Question about Dell 962 Photo All-In-One InkJet Printer

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Won't copy, error message 2200 pops up and says to check manual. Manual doesn't reference that error message.

Dell 962 aio won't copy, error message 2200 comes up. It says to check manuel, but there is no reference to this message in the manuel

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Try this - turn off the printer.
Remove the power supply.
Press the power button for 15 seconds.
Then plug it back in.

That should've cleared the printer!

Posted on Apr 17, 2009

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Hi,

This error may also be due to corrupted drivers. For solving it, users may have to reinstall or replace it with a corruption free driver. Try disconnecting your printer and also offer the latest antivirus software. Check for compatibility of drivers and install the apt drivers for resolving the "Error 2200′ in Dell Photo All-In-One Printer 926.

Posted on Jul 13, 2011

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1 Answer

Trying to add dell photo AIO 962 printer to my toshiba satellite laptop which is running windows 7. have followed dell website instructions to download driver/firmwear etc and chosen vista 32bit under drop...


Hi! Regarding this matter. The dell photo AIO 962 may not be compatible with windows 7 thats why it gives you the error message. You downloaded the driver using vista32 but you have a windows 7 on you machine, its not gonna work. It may work on the toshiba if you gonna downgrade from windows 7 to vista, but if you dont want that option you can wait for sometime to have an AIO 962 update for windows 7 for it to work. Hope this helps and have a good one!

May 12, 2010 | Office Equipment & Supplies

1 Answer

What is error #2200


The 2200 error message indicates a scanner stall or jam. The steps below will help you to resolve the issue and clear the error message.

Printer Reset



1 Power off the All-In-One (AIO) and remove the power supply from the back of the unit. Wait 30 seconds. Then reinsert the power supply and power the AIO on.

Did the error message return?

Yes: Continue to step 2.

No: Attempt a test scan. If the error message does not reappear, the error is resolved.


2 Power off the AIO and remove the power supply from the back of the unit. Open the scanner cover. Check the scanner glass for cracks and the scanner casing for cracks. Close the scanner lid. Open the top cover of the AIO. Using the carrier belt, move the cartridge carrier to the middle of the unit. Remove both cartridges, close the top cover, reinsert the power supply, and power the AIO on.

Did the error message return?

Yes: contact Dell.
No: Continue to step 3.


3 Power off the AIO and remove the power supply from the back of the unit. Open the top cover of the AIO. Using the carrier belt, move the cartridge carrier to the middle of the unit. Insert the color cartridge, close the top cover, reinsert the power supply, and power on the AIO.

Did the error message return?

Yes: Repeat step 3 with another color cartridge. If the printer fails again, continue to step 4.

No: Repeat step 3 and install the black/photo cartridge. If both cartridges are installed, attempt a test scan. If the error message does not reappear, the error is resolved.


4 Power off the AIO and remove the power supply from the back of the unit. Open the top cover of the AIO. Using the carrier belt, move the cartridge carrier to the middle of the unit. Remove the color cartridge and insert the black/photo cartridge. Then close the top cover, reinsert the power supply, and power the AIO on.

Did the error message return?

Yes: Repeat step 4 with another black/photo cartridge. If the printer fails again, contact Dell.

No: Install the color cartridge. If the printer fails, contact Dell. If the error message does not appear with both cartridges installed, attempt a test scan. If the error message does not reappear, the error is resolved.

Mar 23, 2010 | Dell 962 Photo All-In-One InkJet Printer

1 Answer

Dell AOI printer 962 showing error 2200 when trying to scan or copy. I have tried disconnecting and re-installing but have been unable to fix it. Can anyone help ? Mac


go to printers find dell aio 962, right click propertys, check 1st it is set to the right port, usb, paralell which ever the printer uses and that bidirectional support is enabled.same prop. page click advanced and be sure start printing immediately is checked then ok and try printing then. if no prob here then you may have a bad driver, a bad cable or a bad printer.

Jul 26, 2009 | Dell Office Equipment & Supplies

1 Answer

I have a similiar problem with my Dell AIO Printer 962


reinstall the printer and fax cd that came with your computer

Jul 10, 2009 | Dell 962 Photo All-In-One InkJet Printer

1 Answer

Trying to copy something and this error 2200 pops up and states refer to user guide


Hi
This is a scanner lock issue. You may try the following:

Power off the All-In-One (AIO) off and remove the power supply from the back of the unit. Wait 30 seconds. Then reinsert the power supply and power the AIO on.

Try a test scan now. If the error reoccurs, then try the below:

Power off the AIO and remove the power supply from the back of the unit. Open the scanner cover and check the scanner glass for cracks and the scanner casing for cracks. Close the scanner lid.
Open the top cover of the AIO and using the carrier belt, move the cartridge carrier to the middle of the unit. Remove both cartridges, close the top cover, reinsert the power supply, and power the AIO on.

If the error still occurs, you may insert the cartridges one at a time and re-check..

hope the above info is of use to you.. try out..!!

Apr 22, 2009 | Lexmark X7170 All-In-One InkJet Printer

1 Answer

How can the Error 2200 be fixed? Lexmark X7170



Power off the All-In-One (AIO) off and remove the power supply from the back of the unit. Wait 30 seconds. Then reinsert the power supply and power the AIO on.
Did the error message return?
Yes: Continue to step 2.
No: Attempt a test scan. If the error message does not reappear, the error is resolved.
2 Power off the AIO and remove the power supply from the back of the unit. Open the scanner cover and check the scanner glass for cracks and the scanner casing for cracks. Close the scanner lid. Open the top cover of the AIO. Using the carrier belt, move the cartridge carrier to the middle of the unit. Remove both cartridges, close the top cover, reinsert the power supply, and power the AIO on.
Did the error message return?
Yes: Continue to Contacting Lexmark.
No: Continue to step 3.
3 Power off the AIO and remove the power supply from the back of the unit. Open the top cover of the AIO. Using the carrier belt, move the cartridge carrier to the middle of the unit. Insert the color cartridge, close the top cover, reinsert the power supply, and power on the AIO.
Did the error message return?
Yes: Repeat step 3 with another color cartridge. If the printer fails again, continue to step 4.
No: Repeat step 3 and install the black / photo cartridge. If both cartridges are installed, attempt a test scan. If the error message does not reappear, the error is resolved.
4 Power off the AIO and remove the power supply from the back of the unit. Open the top cover of the AIO. Using the carrier belt, move the cartridge carrier to the middle of the unit. Remove the color cartridge and insert the black / photo cartridge. Then close the top cover, reinsert the power supply, and power the AIO on.
Did the error message return?
Yes: Repeat step 4 with another black / photo cartridge.

Mar 31, 2009 | Lexmark X7170 All-In-One Scan/Copy/Fax and...

1 Answer

Error 2200 for dell 962 printer


you might try going to the system restore on you computer and restore to an earlier time when your printer was functioning. it should at least reassign your drivers. I wouldn't try to update/upgrade until your printer is restored.

Mar 09, 2008 | Dell 962 Photo All-In-One InkJet Printer

2 Answers

My Dell 962 Photo Printer gives error when trying to photocopy.


Hi,

The issue you are experiencing with your printer i.e error 2200 is related to "Scan Carrier Stall error" I believe the steps mentioned below will fix the issue,

1. Unplug the power cord from the wall socket.
2. Disconnect the power supply from the back of the printer.
3. Wait 15 seconds.
4. Reconnect the power supply to the back of the printer.
5. Plug the power cord back into the wall socket.
  1. Go to www.support.dell.com.
  2. Click on Drivers & Downloads.
  3. Under Option 2: Select a Product as printers .
  4. Locate the printer(s) 962 printer and click Go.
  5. Select an Operating System that is installed in your computer then choose downloads and look for Firmware.
  6. Download and install the firmware, then restart the computer and the printer, however please make sure that you do not restart your computer and the printer when the download and the installation is in progress.
I would appreciate if you could let me know if you have refilled the black cartridge, cause Dell printer often give error messages if the cartridges are refilled and not replaced with an original Dell one. If you have done so please replace the cartridge with a genuine Dell cartridge.

Regards
Malik Khan




Jan 24, 2008 | Dell 962 Photo All-In-One InkJet Printer

2 Answers

Dell AIO 962 Scanner/Fax problems


Go to dell AIO and try the maintenance/ Troubleshoot.

Dec 17, 2007 | Dell 962 Photo All-In-One InkJet Printer

4 Answers

My Dell printer doesn,t copy or scan it gives me error 2200


- Turn off the printer first
- Remove the power supply and pressed the power button for 15 seconds
- Clear info out of the printer
- then plug the power back in and press the power button.

Oct 24, 2007 | Dell 962 Photo All-In-One InkJet Printer

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