Question about Motorola Mobility Moto Q

12 Answers

Motorola flash mode

My q turned off when i had full battery and wont turn on unless it is plugged into the charger. when i get it turned on the screen is back and the message motorola flash mode bootloader version: boot_c_03.05.00r_mpap usb cable connected comes up what can i do

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  • Anonymous Dec 05, 2007

    I have the same exact problem. My phone will not turn on unless I have it connected to the charger and when it is on it just gives me the same error.

  • bubba21 Dec 17, 2007

    my q turned off when i had full battery and wont turn on unless it is plugged into the charger. when i get it turned on the screen is back and the message motorola flash mode bootloader version: boot_c_03.05.00r_mpap
    usb cable connected comes up what can i do

  • chelsie Dec 23, 2007

    when i hold the power button to turn my moto q on, it shows the verizon wireless screen and then goes blank and wont turn on unless it is plugged into the charger

  • tammy13 Dec 25, 2007

    same problem....when turned on screen is black and says usb cable connected or connect usb cable and when i do nothing....please help

  • zeromancer Dec 30, 2007

    i was charging my phone and it just turned off when it hit full and wont even turn on unless it is plugged in. when i plug it in i get the black screen and it says flash mode bootloader

  • shinelle Apr 12, 2008

    The same I am getting Motorola Flash mode Bootloader version message and not even sure if the phone is even charged and how do you turn it on and then it just shuts off.

  • Anonymous Apr 19, 2008

    says hook up usb cable its in flash mode wont' start up

  • Anonymous Apr 25, 2008

    Got the phone less than 24 hrs. Message showed up. Have been on the phone for over an hour, still no solution.

  • zoopreme10 May 01, 2008

    Ive had the phone for about 3 weeks now and i have the same problem. verizon tech support had offered no help? whats the deal?

  • jocie May 20, 2008

    my moto Q is in flash mode bootloader version says charger is connected but it tells me to connect to usb BOOT_C_03.08.00R_MPAP my phone been this way for 24 hrs dont even know if its charging can some one help me.

  • Anonymous May 29, 2008

    the message motorola flash mode bootloader version: boot_c_03.05.00r_mpap
    usb cable connected comes up what do i do too fix this problem?

  • markscool Jun 07, 2008

    it wont do any thing

  • Anonymous Jun 26, 2008

    motorola flash mode bootloader version: boot_c_03.08.00R_MPAP



    the dau before i got the bootload curse i noticed that the phone would not charge with my car charger and would only recharge in the cradle



    Phone is 3 weeks old. lucky me

  • tanyavanasse Jul 23, 2008

    Used my phone tonight with bluetooth and it locked up. Couldn't get it powered down and removed battery. Phone would not upload windows and I now have the black screen if plugged into a charger or computer. I am leaving on vacation tomorrow and have all contacts I'm going to visit on that phone! How can I fix it?

  • DRDAVEALLIED Jul 26, 2008

    MOTOROLA Q SMARTPHONE GOES TO A BLACK SCREEN IN FLASHMODE, BOOTLOADERVERSION: BOOT_C_03.95.00R-MPAP. PHONE WILL NOT TURN ON AND HAS FULL BATTERY POWER.

  • jbull490 Jul 29, 2008

    boot_c_03.05.00r_mpap
    usb cable connected

  • Anonymous Aug 20, 2008

    same problem

  • Erick and sh Aug 21, 2008

    Motorola Flash Mode

    Bootloader Verion:

    BOOT_C_03.05.00R_MPAP





    USB Cable Connected

  • labaron50 Aug 22, 2008

    I plug in the USB port and it says :motorola flash mode.Boot loader version: boot_c_03.08.00r_mpap. what do i do to fix it?

  • jhinks Aug 22, 2008

    I'm having the same problem. I've tried several different USB Cables as suggested, but nothing. I can't even turn my phone on - when i try to do the software update, it 'disconnects' after 15 seconds or so.



    help!

  • themayne Aug 24, 2008

    i just got this phone. its used and i dont know who the carrier is or was. i cant turn it on, and when i plug it in to a wall charger it comes up as fash mode-bootloader version- and at the bottom says to plug in the usb cable. When I plug in the usb cable to the computer, the updater that i installed wont ever reconize the phone is connected to the computer. i tired the master reset and got nothing. Can Anyone Help me out???

  • larajuan Sep 08, 2008

    well i just want to know the code to put a verizon wireless motoq in flash mode and install the sprint firmware

  • Anonymous Sep 15, 2008

    i just bought a new phone. the Q is junk.

  • B-Haus Sep 16, 2008

    my phone is messed up. when i plug it in it doesnt do anything.but when i unplug it the flash mode bootloader thing pops up and dissapears after 15sec.any help would be nice.

  • lizcrisp Oct 05, 2008

    My phone displays Flash mode and will not turn off or on with or without the battery!

  • Anonymous Oct 15, 2008

    i turned my phone off and then it started up an hour later and said flash mode boot all that stuped stuff

  • michael_cumm Oct 22, 2008

    i have the same problem what do i do????????

  • chasjoe3 Nov 05, 2008

    my q turned off when i had full battery and wont turn on unless it is plugged into the charger. when i get it turned on the screen is back and the message motorola flash mode bootloader version: boot_c_03.05.00r_mpap
    usb cable connected comes up what can i do. and i tryied to do your recommended step to fix but the device backlight scren with flash mode message stay on for 15second loading has started then device screen goes black and software installer stop and said reconnect the device. can you help me

  • asiapanda Nov 15, 2008

    I have same problem and no way to solve it Help

  • Anonymous Dec 27, 2008

    does any1 kno how 2 escape the flash mode?

  • junior27 Jan 01, 2009

    nothing i tried on here works....can anyone walk me through the steps please?

  • chasity Jan 06, 2009

    its in the flash mode and won't let me do nothing ):
    can't turn it on or nothing.. and it sucks.


  • chasity Jan 06, 2009

    help.. it's in flash mode.

  • Anonymous Feb 11, 2009

    stupid phone...mine is doing the same thing!

  • Anonymous Feb 24, 2009

    I just took my phone to the Sprit service center, and they said it is not fixable.

  • burnettasia1 May 07, 2009

    i have the same problem as 1blackdude except my Bootloader Version is: BOOT_C_03.88.00R_MPAP

  • Anonymous May 22, 2009

    I have the same problem with my phone nothing is working! :-(



    Motorola Flash Mode
    Bootloader Verion:
    BOOT_C_03.08.00R_MPAP


    USB Cable Connected



    what is that anyway?



×

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Have you tried a Master Re-set when the phone is off? Hold the center key and the power button for at least a FULL minute to a minute and a half. You will see the provider's splash screen, but hang tough.

This works best with the device on a flat surface rather than holding it.

Posted on Aug 05, 2008

  • mykatgizmo Aug 05, 2008

    I want to put my Q in bootloader mode to see if I can get the Motorola update to run. Does anyone know the key combo to make it do this? I thought it was "A" + "Shift" + "Power".

  • abdulaljihad Apr 22, 2011

    my motorola is in flash mode. bootloader version: boot_c_03.08.00r_mpap charger connected please connect the usb cable. what do that mean and how do i get out of it

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Y q turned off when i had full battery and wont turn on unless it is plugged into the charger. when i get it turned on the screen is back and the message motorola flash mode bootloader version: boot_c_03.05.00r_mpap usb cable connected comes up what can i do

Posted on Aug 06, 2009

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My phone is written Motorola flash mode i dont know what to do

Posted on Nov 09, 2008

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Sir i have problem of motorola flash mode in my moto q mobile

Posted on Sep 08, 2009

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I downloaded the motorola software updater and connect the phone via usb cable to the computer and updated the software. Once it was finished it restarted the phone and all was good. You lose all your information on the phone but at least you can save the phone with no cost. This solution may not work for everyone and I am sorry if it does not work for you. It however did work for me. Good luck.

Posted on Jan 06, 2009

  • apryllb0 Sep 27, 2010

    it didnt work fr mee :(

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Hay... this will help u
Download motorola tool flash and install the software
connect ur phone to pc
this software(motorola tool flash) automatically detect ur phone firmware(eg:R47A_G......) download firmware same from net.next
open write menu add backup file(u downloaded firmware) and then clik write...
automatically run this program
further details:www.rajktkl@gmail.com

Posted on Jul 30, 2009

  • sanddune44 Jul 08, 2010

    Is there any way to make my moto q work on reliance? I will be very very thankful to you. sanddune44@gmail.com

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I have a moto q that is in flash mode please help me fix this!!

Posted on Jun 26, 2009

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I just unbricked a Moto Q with these instructions. Be sure that every time the USB is found and Active Sync is started on the Desktop, dispatch the "Cannot find email client..." message and minimize Active Sync. It takes 3 boot cycles to reload the software and the longest delay imaginable but it did work.

Posted on Nov 27, 2009

  • llmslindseyd Oct 25, 2010

    please i need help , my motorala q is doing the same thing . its a black screen that is saying motorola flash mode
    bootloader version: boot_c_03.05.00r_mpap
    charger connected
    please connect usb cable

    but i dont have a usb cable

×

You can get it out of flash mode. READ MY POST.

To sum it up, I've found that the usb cable that comes with the Motorola Q is complete $hit. I've ordered 8 Moto Q's and had this problem with two of them. Each usb cable that came with each Q was crap. Windows didn't recognize the Q correctly with it - ESPECIALLY in bootflash mode.

I don't know why but the usb cable that came with my old Nextel BlackBerry 7510 worked every time like a charm, when the one with the Q wouldn't work.

To get the Moto Q out of flash mode here's EXACTLY what I did.

1. Download and install the Motorola update software for the Motorola Q (available through the Motorola website).

2. Get yourself a blackberry 7510 usb cable from a sprint/nextel store (take the thing back after you're done with it if you aren't entirely convinced that it's superior to the crap cables Motorola is shipping with the Q's - Sprint should let you return hardware (cables) for a full refund; just tell them you bought the wrong one and it doesn't fit your phone (make a phone model up that doesn't take a usb cable).

3. Turn OFF your phone.

4. Launch the Motorola update software (after it's been installed of course).

5. Connect your phone (while it is off) to your computer via the blackberry 7510 usb cable.

6. Click NEXT on the update software until it gets to the point where it is trying to search for your phone (connected device). Immediately turn the phone on once this process has begun.

Your phone may go into the dreaded "Flash mode" screen, but now that it is connected to your computer and the Motorola update software is running it will recognize the connected device (yes, even though windows mobile 5 isn't running) and will re-flash the device.

If at all it says that it cannot find any connected devices, go back to the start of the update software process and leave the phone on from the start as you make it search for connected devices again.

I brought 2 Motorola Q's out of a constant "flash mode" screen this way.

Again, I have absolutely no idea why my blackberry 7510 usb cable works when the Motorola Q usb cable doesn't... they are BOTH usb cables and physically look identical - BUT THE MOTOROLA USB CABLES DO NOT WORK FOR ME, ON ANY OF THE 5 COMPUTERS I'VE ATTACHED THEM TO & ATTEMPTED TO USE THE MOTO Q UPDATE SOFTWARE ON.

If you happen to live in the San Francisco bay area, I'd be happy to meet up with you at a local starbucks or something to guide you through it if you'd like (I'll even bring my blackberry usb cable). These Moto Q's are a pain in the a$$ and if I can help someone avoid the BS I've had to put up with, I'm glad to do it.

Posted on Jan 19, 2008

  • mtntpage Dec 11, 2010

    hi i got 4 motorola q in flash mode i need some help email me at mtntpage@yahoo.com

    thank you

  • twilaminson Mar 11, 2011

    i have a moto q and its a 1g and i need to get it up graded to 3g is that something i can do.

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My Q is stuck on flash mode. i need some help really fast. my Q wont even cut on. i have read all the postes up here and nothing has seemed to help me i have also downloaded the motorola update but it wont work b/c it says my fone isnt connected WHEN IT IS!!!! this is all coffusing so if some one call email me at aliciaw7@live.com and tell me please!!! I CAINT LIVE WITH OUT MY PHONE!!!

Posted on Dec 06, 2009

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None of this works my phone won't turn on so how can i update it...Thanks

Posted on Oct 22, 2008

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To the Guest that posted solution #2 using the blackberry usb, or anyone else who thinks they can help.  I have the same problem, with the Q being stuck in the bootloader flash screen, and I've also figured out how to reinstall the windows os using RSD Lite, but my phone won't stay powered on long enough for it to complete the process. It seemed like a couple days ago I was able to plug the phone in to charge and it would work, but now I'll leave it on for hours and it will turn off after just a minute or less of trying to do the reboot process.  How could I charge it with it stuck in this mode? ALSO  I've tried doing the motorola update software with my Q already and the usb cord I was using  allowed my Q to be discovered by the computer, but said that there were no new updates available for the phone, so is it worth my time to go buy the blackberry usb, or will it not help me?   Thanks

Posted on Nov 11, 2008

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I can help you with your Motorola Moto Q flash mode screen problem.

What has happened is that the firmware / system software of your phone has become corrupted. When this happens your phone will no longer finish its boot sequence.

This is a very common situation with many phones: in fact, much of what I do here at Fixya is explain how people can fix their MP3 players, GPS and phones by reflashing the firmware.

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My only warning for you is that if you are going to flash your phone yourself, you need to get the correct firmware from motorola's site for your carrier. I just downloaded the Verizon firmware as an example - Motorola's website has about ten different carrier firmwares for their MotoQ phone.

I hope that helps.
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Easy step by step solution!

Hey guys had the same, Try this solution before buying a new battery/charging cable (it might not be the problem):

I did these steps after playing around with it for awhile and am at the stage where my phone turns on fully and says "Battery Charging" when plugged into the charger. It is now charging normally again... Finally! (I had the flashing moto logo too when charger plugged in) I believe this problem occurs because the battery is completely drained and is unable to turn on to charge bcuz the phone needs to be on to be charged, happened to me because i left it in a jacket pocket and forgot about it for weeks. Anyways...

1. You need a USB data cable for it, it should have come with the phone, if not than any USB data cable that fits the phone's charging slot should work (charge cable for the ps3 controller will work or maybe a cable from a digital camera with the same end)

2. Connect the phone to your computer via the USB cable and a USB port that works. Make sure it's plugged in and leave it (even if nothing happens and the screen on the phone is still blank). Although the screen is black, the phone is still charging via your computer (it's just too low on battery to produce the light on the display screen to load up your phone).

3. This might take anywhere between 15 and 45 minutes so be patient and leave it plugged in, beats buying a battery of charger with your money for something that can be solved for free.

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5. If you want to just charge it via the computer then congrats, your job is done, just leave it plugged in and wait until it is fully charged. If you wish to switch to your regular outlet charger please proceed to step 6.

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boot_c_03.08.00r_mpap Paul Sager from FixYa has posted a solution for this problem previousley (as below). I have tried the Motorola and Verizon sites (tried the store as well) and the software is not available to flash the phone. Do you know of a site that would still have it available? Or can this question be sent to Paul to further comment on it? All I want to do is recover the phone numbers, notes and calandar from the phone via Activesync or Windows. Paul Sager 2335 Solutions July 14, 2010 I can help you with your Motorola Moto Q. What has happened is that the firmware of your phone has become corrupted. When this happens your phone will no longer finish its boot sequence. This is a very common situation with many phones: in fact, much of what I do here at Fixya is explain how people can fix their MP3 players, GPS and phones by reflashing the firmware. The good news is that if you take your phone into your carrier's store, they can reflash it for you right there (if they have a competent tech handy.) If you are comfortable with computers etc, you can also do it yourself. Your computer will communicate with and fix your phone, even though it doesn't seem to recognize it right now - I've seen this many many times. My only warning for you is that if you are going to flash your phone yourself, you need to get the correct firmware from motorola's site for your carrier. I just downloaded the Verizon firmware as an example - Motorola's website has about ten different carrier firmwares for their MotoQ phone. I hope that helps.

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