Reinstalling the latest driver for your scanner should correct any software related issues.
You can find the drivers for your scanner here:
Drivers V 4.2.2.2
1. Download the driver and save it to a folder on your desktop. You will then need to right-mouse click the file and EXTRACT the installation files. Do not run the installation with the scanner connected.
2. Turn off your computer and disconnect the scanner.
3. Restart your computer with the scanner disconnected and run the scanner installation program found in the folder, usually SETUP.EXE. Follow the prompts.
Do not reconnect the scanner until prompted to or the installation ends.
Please be aware that the scanner installation file is 118MB and may take quite a while to download depending on your internet connection.
Happy Scanning,
Myridom
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