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Fax machine will not pick up calls - Lexmark X5470 All-In-One InkJet Printer

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Please check the phone cable, make sure its in the correct socket on the fax machine.
please check your cable
please check that your fax machine is set for auto answer and check the # of rings it is scheduled for.

thanks

Posted on Apr 17, 2009

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Fax won't answer


If you have an answering machine connected to the same line as your fax:

To make sure the printer picks up incoming faxes, set Auto Answer to On, and then set the printer to pick up after a greater number of rings than the answering machine. For example, if the answering machine picks up calls after four rings, then set the printer to pick up after six rings. This way, the answering machine picks up calls first and your voice calls are received. If the call is a fax, then the printer detects the fax signal on the line and takes over the call.

If you have a voicemail feature associated to the same line as your fax:

Voice mail and fax can share the same telephone line if you subscribe to a distinctive ring service offered by your telephone company. This feature allows you to have multiple telephone numbers on one telephone line. Each telephone number has a designated ring pattern (single ring, double ring, triple ring, or double and triple ring). The different ring patterns let you know which telephone number was dialed, and which device you should use to answer the call.


If you do not have distinctive ring service, then set the printer to receive faxes manually (Auto Answer Off). This setting lets you receive both voice calls and fax calls, but works best if you use voice mail more often. You need to turn off voice mail whenever you are expecting a fax.

I hope this helps.

Should you need further assistance, please contact Lexmark Technical Support Center.

Feb 14, 2012 | Lexmark Pro901 All-In-One Inkjet Printer

1 Answer

I want to shut off answering machine


Use the Reception Mode button to set appropriate answering mode - press it repeatedly until a small arrow on the display will point to the desired option:

"TAD" - is the one you are using now, when the answering machine picks up the calls.

"TEL" - is the setting when no automatic pickup occurs, you always have to pick up the call and either talk (if there's a person on the other side), or press START to receive a fax (when you hear the fax beeps on the other side).

"FAX" - is the setting when after four rings the fax will pick the call up automatically (no answering machine). If you pick up the call manually after 1-2-3 rings (before the automatic pickup) you can either talk or START fax reception.

It's good to check from time to time if the reception mode is as you want it, it's easy to change it by mistake.

Good luck and come back with a testimonial if helped :)

Jan 31, 2010 | Sharp UX 460 Plain Paper Thermal transfer...

1 Answer

I have a Uniden 5.8GHz DSS8955+1 and it's connected to my phone and fax. The problem is: everytime the fax rings, the answer machine works as it works when is a phone call. How do I set up the machine not...


Set your answering machine to pick up after four rings2.gif . This will give the fax machine enough time to take the call if it senses that it's an incoming fax. Setting the answering machine to pick up after four rings would give the fax machine enough time to accept the fax.
hope this was helpful .

Nov 13, 2009 | Uniden 5.8GHz Expandable Cordless Phone...

1 Answer

My fax goes off periodicall when a call comes in.


It means that your fax machine is "answering" the incoming call before you pick up the handset. Usually, the factory setting on the fax machine picks up after two incoming rings. There are three ways you can address this issue: 1.) You can either change the number of rings to, say, five incoming rings to give you enough time to answer the phone before the fax machine picks up, or 2,) you can find out if your fax machine has a feature that allows for the voice hook "click over" that will allow you to override the fax when you pick up your handset, or 3.) turn your fax machine off until you need to send a fax.

If you want to investigate number 2.), then you'll need your operator's manual.

Good luck.

Aug 28, 2009 | Office Equipment & Supplies

2 Answers

The fax picks up every call


Most fax machines are set-up to pick up all calls. There isn't a way to know you are receiving a voice call until the fax picks up and doesn't hear the tracer signal that kills our human ears.

You could change the number of rings it takes the fax machine to pickup the call. If you set it to the max, you would have plenty of time to pick-up. this option is normally part of the settings on the machine itself.

The only other options are to unplug the fax when you aren't expecting to receive a message, or get a dedicated fax line. It depends on how much you use the fax.

Hope this helps! Please don't forget to rate the answer!

Jan 02, 2009 | Lexmark X7170 All-In-One InkJet Printer

2 Answers

Canon MP530 receive fax issues


Receive Mode Settings Select from the following receive mode options to suit your needs. Once you've decided on which receive mode to use, follow the below instructions to set the receive mode using the operation panel. Receive Mode Setting
  1. Press the <FAX> button to enter Fax mode.
  2. Press <Menu>.
  3. Press the right or left arrow button to select [Receive mode settings], then press the <OK> button.
  4. Press the up or down arrow to select the receive mode that best suits your needs, then press <OK>.

Types of receive mode
Select the receive mode according to your needs.
Receive mode
Purpose
FAX/TEL AUTO SW When you want to receive faxes automatically as well as voice calls. FAX ONLY MODE When you want to receive only faxes automatically with your machine, or have a dedicated telephone line for FAX use only. DRPD When you have subscribed to a DRPD service with your telephone company. MANUAL MODE When you receive mainly voice calls and sometimes faxes, or want to receive faxes manually. ANS.MACHINE MODE When you want to receive voice messages on your answering machine and receive faxes automatically. FAX/TEL auto switch
FAX :
The machine does not ring but will receive the fax automatically. Voice call :
The phone attached to the machine will ring. Pick up the handset to answer the call. Note:
  • Ring start timing and Telephone ring length can be specified in FAX/TEL auto switch in the Receive mode settings.
  • If you want the telephone to ring when it receives a fax, connect a telephone to your machine and enable the Incoming ring settings in RX settings.
  • The phone attached to the machine may not ring depending on the telephone type you are using.

FAX only
FAX * :
The telephone does not ring. The machine will receive the fax automatically. Voice call :
You will not be able to answer the call. * If you want the telephone to ring, connect the telephone to your machine and enable the Incoming ring settings in RX settings menu.


DRPD
FAX :
Your telephone line will ring according to the ring pattern you have chosen and receive the fax automatically. Voice call :
Your telephone line will ring according to the ring pattern you have chosen. Pick up the handset to answer the call. Note: Specify the FAX pattern in the DRPD: Set FAX ring pat. in RX settings menu.

Manual RX
FAX :
The telephone attached to the machine will ring. Pick up the handset and if you hear a beep tone, press the <Color> or <Black> button on the machine to receive the fax. Voice call :
The telephone attached to the machine will ring. Pick up the handset to answer the call. Note: If you are far from your machine, you can use the remote receiving function to receive faxes. Pick up the handset of the telephone connected to the machine and press 25 (the remote receiving ID).

Ans. machine connect
FAX :
First the answering machine connected to your machine will respond to an incoming call, and then the machine will receive faxes automatically. Voice call :
The answering machine connected to your machine will respond to an incoming call. Note:
  • Set the answering machine to answer on the first or second ring.
  • The entire message should be no longer than 15

Nov 24, 2008 | Canon PIXMA MP530 All-In-One InkJet...

1 Answer

Canon imageCLASS® MF4150 All-In-One picks up all calls on our second line.


I got in touch with the manufacturer tech support and found there was no way around it. Thanks for considering my issue though :)

Sep 12, 2008 | Canon imageCLASS® MF4150 All-In-One Laser...

1 Answer

Fax maching not letting Phone Calls Through


Easiest solution is to buy a fax /phone sitch from Radio Shack

Aug 17, 2008 | Brother IntelliFAX 775 Plain Paper Thermal...

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