Question about HP OfficeJet 7310 All-In-One InkJet Printer

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Error message *346 with HP7310

Whenever I try to fax, I keep getting this message *346. It says the fax was sent, but the receiver says that only the first page comes through, or nothing comes through. Help???

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  • Anonymous Mar 25, 2014

    someone is trying to fax to my but when she does it keeps saying "engaged" but nothing is coming through to me

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Since you have a 4 in 1 what i would do is go to your fax / printer settings and select spool to hard drive. There could be a possibility that all the data is not being stored on the fax machine. By sending your data to your hard drive first it will spool the data according to the performance and needs of your fax. Also check your time out feature on your fax machine. If the time out is set low it will send blank or only one sheet at a time. Because before the data is sent through the fax the system has already timed out. Another thing i found with the 4 in 1 is that as soon as you have your first paper going through you will want the second one right there ready to load. Sometimes if you wait to long before adding another sheet it will time out thinking you are done with your transmission.

Posted on Sep 22, 2007

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My hp4225 do not sent or receive fax messages, error 388*


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well this error generally arises when there is too much of disturbance in the line.It may going away with time.And if it doesn't then u must retry the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.

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FAX errors 345 346 and 350


HP.com has a web page for your product with all of the fax error codes listed and how to interpret them:

Fax Error Codes

Once the page opens, you'll have to scroll down until you find your error codes in the list. The codes in that section of the page don't seem to line up well. All of the codes have to do with the quality of service on the phone line. If the people you're faxing to are receiving all of their faxes except from you, I'd suspect your phone line may have a problem. Here's what I got from the list:

The remote machine has failed to respond to a fax command from the local machine due to the connection being interrupted. These errors can occur if the phone lines in the area to be faxed are old or there is noise (static on the phone line). Other reasons can include power outages and other power related problems.
OR
The call waiting service can cause this error. The click, heard for an incoming call, is actually a momentary disconnect of the line.
OR
The remote user has pressed the Stop key while the reception was in progress.
OR
Under rare conditions incompatibility between the two machines may cause the remote machine to simply abandon the call.

Check with your phone company to see if their are any problems on your line. It looks like anything that even momentarily interrupts your phone connection will cause these errors. Good luck.

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How do i retrieve fax report from hp 4215 all in one


1 Press Setup.
2 Press 1, then press 1.
This selects Print Report and then selects Automatic Reports Setup.
3 Press ! to scroll through the following report types:
– Every Error: prints whenever there is any kind of fax error (default).
– Send Error: prints whenever there is a transmission error.
– Receive Error: prints whenever there is a receiving error.
– Every Fax: confirms every time a fax is sent or received.
– Send Only: prints every time a fax is sent.
– Off: does not print fax reports.
Note: If you select Send Only, you will also receive error reports if there is
any kind of error generated.
4 Press OK to select a report

More information? you can download manual here
http://h10032.www1.hp.com/ctg/Manual/c00095626.pdf

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Receiving error message


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Confirmation page


You can configure your HP all-in-one so that it automatically prints error and confirmation reports. If you need printed confirmation each time a fax is sent, follow these instructions before sending any faxes and select Send Only. To set automated report options from the control panel Press Setup. Press 2, and then press 1. This selects Print Report and then selects Fax Report Setup. clip_image001.gif Press to scroll through the following report types: Every Error: prints whenever there is any kind of fax error (default). Send Error: prints whenever there is a transmission error. Receive Error: prints whenever there is a receiving error. Every Fax: confirms every time a fax is sent or received. Send Only: prints every time a fax is sent indicating whether the fax was successfully sent or not. Off: does not print any error or confirmation reports. Press OK to select the report.

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Fax Error Codes


ERROR 346 The remote machine has failed to respond to a fax command from the local machine because the connection was interrupted. These errors can occur if the phone lines in the area are old or if noise is present (static on the phone line). Other reasons could be power outages and other power-related problems.

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Sending Faxes


When the last page of your document has been sent successfully, the machine beeps and returns to Standby mode. When something goes wrong while sending your fax, an error message appears on the display. If you receive an error message, press Stop/Clear to clear the message and try to send the document again. You can set your machine to print a confirmation report automatically each time sending a fax is completed. If you get the error message write it down it should always supply an error message if the fax did not go through.

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