Question about HP OfficeJet 4255 All-In-One InkJet Printer

1 Answer

Cartridge error see product documentation for details, that's what the printer says when i open it.

Posted by on

1 Answer

  • Level 1:

    An expert who has achieved level 1.


    An expert that got 5 achievements.


    An expert who has written 20 answers of more than 400 characters.


    An expert who has answered 20 questions.

  • Contributor
  • 21 Answers
Re: cartridge error

Hi, As you are receiving cartridge error you can try to check if the cartridge ink levels is fine or take out the cartridges and check for the cartridge expiry dates printed on the cartridges as the cartrige error only occures if there print cartriges are expired.. However you can try the instructions in the below HP webpage to isolate the issue Just click on the weblink to open the HP webpage and follow the instructions if the issue is still unresolved check the issue with another set of cartridges too this should fix the issue Regards, Barret.

Posted on Sep 27, 2007

4 Suggested Answers

  • 1 Answer

SOURCE: hp officejet 5510 all in one cartridge error

There are several different ways I've come across which will resolve ink cartridge errors on the HP Officejet 5510.

HP's standard, pat answer to the problem is "Buy brand new genuine HP ink cartridges." If you refill your own ink cartridge or have it done at Walmart or somewhere else, you will eventually run into this problem. Why? Because the 5510 stores information on as many as 2 of the black ink & 2 of the color ink cartridges you have used in the machine - complete with an "expiration" date for each of those cartridges. You can refill them, but unless you clear the stored memory in the printer you probably won't be able to get around the errors. Even if you do, they usually come back in a short period of time. I know this because I own a 5510 & a 5110 and have battled this problem myself for a couple of years.

Short of buying "genuine new HP ink cartridges", using your printer for target practice, or testing it's aerodynamic design... lofting it not-so-gently from a 2nd-story (or higher) window... aiming for the nearest dumpster ;) you might try:

  • Scroll down and you will find links to pages for the #56 & #57 cartridge serial number reset procedure.
  • If the above doesn't resolve your problem, try removing both cartridges, then - with the printer still turned "ON", unplug the power supply cord from the back of the machine. After one minute has passed, press down and hold both the "#" button and the "6" button on the keypad and while pressing those buttons, reach back and plug the power cord back into the machine. The LED readout will indicate "Initializing" and "Reset..." Then, release the "#" and "6" buttons and wait until the machine re-initializes and prompts you to install ink cartridges. Reinstall the cartridges and see if the problem is resolved. The reset procedure, as well as other troubleshooting procedures (paper jams, ink cartridge jams, etc.) can be found here, on the HP support pages.
  • Another way of working around the cartridge error problem is to keep at least 3 sets of cartridges on hand, using the newest sets for re-filling. You may have to switch out 2 or 3 times just to get the machine's memory maxed out, but the third set should work. This particular method works best with OEM HP cartridges, but I've heard it works with other brands, too.
For more adventurous-techie-types, who can't resist tearing into the machine in an effort to resolve the cartridge error permanently, I found the following information posted on a DIY (Do It Yourself) repair forum:

The 5510 has a pair of 1.5v batteries which function much like the CMOS battery on the motherboard of your computer - they supply power to the memory chips which store the serial numbers and expiration dates of the last 2 sets of ink cartridges which were used. The batteries are sealed together at the top and bottom and are attached to a circut board inside the printer on the left-hand side. At a glance, they look a lot like a capacitor or something like that attached to the board. If you look closely, you will see the "+" and "-" markings.

Breaking the connection (located at the top) between these two batteries will clear the ink cartridge serial number info from the printer's memory - but be advised this will probably also clear other short-term memory items also - such as last number redial, etc.

The clever individual who posted this info actually attached wires - one to the top of each of the 1.5v batteries - and ran the wires out through the opening above the paper trays. The wire-ends are connected together - I imagine they would need to be held out of the way of the paper path with a piece of tape.
(M-I-C-K-E-Y...M-O-U-S-E) He, he
When it's time for a cartridge change/refill, the wires are disconnected to clear the memory, then reconnected again after the full cartridges have been installed.

I've read posts from people with different models of printers have mentioned installing a switch to clear the memory - a preferable solution than to have wires running out from the inside of your printer.
This is a widespread issue and regardless of how you resolve the error messages, one must always remember that when you bypass something that is built-into the design of an electronic device, you run the risk of damaging components. In this case, the biggest problem would be running too low or completely out of ink and burning out the print head on the ink cartridge; then you would end up having to replace the cartridge anyway.

Personally, I'm basically fed up with the way HP has been forcing people who buy their printers and All-In-Ones to pay outrageous prices for replacement cartridges, by building machines which generate error messages and reject refilled and non-OEM cartridges. Their drivers and software programs often have compatibility problems even with other HP products which are installed on the same computer with an HP printer. Too many problems for me - I won't be buying any more HP printers and I hear Dell is not much better.
While I haven't tried to jump out the memory on my 5510 yet, that will be my last and final effort before giving it the aerodynamics test... into the nearest dumpster!

Posted on Mar 17, 2008

  • 2 Answers

SOURCE: cartridge error see product documentation for

Cartiidse Error:-
See product documentation for details

Posted on Sep 04, 2010

  • 2785 Answers

SOURCE: I installed a new print

plz try with another cartridge

Posted on Jul 21, 2008

  • 62 Answers


heres the link for the manual look on page 154 also this link for more info

Posted on Apr 17, 2009

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

1 Answer

When I turn my hp officejet 5510 all in one ink cartridge it says the print cartridge error see the product documentation for detail copy fax, scan are all blinking.

When lights stop blinking, you have solved the problem.

Nov 28, 2009 | HP Officejet 5510 All-In-One Thermal...

1 Answer

Im getting a cartridge error it says see

have you replace the cartridges .if after replacing still you facing the same problem I suggest you to show it service centre.

Oct 16, 2009 | HP OfficeJet 4215 All-In-One InkJet...

2 Answers

Cartridge error -


Jul 17, 2009 | OKI C5200n Laser Printer

1 Answer

Printer won't print

Try this Issue When trying to copy, print, or receive a fax, the following error message appears on the product control panel display. Ink System Failure. Ink system has failed. Unable to copy, receive faxes, or print. Refer to printer documentation. Error: 0xc19aYYYY NOTE: The Y in the error message represents any digit, 0 - 9, or any character, A - F. Solution To resolve the issue, use the following steps. Step one: Remove the cartridges Make sure that the product is turned on and then disconnect the USB cable from the back of the product. Open the product cover and remove the cartridges. Close the cover and wait for a message to insert the cartridges to appear on the control panel display. Disconnect the power cord from the back of the product. Disconnect the power cord from the wall outlet and wait for one minute. Step two: Reinstall the cartridges Reconnect the power cord to the wall, reconnect the other end of the power cord to the product, and then turn on the product if it is not already on. Open the product cover and reinstall the cartridges. Close the cover and print a calibration page, if prompted. Print a self test report to make sure that the product can print. Reconnect the USB cable between the product and the computer. Try to print a document from an application on the computer.

Jun 08, 2009 | HP Photosmart C6180 All-In-One InkJet...

1 Answer

Print cartridge error

try to install and reinstall the cartridge to the printer...
maybe there is a loss connection between the printer and cartridge..

and also clean the tab circuit of the cartridge..and the tab circuit printer carrier where the cartridge is installed....^_^

if the problem still exist try to replace the tanks of the cartridge maybe the tanks was not recognized by the printer...

May 12, 2009 | HP Officejet 5510xi Printer

4 Answers

Hp c5280 printer

Its the cartridges...... you will have to get more or new ones. I changed mine after a week of fiddling around - and printer worked perfectly. Wish the error message had been specific, then I would not have wasted all my time. The cartridges that didnt work were brand new HP 350 and 351 cartridges - straight from the packets, but the printer "didnt like them"..... A waste of money but Im going to try and put them back into machine tomrrow and see if I can fool it!!!

Jun 08, 2008 | HP Photosmart C5280 Printer

Not finding what you are looking for?
HP OfficeJet 4255 All-In-One InkJet Printer Logo

1,320 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Printers & Copiers Experts


Level 3 Expert

94039 Answers


Level 3 Expert

7983 Answers

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

Are you a HP Printer and Copier Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides