Question about Xerox 8830 Copier

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Paper jam warning icon flashes but there is no paper jam.

XC865 has paper jam warning, but there is no paper jam. Won't reset. Just flashes the jam icon.

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  • reinikeart Apr 18, 2009

    It had been a sporadic problem. Paper would start to feed then stop. It wasn't really jammed at all. But I would remove the started sheet and close the lid and all worked fine. This time there was no jam at all or feed of paper, just the shutdown and warning light.

  • reinikeart Apr 18, 2009

    Any tips on where the sensors are?

  • reinikeart Apr 18, 2009

    Inside is very clean, but blew air anywhere that looked like a sensor. Still getting jam warning.

  • reinikeart Apr 18, 2009

    While searching for a sensor, I found a small spring had come loose from a little black lever in the middle of the feed roller just above the bottom paper tray. When I reattached the spring, it held the lever in an up position. Everything works fine now. Thanks for the help.

  • reinikeart Apr 18, 2009

    I was looking for an optical sensor, but found it was a mechanical problem with the lever.

  • Arthur Hoffmann
    Arthur Hoffmann May 11, 2010


    1. Was there a jam, an you removed the paper, an it still indicates a jam?

    2. Or was there NEVER a jam, and the light is just lit-up?



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  • 227 Answers

Well I would take a can of air and blow off the sensors, especially where you began to have problems. The sensors (over time) become coated with paper dust and now reflect back on themselves thinking there is paper there all them time. From your description of the problem, it seems like the issue-intermitten jams/intermitten false jams, until a total false jam.

Posted on Apr 18, 2009

  • 1 more comment 
  • Arthur Hoffmann
    Arthur Hoffmann Apr 18, 2009

    look for 2 wires anywhere inside... probably a sensor on the other end

  • Arthur Hoffmann
    Arthur Hoffmann Apr 18, 2009

    THERE is your problem.... That spring and lever are part or a sensor. if you can find it, replace it if it is not broken.

  • Arthur Hoffmann
    Arthur Hoffmann Apr 19, 2009

    Well it is a photo interupt sensor, the arm breaks the plane of the led when NO paper is present,

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