On trying to start-up his computer he gets a display which offers a number of start-up modes such as 'safe'or 'normal'. No matter which mode he selects the computer appears to go into a start-up routine but before the it starts it reverts to the original display offering the choice of modes again. The problem began after the computer was switched off by an 'anonymous' member of the family.
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Here's how (and I've done it):
Turn on your computer and tap F8 repeatedly to get to "safe mode" and then press "enter."
At the login screen Click on administrator, which should not require a password
Click on Start
type <cmd> without the hentrax
Windows will start and you'll get a msg saying you're in safe mode are you sure you want to continue? etc etc. Yes you do.
Once it's all up and running (you'll have no internet and everything runs slow because safe mode disables some memory stuff)...
Co to control panel and click on "user accounts" (you may need to "switch to classic view").
Then you will see your regular account. Double click and then you can change all sorts of things, including your password, without having to put in the old one. Type the new password in each box it tells you too, type a password hint, click okay. If you want to be nerdy, you can put a password on your administrator account, but then you'd better remember it!
Reboot and let the computer go into its normal cycle.
My advice is if you don;t really need a password, fergit it!
Typically, a Brother machine stops printing,
because the connection between the computer and the Brother machine is
lost. There are multiple reasons for a lost connection.
The Brother print driver is Offline.
The Brother printer driver is not set as the default printer driver.
The computer, not the monitor, connected to the Brother
machine is set to go into sleep or standby mode. When the computer
goes into sleep or standby mode, the connection between the computer
and the Brother machine is lost and needs to be re-established.
Follow the steps below in order to re-establish the connection between the Brother machine and the computer:
Verify that the Brother machine is connected with a USB cable and is not on a network.
Verify the power cord and USB cable are securely connected.
If the USB cable is loose on either end, disconnect and reconnect the
cable securely. Test the machine by trying to print. If the machine
does not print, go to STEP3.
Cycle the power of the Brother machine by unplugging the power
cord from power outlet, wait approximately one minute and plug back
in. Once the Brother machine displays the date and time after plugging
it back in, test the machine by trying to print. If the machine does
not print, to Step 4.
Reboot the computer connect to the Brother machine and then try to print again.
There are a number of possible reasons after checking what you have so far. Have you checked that the video card has not been disturbed inside the computer?.
Try starting your computer in safe mode, see link below. Just in case you have a driver problem.
I lost my network fax and scanning when I upgraded to Win 7 as Brother had no support for Win7 and this printer. Very disappointing.
However, I recently downloaded the MFC-8370DN install package from the Brother website and installed it on my Win7 64 bit Asus laptop. The installer couldn't find my MFC8820DN, but I manually entered the IP address (192.168.0.100 in my case). The install completed cleanly, after a reboot I can now start Brother Control Centre 3 and scan and fax from my 8820DN over the network. All good, no need to buy a new printer just yet...
Very strange that your settings were changed by installing Antivirus..... BUT Norton will have FREE support of install problems, give them a call and they can straighten you out. Or uninstall and try again.
Sleep Mode problems are ofter caused by a corrupted display adapter driver - try this:
1. Restart computer whilst constantly tapping the F8 key to get to the screen where you can select Windows Safe Mode.
2. Select Safe Mode without Networking - the computer will appear to stall for a short while but then it will enter Safe Mode and take you to a basic desktop.
3. click START then RIGHT CLICK on My Computer and click on Properties.
4. This opens the System Properties box - select Hardware then Device Manager
5. When Device Manager box opens double click on Display Adapters then double click on the display adapter itself.
6. This will bring up the individual display adapter box - click on 'Driver' at the top of the box.
7. Here you will see a number of options to check out your display driver but if you do check, Windows will probably tell you the driver is OK but it is LYING!!!
8. Trust me here...you need to click on the option to uninstall the driver. 9. The display adapter driver will then be deleted. 10. Click the usual options to get back to your basic desktop then START/TURN OFF Computer and choose RESTART. 11. When the computer restarts in normal mode the corrupted driver will not now force it into Sleep Mode - but because the custom display adapter driver is no longer present, Windows will use its basic driver to allow your desktop to open. 12. Once your computer is up and running Windows does a hardware scan and it will Identify your display adapter as NEW HARDWARE. 13. Windows stores a copy of all the drivers it needs to run the computer's installed hardware in its System 32 folder so it goes there, finds the appropriate display driver and installs it.
...JOB DONE...Now can I tell you this will definitely solve your sleep mode problem? No of course not - but it worked for me on my office HP desktop and when another machine in the office displayed the same symptoms it worked again. By the way, deleting the drive is not a risky thing to do because (a) Windows always saves a copy of the drivers on a computer in System 32 and (b) your computer isn't working anyway!
In short, many people have firewire issues such as missing motherboard drivers, or dead firewire ports.
You have to show it working on some machine before you know to try to fix your machine.
Did you try Movie Maker?