Question about Brother IntelliFAX 770 Plain Paper Thermal Fax

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Black pages on every fax I send

When I send a fax it comes out black My coverpage is good, but person recieving my fax cant read anything on the paper.Completely black

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Is sounds like your exposure lamp is not coming on, put an original in the machine and make a copy, if you look where the original is coming out, you should be able to see a light illuminatig the original so the scanner can read the image. If this lamp is not coming on you will get a very dark to black image.
If it is just locked up is may be as easy as this. Turn off and unplug the machine for a couple of minutes, reconnect and power up the machine, make a copy. as the machins uses the same parts to copy you should see the result of your efforts.
If the copy look good, try a test fax to someone, and call them for confirmation.

If this doesn't fix the problem, then I suspect the exposure lamp unit has failed.

Hope this is of some help.

Posted on Apr 17, 2009

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