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The company I work for has an old RICOH Copier that has an error message, ''Close the Finisher Door''. I've tried to open and close all the doors, checked for jammed paper, but nothing. Any suggestions?

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These type of machines have actuators and micro switches, make sure none of the actuators are bent and not making contact with the switches, The actuator may be a pin or bolt that come in contact with the door switch.

Hope this is of some help.
Ed

Posted on Apr 17, 2009

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My Ricoh aficio 450 copier shows a error that says: close door for relay. I have closed all the covers and doors and still get the same error message.


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Going strictly from memory as this is an older model.
With the machine sitting ready to make a copy open the finisher door and close it . Are there any signs of life ie rollers spin tray moves stpler homes up?
IF yes I would look at the finisher entrance sensor as these get pretty dirty ith paper dust(or could be out of alinment from moving.

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if you press the finishing button on the display does it so stapler function there ? or try taking the staple cartridge out and then close the door on the finisher and see if it says out of staples. if it does it knows it has a stapler unit.

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Have you tried to turn the copier OFF and unplug the finisher and turn the copier back ON with out the finisher pluged IN. If it works just don't use the finisher. I believe that model is rather old and you may have a problem finding parts for it, there are a lot of different reasons for the door not being showed closed. Good Luck

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Its coming from your finisher. Its a stapler error. Make sure the cartridge is in all the way. If you open the door make sure it is parked in the home position for you to access it.

If you changed the cartridge recently, make sure it is inserted all the way.


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Hello Jeremy,
This error code has to do with your finisher. The auxillary tray is not finding its home position or does not leave the home position within the alotted time. Check for binds. I have limited exposure to the K4/3 finisher but try this. Turn the copier off, and open one of the finisher doors. Now turn the copier back on with the finisher door open so it cannot initialize. Once the copier is basically ready except the finisher door is open, close the finisher door and observe all the **** (and theres alot) initialize. This may help determine the problem. I hope this helps...........................SPINAL

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