Question about Computers & Internet

1 Answer

Computer startup Upon startup, my laptop boots as normal until it reaches the desktop. When it reaches the desktop is loads the background but not the actual desktop itself. No icons or bar. It is not frozen. I check the manager and it seems that it is working. But nothing will load.

Posted by on

  • 4 more comments 
  • sgcfurling0 Apr 17, 2009

    right click doesn't work at all

  • sgcfurling0 Apr 17, 2009

    it says that it cannot find explorer.exe

  • sgcfurling0 Apr 17, 2009

    it says it cannot find C:\WINDOWS\explorer.exe

  • sgcfurling0 Apr 17, 2009

    Did the f8, chose safe mode. it than went to black screen with safe mode at four corners. than blue screen and asked me to select who I was, back to black safe mode screen

  • sgcfurling0 Apr 17, 2009

    it still on the black screen with safe mode at the four corners.

  • sgcfurling0 Apr 17, 2009

    thanks for your time, how would i go about a live chat help session?



1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Expert
  • 298 Answers

Can you try right clicking the desktop and click view on the pop up menu, then under view click show desktop icons.

Posted on Apr 17, 2009

  • 4 more comments 
  • Mike  Petrowsky
    Mike Petrowsky Apr 17, 2009

    how bout control -alt-del that should bring up the task manager.
    if that works click file up top and then run enter in explorer.exe and see if it continues to load windows.

  • Mike  Petrowsky
    Mike Petrowsky Apr 17, 2009


    try that.

  • Mike  Petrowsky
    Mike Petrowsky Apr 17, 2009

    reboot the laptop and hold F8 before the windows splash screen appears. choose to Safemode, Report back.

  • Mike  Petrowsky
    Mike Petrowsky Apr 17, 2009

    any access to the desktop in safe mode?

  • Mike  Petrowsky
    Mike Petrowsky Apr 17, 2009

    Something is preventing your desktop from loading. You might need to do a live chat help session to better assist you. Im sorry I cant be of more help.

  • Mike  Petrowsky
    Mike Petrowsky Apr 17, 2009

    on the left hand side of the website "chat Live now" under "need immediate assistance?"



1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Aspire 5475 freezes on startup

It is most certainly a driver, but if you cant access the safe mode also that could be a hardware issue.. Try to troubleshoot with a windows installation cd. Put it in and boot the pc. It will start the windows instalation, you choose repair computer and not install windows. The command prompt will open, try to troubleshoot from there.. Thanks!

Mar 19, 2013 | Computers & Internet

1 Answer

My dell laptop has a black screen after startup i have run a preboot system assessment and nothing helps. How do i get back to Windows

Hello tnmwood,
Since you didn't mention an error message, So it boots normally(seeing white text on a black background) until it starts to load windows.
After starting the computer hit f8 repeatedly a few times a second, until a list of options appears, select "last known good configuration"
If that doesn't make any difference, repeat process and select safe mode. If you can reach the desktop in safe mode its most likely the Video driver which you can delete in device manager. Restart windows and let it install a generic driver, from there you can go to the dell website and download the newest drivers for your laptop.
If none of the following has helped, hook your laptop up to another monitor, and start it you can get to the desktop it most likely is the screen which would need replaced.
Hopefully this has helped

Aug 14, 2011 | Dell Inspiron 1545 Notebook

1 Answer

Was working fine.... power whent out at house.... upon startup after that it would say windows is loading files..... then the windows bar with moving light along bottom then..... mouse on blank background...

Try booting it into safe mode by intercepting the boot up when the first screen comes up by hitting either F8 or F2, depending on your system. If you can't get in to windows this way, insert the cd that came with the computer, or a windows cd, and enter in to recovery mode. If you have the option to do a system restore, try that, you will not lose any file this way. If you can't do any of the above options, then a full system recovery is your only option. Do a google search for any errors or error messages that are popping up to specifically target what is happening with your system.

Feb 28, 2011 | Toshiba Satellite L305D-S5874 Laptop

2 Answers

Starting problem

Immediately after seeing the Dell logo, keep tapping the 'F8' key,
until you see a "menu" (white text over a black background)
giving "startup" options for Windows XP.

Select "Safe Mode" and see if you can start in that mode.
Then, use "System Restore" to go "back" in time, to the most-recent checkpoint (date/time) where your computer _DID_ work.

Restore to that point, and restart.

Jul 17, 2010 | Dell Inspiron 1525 Notebook

1 Answer

Mac book only shows apple logo when turned on

This could be an issue where you may have a few Startup items in your StartupItems folder in your System Library which may be affecting your Macbook's startup.

So I recommend you boot your Mac into Safe Mode to see if you can't remove a possible folder(s) that may be affecting your Mac's start up function.

Try these steps:

• Reboot your Mac
• Upon restarting your Mac, press the Shift key.

• Hold the Shift key until you see a White Screen with Gray Apple icon and eventually a spinning gear.
• When you see the Spinning gear, release the Shift key.

• Allow the Mac to continue booting up. Also this may take a little while.
(NOTE: this may take anywhere from 5 to 15 minutes to load to the Safe mode screen depending on the performance of your Mac, but if it exceeds this time, shutdown your Mac and try just once more. It may have just frozen up the first time around for you.)

• You are going to enter the Safe Mode (which looks like your main desktop environment the only difference is certain start up items are disabled.)

• Once within the Desktop in Safe Mode
• From the Finder Menu, click Go> Go to Folder
• Type in this line: /System/Library/StartupItems

• This path, is going to take you to the System Library folder which has all of your Mac OS X Startupitems.

• Remove all of those folders to the Trash.

*Reboot your Mac normally and see if you can access your normal User desktop environment.
Let me know if this helps!



Jan 28, 2010 | Apple MacBook Pro Laptop Computer with...

1 Answer

Getting error upon startup...only desktop background is showing. (cidaemon.exe - 0x008f0660 & route.exe - 0x00930660 errors are coming)

Sounds like the files explorer is failing to load. Boot the computer with the install disc and choose repair. Follow the prompts.

Sep 06, 2009 | Dell Latitude D530 PC Notebook

1 Answer


When you turn on your computer press F8 to pull up a bootup menu and choose safe mode and see if you can get into safe mode. If you can then go into MSCONFIG under the startup tab and choose disable all and reboot. These are all of the programs running normally when you startup the computer. If you get back into windows normally then that means there is something loading up upon boot that is affecting windows. Try to figure out the last thing you installed before the problem and uninstall it.

Feb 06, 2009 | Dell Dimension 4700 PC Desktop

1 Answer

I have a presario 2100 laptop,when I turn my computer on it goes to the desktop and there are no icons or anything on the screen.just the turn it off i have to unplug it.when i turn it back...

When your computer boots and reaches to the background screen, press ctrl+alt+del and see if Task Manager appears.
If it does, then go to File, New Task (Run) and type explorer.exe and press enter. Your desktop should appear. It may have accidentally been removed from startup.

If it does not, then it might need a repair or recovery due to loss of files.


Apr 30, 2008 | Computers & Internet

1 Answer

Boot Up issue in Laptop

Try booting in safe mode (Tap the F8 key on startup until the menu loads). Let me know what happens.

Feb 23, 2008 | HP Compaq Presario v3000z Notebook

1 Answer

Windows startup problem

yep!! yogi's answer is right.. maybe you have some startup items that requires a lot of memory to load up.. well, you can remove those startup items by running msconfig. on the startup tab, try to uncheck all those items that you don't want to startup.. this sure would help you speed up the loading process..

Jan 21, 2008 | Acer Veriton 5200D PC Desktop

Not finding what you are looking for?
Computers & Internet Logo

Related Topics:

159 people viewed this question

Ask a Question

Usually answered in minutes!

Top Computers & Internet Experts

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers


Level 3 Expert

102366 Answers

David Payne
David Payne

Level 3 Expert

14161 Answers

Are you a Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides