Question about Kenmore Elite 45986 Front Load Washer

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Kenmore Elite Front-Loading Washer Model 4596 Locked control pane

Washer was started without water valve open. FH code. Pushed cancel button twice and disconnected from power. Unable to reset cycle, unable to open washer door. How do I reset the washer control and open washer door.

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  • dgeyer324 Apr 18, 2009

    Proposed standard solutions were not successful. However, I unlocked the door as you suggested and restarted the washer with the door open. F11 code, I closed the door and pushed the start button and the washer restarted and ran fine. Thanks

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FH Condition:
No water detected entering machine or Pressure switch trip not detected.

If after 30 seconds the control does not detect water entering machine and then valves will be turned off and the error code will be displayed.


Or
If the control has turned the water valves on and after 8 minutes the flow meter has detected 10.5 gallons of water passing through it, but has not detected the pressure switch trip, the valves will be turned off and the error code will flash.

Check/Repair:

Press PAUSE/CANCEL twice to clear the display.

  • If there is no water in the unit:


  • 1. Make sure that both valves at the water source(s) are turned on all the way.
    2. Check for plugged or kinked inlet hoses or plugged screens in the inlet valves
    3. Verify inlet valve operation
  • If there is water in the unit:

    1. Verify Drain pump operation
    2. Pressure Switch Hose is in good condition and properly connected to Tub and Pressure switch
  • Verify there is not a siphon problem
  • Verify wire harness connections to:Inlet Valves, Pressure Switch, Drain Pump, Flow Meter, and Central Control Unit (CCU)
  • Check all hoses for possible leaks
  • Verify pressure switch operation
  • Verify flow meter operation
  • Verify CCU operation

I myself have rarely run into this issue, and when I did, it was mainly caused by low water pressure into the water from the customers water supply, or clogged inlet water valve screens. To Manually unlock the door lock system: 1. Unplug the power cord from the outlet. 2. Remove the lower toe panel. 3. Reach up along the inside of the front panel and locate the bottom of the door latch assembly. 4. Located on the bottom of the door latch assembly is a tear-drop shaped tab. 5. Gently pull the tab down about 1/4 inch or until a click is heard. 6. The door may now be opened Something else has failed other than just the no water FH condition. A service call is in order - as there is no end-user reset or quick fix for this. The following Tech Tip may be useful tou you as well. "F/H" indicates that either you have no water coming into the washer, or very little water.

If you have NO water coming into the wash tub after 30 seconds the error code is displayed. Check the following:

- Inlet water valve may be clogged. Clean inlet screens if necessary.
- Make sure water taps are on.
- Check inlet hoses for kinks or clogs.

If you HAVE water filling the wash tub, and after 8 minutes, 10.5 gallons of water has been detected by the flowmeter, but there has not been a detected a Pressure Switch trip, the inlet valves are turned off and the error code is displayed. Check the following:

- Make sure you don't have a siphoning problem. Click the following link for instructions:
http://www.fixya.com/support/r587481-prevent_washer_siphoning
- Verify Drain Pump operation.
- Verify Flowmeter operation.
- Verify the Pressure Switch hoses are intact and connected properly.

To access the Drain Pump - UNPLUG the washer and take the lower panel under the door off by removing the three screws under the bottom edge. HINT: Propping the front feet of the washer up can make access much easier. I use a couple small blocks of wood. With the screws removed, the panel should drop down then come off. If it sticks, tap either side and it should come free. The pump is located directly under the wash tub in the front of the washer. Verify the electrical connections are good and that the pump is running. If not, click on the following link to check the pump for obstructions:

http://www.fixya.com/support/r385845-checking_drain_pump_in_whirlpool_duet

To access the Flowmeter and Pressure Switch – remove the three screws in the top panel along the back of the washer. With the screws removed, the panel should slide back, then, lift off. The flowmeter will be located on the left-hand side of the washer (facing from the front) between the inlet valve and dispenser. It’s a small white plastic device with hoses attached. The pressure switch is located on the right-hand side of the washer in the rear. It is a round plastic device with electrical connections and a hose attached.


There should be a tech sheet directly behind the panel or attached to one of the interior cabinet walls. Please refer to this sheet to learn how to perform diagnostics, how to locate the components mentioned, and the specific measurements required determining if the components are good or bad.
Thanks for using FixYa!!

Posted on Apr 17, 2009

  • blueextc3221
    blueextc3221 Apr 18, 2009

    thats part of troubleshooting.

    taking one item at a time in logical sequence.



    Glad you could get the door open with my suggestion.



    I think the logic was out of order - and the only way to move on is to clear the doorlock sensor by opening it manually.



    Thanks again for using FixYa!!

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