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Possible loose connection in the telcom room or room jack. Try re-punching all the connections that relate to that phone and test again. No special cables needed for exec. phone, just a single pair as any other.
By initial message, I assume you are talking about the auto attendant message heard when dialing your main line
To change the message: 1. Dial the voice mail extension number, then press "*" when you hear the greeting. 2. Enter the system administrator mailbox number and password. 3. The system will tell you how full the hard drive is...press "9" to skip and enter the system menu. 4. Press "3" for the custom recordings. 5. Then press "1" to record or edit the messages.
You will need to know the recording number of the message you want to change.
I have a pretty good guess.... someone may have intercomed her phone from another station and then pressed the MSG key. This would leave an intercom message and should light up the message waiting light. Then when you press the MSG button you are returning the intercom call. If nobody ever answers the intercom call the return message will not be completed and it will continue to try and return the call whenever you press the button. SO... if this is the case you just need to have someone answer the other phone that is being called and it should start working the way you are used to again.
I had this same challenge with an InterTel 5000 system. Outside calls going right to the receptionist. My solution: You cannot fix this from a phone, you must open the DB Session Manager, move to Call Routing Tables (this is right above Voice Processor) and move all of your extensions above the "NO MATCH" and "EMPTY" lines on the bottom. Anything below those two lines will bypass the extension and go straight to the main attendant. At least in my configuration it does. See below...
By just moving that last extension "5059" above the "NO MATCH" line, calls will now go to the extension from an outside caller. The trick is to hold your mouse on the pen icon and click several times to activate that line, then you can drag it to where you want. See below...
Inter-Tel Axxess uses programming software specific to the version of software in the phone system. So, you need to know what software the system uses. If you do not already have the programming software... it's a huge hassle.
The software is only available to Inter-Tel distributors.