Question about Acer Aspire 3610 Notebook
When I try to log onto this program I get a fault saying not a JPEG 0x47 0x49? I cannot get a picture from the camera
Well fist the size that it is says is creating the error is interesting. My guess is that the fault is because the picture you are trying to access is actually a GIF. If this is the case many camera software and even some of the graphic software will not read it. Try opening that picture in internet explorer and see what happens. To remove the fault what i would do is erase the picture or move it to another part of your hard drive. That way when you start the camera it will not be looking for that picture but another JPEG.
Posted on Sep 22, 2007
When I try to use my acer crystal eye webcam it just says "camera not found" but the webcam is IN my laptop... what do I do?
Posted on Nov 16, 2008
My web cam is not fount someone can help me plz
Posted on Apr 28, 2008
Try to upgrade or patch the software, for aspire 3610 go to ftp://ftp.work.acer-euro.com/notebook/aspire_3610/
for aspire 5520 go to
make sure the patch or driver is compatible with your operating system.
Posted on Feb 18, 2008
When I try to use crystaln eye webcam on acer 5520 I get camera busy.If I go to task manager it is not running.Can you help please.
Posted on Oct 07, 2007
Problem Event Name: APPCRASH
Application Name: Acer Crystal Eye webcam.exe
Application Version: 18.104.22.168
Application Timestamp: 463b1f7f
Fault Module Name: Acer Crystal Eye webcam.exe
Fault Module Version: 22.214.171.124
Fault Module Timestamp: 463b1f7f
Exception Code: c0000005
Exception Offset: 0000240f
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 1427
Additional Information 2: 85e5d4b1189de96e255c8c531ab70738
Additional Information 3: 584e
Additional Information 4: dc5709be2ee8abf7e0fc730b066e9d21
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Posted on Jan 18, 2008
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Posted on Jan 02, 2017
There should be a program in the start/programs menu called acer crystaleye, the software to take pictures with the webcam is in there. (if you are running vista that came with the laptop).
Posted on Oct 28, 2009
hey, I had the same problem, I've got an Acer Aspire 6920 and I swapped out Vista that was on it for Windows XP
I went to the link you posted but it just goes to acer.com
so I figured I'd try something
if you go to acer aspire 6920 drivers, you can only pick Vista and Windows 7, and not Windows XP
instead, pick 6530 drivers (older acer) and pick the Bison driver:
Install it (with or without installing the previous Crystal eye, doesn't matter, and it will work properly
Posted on Jun 14, 2010
This is usually cause by a file in your "My pictures" folder that is oversized and cannot be handle by the Crystal Eye software. Simply move all files (not sub folders) from your "My pictures" folder into a sub folder.
Posted on Sep 23, 2010
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