My q turned off when i had full battery and wont turn on unless it is plugged into the charger. when i get it turned on the screen is back and the message motorola flash mode bootloader version: boot_c_03.05.00r_mpap
usb cable connected comes up what can i do
Have you tried a Master Re-set when the phone is off? Hold the center key and the power button for at least a FULL minute to a minute and a half. You will see the provider's splash screen, but hang tough.
This works best with the device on a flat surface rather than holding it.
Y q turned off when i had full battery and wont turn on unless it is
plugged into the charger. when i get it turned on the screen is back
and the message motorola flash mode bootloader version:
usb cable connected comes up what can i do
I downloaded the motorola software updater and connect the phone via usb cable to the computer and updated the software. Once it was finished it restarted the phone and all was good. You lose all your information on the phone but at least you can save the phone with no cost. This solution may not work for everyone and I am sorry if it does not work for you. It however did work for me. Good luck.
Hay... this will help u
Download motorola tool flash and install the software
connect ur phone to pc
this software(motorola tool flash) automatically detect ur phone firmware(eg:R47A_G......) download firmware same from net.next
open write menu add backup file(u downloaded firmware) and then clik write...
automatically run this program
I just unbricked a Moto Q with these instructions. Be sure that every time the USB is found and Active Sync is started on the Desktop, dispatch the "Cannot find email client..." message and minimize Active Sync. It takes 3 boot cycles to reload the software and the longest delay imaginable but it did work.
To sum it up, I've found that the usb cable that comes with the Motorola Q is complete $hit. I've ordered 8 Moto Q's and had this problem with two of them. Each usb cable that came with each Q was crap. Windows didn't recognize the Q correctly with it - ESPECIALLY in bootflash mode.
I don't know why but the usb cable that came with my old Nextel BlackBerry 7510 worked every time like a charm, when the one with the Q wouldn't work.
To get the Moto Q out of flash mode here's EXACTLY what I did.
1. Download and install the Motorola update software for the Motorola Q (available through the Motorola website).
2. Get yourself a blackberry 7510 usb cable from a sprint/nextel store (take the thing back after you're done with it if you aren't entirely convinced that it's superior to the crap cables Motorola is shipping with the Q's - Sprint should let you return hardware (cables) for a full refund; just tell them you bought the wrong one and it doesn't fit your phone (make a phone model up that doesn't take a usb cable).
3. Turn OFF your phone.
4. Launch the Motorola update software (after it's been installed of course).
5. Connect your phone (while it is off) to your computer via the blackberry 7510 usb cable.
6. Click NEXT on the update software until it gets to the point where it is trying to search for your phone (connected device). Immediately turn the phone on once this process has begun.
Your phone may go into the dreaded "Flash mode" screen, but now that it is connected to your computer and the Motorola update software is running it will recognize the connected device (yes, even though windows mobile 5 isn't running) and will re-flash the device.
If at all it says that it cannot find any connected devices, go back to the start of the update software process and leave the phone on from the start as you make it search for connected devices again.
I brought 2 Motorola Q's out of a constant "flash mode" screen this way.
Again, I have absolutely no idea why my blackberry 7510 usb cable works when the Motorola Q usb cable doesn't... they are BOTH usb cables and physically look identical - BUT THE MOTOROLA USB CABLES DO NOT WORK FOR ME, ON ANY OF THE 5 COMPUTERS I'VE ATTACHED THEM TO & ATTEMPTED TO USE THE MOTO Q UPDATE SOFTWARE ON.
If you happen to live in the San Francisco bay area, I'd be happy to meet up with you at a local starbucks or something to guide you through it if you'd like (I'll even bring my blackberry usb cable). These Moto Q's are a pain in the a$$ and if I can help someone avoid the BS I've had to put up with, I'm glad to do it.
My Q is stuck on flash mode. i need some help really fast. my Q wont even cut on. i have read all the postes up here and nothing has seemed to help me i have also downloaded the motorola update but it wont work b/c it says my fone isnt connected WHEN IT IS!!!! this is all coffusing so if some one call email me at email@example.com and tell me please!!! I CAINT LIVE WITH OUT MY PHONE!!!
To the Guest that posted solution #2 using the blackberry usb, or anyone else who thinks they can help. I have the same problem, with the Q being stuck in the bootloader flash screen, and I've also figured out how to reinstall the windows os using RSD Lite, but my phone won't stay powered on long enough for it to complete the process. It seemed like a couple days ago I was able to plug the phone in to charge and it would work, but now I'll leave it on for hours and it will turn off after just a minute or less of trying to do the reboot process. How could I charge it with it stuck in this mode?
ALSO I've tried doing the motorola update software with my Q already and the usb cord I was using allowed my Q to be discovered by the computer, but said that there were no new updates available for the phone, so is it worth my time to go buy the blackberry usb, or will it not help me?
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I can help
you with your Motorola Moto Q flash mode screen problem.
happened is that the firmware / system software of your
phone has become corrupted. When this happens your phone will no longer
finish its boot sequence.
is a very common
situation with many phones: in fact, much of what I do here at Fixya is
explain how people can fix their MP3 players, GPS and phones by
reflashing the firmware.
The good news is that if you take your
phone into your carrier's store, they can reflash the firmware for you right there
(if they have a competent tech handy.)
If you are comfortable
with computers etc, you
can also do it yourself. Your computer will communicate with and fix
your phone, even though it doesn't seem to recognize it right now - I've
seen this many many times.
My only warning for you is that if
you are going to flash your phone yourself, you need to get the correct
firmware from motorola's site for your carrier. I just downloaded the
Verizon firmware as an example - Motorola's website has about ten
different carrier firmwares for their MotoQ phone.
try taking the battery out and while holding the power button in put the battery back in, if you still get nothing on the screen try doing the same , holding the power button down while you insert the charger.
If a tri coloured screen appears you will be able to reflash it, if it doesnt appear, then your battery is dead and it wont charge no matter how much you try, the MDA(or wizard) wont charge the battery, unless windows is running, i would recommend you buy a new battery, they are cheap enough
NOTE!!! If the battery is very low but you can get the multicoloured bootscreen, i would not advise flashing it as you have no idea of how much charge is in the battery, if the battery fails during flashing you wont have a phone anymore
Try taking the batteries out ( fully disconnecting them from the gold contact points) ... then put them back in with the charger already plugged in. It should go to that blue charge screen instead of turning on. LEAVE IT ON THAT CHARGING SCREEN for at least 5-10 mins. Now, Hold down power, screen goes black... then tap power about 2 seconds after screen goes out, and it should start up as normal. If taking the battery out has no effect, I would investigate whether that (the battery... being dead/unchargeable) is the problem. I'm hoping one of the two answers gets ya where you need to go.
OH AND YOU CANNOT USE USB CHARGER TO DO THIS. IT HAS TO HAVE DIRECT FROM-THE-SOCKET POWER TO CHARGE UP THAT FIRST BIT OF COMPLETELY TAPPED CHEMICAL (ELECTRICAL) REACTIONS.
Hey guys had the same, Try this solution before buying a new battery/charging cable (it might not be the problem):
I did these steps after playing around with it for awhile and am at the stage where my phone turns on fully and says "Battery Charging" when plugged into the charger. It is now charging normally again... Finally! (I had the flashing moto logo too when charger plugged in) I believe this problem occurs because the battery is completely drained and is unable to turn on to charge bcuz the phone needs to be on to be charged, happened to me because i left it in a jacket pocket and forgot about it for weeks. Anyways...
1. You need a USB data cable for it, it should have come with the phone, if not than any USB data cable that fits the phone's charging slot should work (charge cable for the ps3 controller will work or maybe a cable from a digital camera with the same end)
2. Connect the phone to your computer via the USB cable and a USB port that works. Make sure it's plugged in and leave it (even if nothing happens and the screen on the phone is still blank). Although the screen is black, the phone is still charging via your computer (it's just too low on battery to produce the light on the display screen to load up your phone).
3. This might take anywhere between 15 and 45 minutes so be patient and leave it plugged in, beats buying a battery of charger with your money for something that can be solved for free.
4. At some point your computer will make the usual processing noises signalling that it is finally recognizing the phone as a usb device and shortly after your ming's screen will turn on stating that the battery is charging. Success! One of two things will happen, if you have previously installed the ming's drivers to your pc it will just recognize the phone. If you are like me and do not have the drivers installed, you may choose to do so via the cd that came with the phone or just not do it at all.
5. If you want to just charge it via the computer then congrats, your job is done, just leave it plugged in and wait until it is fully charged. If you wish to switch to your regular outlet charger please proceed to step 6.
6. At this point drivers installed or not, either safely remove device from the computer or just unplugg it. Now return your phone to your usual outlet charger making sure its connected. When plugged in you'll notice the moto logo appear (no longer flashing). After about 5 seconds that logo will disappear. At this time flip open the phone. The usual turn on sequence will play out and it will now load up with the battery charging screen similar to the screen from when it was plugged into the computer. Congratulations your phone should be back to normal now.
NOTE: This charge will take longer than your normal charging time but that's just for this time since your battery is super low it will be back to normal after that. Also if this did not work for your phone then now is the time to see if the charger/phone/battery is the problem.
So I hope this helps you out and eases your state of panic. I hope I saved you guys some money with this solution and that your mings are up and running again. I know i was pretty content when the problem was fixed. Please reply with any comments, questions or concerns you may have. Enjoy your once again working mings.