fan. Make sure the burner chimney is seated correctly. If the burner chimney didn't seat into place correctly after lighting you may be getting a very high flame on one side. If it's a high orange flame all the way around try rolling the wick adjuster knob down within the adjustment range - the wick may just be raised too high. If these things do not fix the problem wait until the heater is cool and inspect the burner cylinder. If there are any holes plugged with soot it needs to be cleaned, or if it's dented or buckled it needs to be replaced. After you have checked the fuel and burner you should check to make sure the wick is installed at the correct height. Refer to the owner's manual for exact wick height. If the wick is installed correctly and there is no other obvious defect it is best to take the heater to a service center to determine the cause. Our Find a Retailer tool can be used to help find a servicing center.
I didn't realize how quickly condensation can enter the tank. Condensation will ruin the wick permanently, even a brand new wick.
To avoid condensation, do NOT empty the tank unless you are replacing the wick, or some other repair requires it. Likewise, do NOT burn the kerosene out, for the same reason: condensation.
When the tank is filled enough, condensation can still enter but the wick will be able to burn and you won't know the difference. But as soon as the kerosene is gone, all the wick has is water.
STORAGE: When you burn out the kerosene to store it, condensation can enter and you will not be able to use the wick again. So unless it's necessary, don't burn out the kerosene.
If you have to store the heater in a place that requires the tank to be empty, dissassemble the heater before you use it again and make sure the tank is completely dry and contains no water BEFORE you use it again.
I think but I'm not sure, that the tank must have been designed to let some condensation fall to the sides, or somehow get out of the way. But I'm certain this doesn't last because condensatiion is inevitable and it will accumulate.
Remove the base plate from your Comfort Glow heater and expose the fuel tank. Lift the fuel tank out of the heater and set it to one side, well away from the heater. Note that the fuel tank is not connected to anything and will slide out easily.
2 Run the heater until all the fuel in the lines is used, a process called "dry burn," which usually only takes a few minutes. The fire will go out when the lines are empty. Turn the heater switch off and allow it to cool.
3 Take the batteries out of the battery compartment on the back of the heater. This is an important safety step that keeps the heater from accidentally coming on while you are working on it.
4 Lift the wick ring up and off, then remove the two nuts that secure the wick. The wick ring fits around the wick and the draft pipe -- the hollow tube that holds the wick -- and serves to hold the wick firmly in place.
5 Slide the wick up as far as possible to reveal the positioning pin -- the small metal pin near the bottom of the wick. This pin is part of the wick and helps to ensure it is installed correctly. Push it out through the positioning hole in the draft pipe and lift the wick out of the heater.
6 Fit the new wick onto the draft pipe and engage the positioning pin in the hole by pushing it in until it clicks into place. Move the wick down into the heater and replace the two nuts to secure it.
7 Measure the distance between the wick and the draft pipe with the clearance gauge. The distance between the wick and the draft pipe should be the same all the way around, to ensure an even burn. Adjust the set screws as necessary to create even spacing. These are the small screws spaced evenly around the draft pipe that, when turned, move the pipe slightly so you can correct the spacing between the draft pipe and the wick.
8 Replace the wick ring over the wick. Return the batteries to the battery compartment and the fuel tank to its compartment. The fuel tank will slide securely into its compartment in only one way. Replace the fuel compartment cover to complete the project.
Tips & Warnings
Keep the heater set on medium to medium-high for best results. Setting it too low or too high may cause soot to accumulate on the wick.
When operating a kerosene heater indoors, always have a working carbon monoxide alarm and a smoke alarm. These heaters are generally safe when in use, but an alarm will provide a safety backup in case the heater malfunctions
Either the wick was improperly installed or you may not have allowed enough time for the wick to soak in the kerosene and become evenly distributed. Check the placement of the new wick and allow time (several hours) for the wick to absorb the kerosene.
Many things can cause this to happen and here are a few of the most common. The wick could be dirty, wicks should be brownish black in color, soft to the touch and flexible. Wicks will get hard and full of soot, my solution is to clean the wick with an old tooth brush gently brush it and I do this with the wick up about half way so I do not damage it. Then I take a shop vac and **** out all the stuff from the wick, make sure it still moves from high to low easily. Now soak the wick for roughly a half an hour and then light it. If the cleaning does not work you will have to change out the wick and remember that soaking the wick is the most important thing to getting good life out of it. Another practice is to burn out your heater each four to five tanks of fuel, this does stink bad so when you do this do it outside. Once you notice that you are about out of fuel take the heater out side and just let it burn out, this does clean the wicks on these heaters. Fill with K1 kerosene soak for the half hour with the wick completely turned down, then set to high and light it up. This cuts down on smell, helps it burn hotter,and in turn burns more efficiently.
When is the last time you cleaned your wick? A dirty wick will not light, wicks should be soft to the touch look burnt but not hard. Are you burning K1 kerosene? Other grades of kerosene have larger amounts of parafin in them this creates a crusty black hard carbon on the wick making it hard to light and also makes it smell like a semi truck running. I use an old tooth brush and clean the wick, let it set and soak for at least a half hour then try to light. Just a tip if you let your heater burn out every third tank this cleans your wick. Only burn it out in a well ventilated area as this stinks something bad never do this inside. Don't forget let the wick soak for at least a half hour. If your wick is over three years old replace it. Good luck hope this helps!
I can't answer about moth balls cleaning the wick but off the top of my head I would not try it as I do not know just what gases your unit would give off. I use kerosene heaters and find that after about 5 tanks of fuel I put on a pair of household rubber gloves, remove the chimney and turn the wick all the way up. Then I roll the wick between my fingers and get the hard carbon off. Once I have the wick clean I use the shop vac to vacuum it all up. I have found that by doing this my wick is never dirty, I do not get any smoke and the wicks last more than 20 years. Probably a better idea than moth balls. Let me know how you make out.
try emptying your heater of fuel,and lighting it letting burn for several hours. This will burn all of the deposits off of the wick. Make sure your heater is outside when you do this. when done lower the wick,fill with fuel,and let the wick soak for fifteen minutes before lighting.If this doesn't work try brushing the top of the wick a light brush of some sort and light.If still no luck,change the wick.