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Did you use it with any SIM at all before this started happening? This message usually indicates that your iPhone is carrier locked and it cannot be used on other networks unless it is unlocked.
PUK means "personal unlocking key"
. The PUK code is asked if you enter a wrong pin 3 times. You
need to call your phone service company, they can retrieve the puk code
from a database for free. In your case you need to contact your
SIM card phone provider technical support to unlock the SIM. The PIN
and PUK are related to the SIM card, not to the phone. If you replace
the SIM card with a different one, then the phone should not ask for
the PUK anymore. Your rating is
highly appreciated on this matter.
The phone is locked, but that doesn't matter, IT WILL NOT WORK WITH T-MOBILE!! Or AT&T or any GSM for that matter.
Yes, iDEN phones, the phones used for Nextel, do have a SIM card, but this is a very different SIM and will NOT work with any T-Mobile, AT&T, etc. SIM cards. Even if it were unlocked, that makes no difference. It uses a different technology. NO Sprint or Nextel phone will ever work on T-Mobile. Neither will a Verizon phone.
Chances are that virgin have locked your phone so that no other sim cards from other mobile networks can be used in it. You need to get your phone unlocked, which can be done either by virgin (which will be expensive, around £40) or you will probably find some store on your local high-street that will do it at a cheaper rate (normally around £10). When your phone is unlocked, you will be able to put any sim card in it, no matter what network it is. Hope this was useful!
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