Question about Sony Playstation 3 (PS3) Console

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Playstation 3 switches on ok but wont load games or dvd's.

When i was playing a game my ps3 froze i switched the system off & then back on again but when i inserted both games & dvd's the system would not load these. The system does not switch itself off & in top righthand corner next to clock there is an icon showing a disc spining but not reading disc in system. Is the laser or drive not working & if so how do i fix this & how much to repair ?

Thank you

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This fault was fixed by contacting Sony Helpline directly & explaining the fault (laser/hard drive damaged). They agreed to fix this fault free of charge & honoured my warranty as I bought this system in January 2007 by faxing them proof of purchase. They arranged to collect my PS3 via courier & advised that it will be returned within approx 3 weeks along with an extended 3 month warranty. I have to say that Sony Helpline were very helpful & their customer assistance was excellent & if your PS3 does breakdown I would recomend that you contact the Helpline first to enquire if they can assist with the problem before seeking to have this fixed at a potential cost of £100.00 upwards by independant PS3 fixers.

Posted on Apr 23, 2009

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