PC Laptops
Problem for PC Laptops
Generic problem for all PC Laptops

Computer startup




By sgcfurling0 on Apr 17, 2009

" "
Upon startup, my laptop boots as normal until it reaches the desktop. When it reaches the desktop is loads the background but not the actual desktop itself. No icons or bar. It is not frozen. I check the manager and it seems that it is working. But nothing will load.
Comments:

Apr 17, 2009

- right click doesn't work at all

Apr 17, 2009

- it says that it cannot find explorer.exe

Apr 17, 2009

- it says it cannot find C:\WINDOWS\explorer.exe

Apr 17, 2009

- Did the f8, chose safe mode. it than went to black screen with safe mode at four corners. than blue screen and asked me to select who I was, back to black safe mode screen

Apr 17, 2009

- it still on the black screen with safe mode at the four corners.

Apr 17, 2009

- thanks for your time, how would i go about a live chat help session?

Solution #1

posted on Apr 17, 2009
Not Rated)

MPetro302

Rank: Wiz 
Rating: 84%, 164 votes
can you try right clicking the desktop and click view on the pop up menu, then under view click show desktop icons.
Comments:

Apr 17, 2009

- how bout control -alt-del that should bring up the task manager.
if that works click file up top and then run enter in explorer.exe and see if it continues to load windows.

Apr 17, 2009

- C:\WINDOWS\explorer.exe

try that.

Apr 17, 2009

- reboot the laptop and hold F8 before the windows splash screen appears. choose to Safemode, Report back.

Apr 17, 2009

- any access to the desktop in safe mode?

Apr 17, 2009

- Something is preventing your desktop from loading. You might need to do a live chat help session to better assist you. Im sorry I cant be of more help.

Apr 17, 2009

- on the left hand side of the website "chat Live now" under "need immediate assistance?"
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