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Computer startup Upon startup, my laptop boots as normal until it reaches the desktop. When it reaches the desktop is loads the background but not the actual desktop itself. No icons or bar. It is not frozen. I check the manager and it seems that it is working. But nothing will load.

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  • 4 more comments 
  • sgcfurling0 Apr 17, 2009

    right click doesn't work at all

  • sgcfurling0 Apr 17, 2009

    it says that it cannot find explorer.exe

  • sgcfurling0 Apr 17, 2009

    it says it cannot find C:\WINDOWS\explorer.exe

  • sgcfurling0 Apr 17, 2009

    Did the f8, chose safe mode. it than went to black screen with safe mode at four corners. than blue screen and asked me to select who I was, back to black safe mode screen

  • sgcfurling0 Apr 17, 2009

    it still on the black screen with safe mode at the four corners.

  • sgcfurling0 Apr 17, 2009

    thanks for your time, how would i go about a live chat help session?

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  • 298 Answers

Can you try right clicking the desktop and click view on the pop up menu, then under view click show desktop icons.

Posted on Apr 17, 2009

  • 4 more comments 
  • Mike  Petrowsky
    Mike Petrowsky Apr 17, 2009

    how bout control -alt-del that should bring up the task manager.
    if that works click file up top and then run enter in explorer.exe and see if it continues to load windows.


  • Mike  Petrowsky
    Mike Petrowsky Apr 17, 2009

    C:\WINDOWS\explorer.exe

    try that.


  • Mike  Petrowsky
    Mike Petrowsky Apr 17, 2009

    reboot the laptop and hold F8 before the windows splash screen appears. choose to Safemode, Report back.

  • Mike  Petrowsky
    Mike Petrowsky Apr 17, 2009

    any access to the desktop in safe mode?

  • Mike  Petrowsky
    Mike Petrowsky Apr 17, 2009

    Something is preventing your desktop from loading. You might need to do a live chat help session to better assist you. Im sorry I cant be of more help.

  • Mike  Petrowsky
    Mike Petrowsky Apr 17, 2009

    on the left hand side of the website "chat Live now" under "need immediate assistance?"

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