Flipper error 04-11 on MagiCard Rio Pro 9000 - Magicard Avalon Duo Thermal Card Printer

Of all the errors listed 08:02 is blank. Phone and ask them

https://www.manualslib.com/manual/1224226/Magicard-Rio-Pro.html?page=67#manual

https://www.google.com/search?q=MagicCard+Rio+360%2C+error+%2208%3A02%22

..

Hello Julie,
I'm presuming that this is in fact a Tango 2e model given the error number (06:11).
If this is an older Tango 2e printer, then the problem could be due to a build-up of old grease on the flipper shaft. The problem is often accompanied with a loud buzzing noise when the stepper motor stalls.
If you follow the instructions in this document very carefully;

http://www.magicardonline.net/temp/flipper_jam.pdf

You will be able to clean off the old grease, and apply a tiny drop of fresh general-purpose grease. The whole process should take no more than a few minutes.

Let me know if you have any problems.

Kind Regards,

MC.

Hi There,
General Error 24:06 may indicate a problem with the front card sensor (very rare though). Open the lid, remove the dye film. Check that there are no cards jammed near the front of the printer (just before the flipper unit).
Try unplugging the printer. Cancel all print jobs if any are pending.
Plug in the printer. Once initialised, open the lid, run through the cleaning sequence (a Magicard cleaning kit - 3633-0053 is required). If the problem persists even after cleaning, contact your Magicard dealer. The warranty status can be checked here;

http://www.magicardonline.net

Enter the serial number of your printer in the QuickSearch box (Menu -> Info -> Serial Number)

Hope this helps,

MC.

Hi There,
Exactly which model do you have?
Only the Rio Pro model has a flipper fitted. If it is the Rio Pro, there will also be an error number at the end of the error (18:??).

Kind Regards,

MC.

Hello Richard,

Sorry for the delay in replying to your request.
You may have already resolved your issue by now.
The advice below may help others with the same issue though.

In the case of a damaged (scratched) printhead, the lines always run along the cards longest length (landscape), and are always in exactly the same place.
They are normally White, and usually very thin (just a few pixels wide). You would also see the line on the used dye film too by unwinding some film from the take-up spool (at the front of the printer).

Sometimes in the case of older out-of warranty printers, it is easier / cheaper just to avoid that are of the card using the card design. The image can also be rotated 180 degrees in the driver's Printing Preferences. However, if the card design has a solid colour background, or the White line is in the centre of the card, printhead replacement may be the only option.

Depending on which Rio model you have (Rio, Rio 2, Rio2e, or Rio Pro), different printhead assemblies are available as a field replaceable unit. Part numbers are below;

Magicard Rio - FG/M9005-794
Magicard Rio 2 / Rio 2e - FG/M9006-630E
Magicard Rio Pro - FG/3652-0160

All are available from your local Magicard dealer / reseller.

Prevention is better than cure;

• Replace the sticky cleaning roller in the cleaning cassette as regular as possible.
• Only use good quality blank PVC card stock (no sharp edges, or burrs)
• Clean the printer regularly using the appropriate cleaning kit;
  
  Rio, Rio 2, Rio 2e (Cleaning kit part number: M9005-761)
  Rio Pro - (Cleaning kit part number 3633-0053) *
  Rio Pro - (Sticky roller kit (5 rollers +metal shaft) - 3633-0054)*
  * A sticky cleaning roller is supplied with every new dye film

Kind Regards,

MC.

cordial saludo.
somos Estatal de Seguridad Ltda tenemos Una Impresora magi card Rio- pro, Hace unos meses dejo de funcionar indicando el error 24:06 (al Darle la orden de impresi?n dice --alimentar Tarjeta y Ah? viene el error, la Tarjeta se Queda atascada justo Debajo del cabezal de impresion,

Hello Richard,
The problem is almost certainly caused by the flipper mechanism being unable to initialise to its home position rather than a card jammed in the flipper. Error 18:01 means the home sensor was blocked for more than 4 seconds (it should clear at the home position).
Your printer is almost certainly covered by UltraCover Plus warranty, so I suggest you should drop us an email at;

[email protected]

Quote the printer's serial number in your email.

I'm sure we will be able to resolve the problem very quickly.

MC.

Hello Colin,
I'm not sure how old your printer is, but I suspect this is caused by a loose connection on the front card sensor (especially if the error occurs when initialising). If there is a loose connection, the card sensor always shows as blocked (hence the error 02:12). I guess this is a Rio 2e and not a Rio 2 model.

Send us an email to;

[email protected]

Make sure you quote the printer's serial number in the email.
I can send you some detailed instructions for confirming this is the problem, and also suggestions for repairing the printer.

Regards,

MC.

Hi Magicard Rio Pro message:
"General Error : Contact technical support, quoting error 24:04".
Somebody help me?

Cleaned the rollers with an alcohol swab.