Toshiba is a popular name in the world of technology, and the printers, servers, desktops and notebooks the company makes are widely used in both homes and offices. While most of the time these Toshiba laptops will run without problems, there are times when laptop owners will need to take their computers back to factory new condition. In order to restore your notebook you will first need to get a copy of the recovery disk.
Turn the laptop over and locate the serial number label. The serial number label should be located on the bottom of the case. Open up the laptop and look for the model number. The model number should be located along the top of the keyboard. If the model number is not listed there, look for a model number label on the bottom of the case. Call Toshiba tech support at (800) 457-7777 to order the recovery CD. When calling, you will need to supply the representative with the serial number of your unit. You will also need a credit or debit card to cover the cost of shipping. http://laptopforums.toshiba.com/t5/Drivers-and-Utilities/Restore-disk/m-p/49692
Hope this helps.