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Normally most email issues can be resolved by some basic checks to make sure that the settings are correct. In summary we just need to double check a few settings which are very easy to do & can be summarized as:
1. Check Nameservers
2. Check Billing is up to date
3. Check Password for email address
4. Check Email Account Quota
5. Check if disk usage is exceeded
6. Check Configuration
7. Try Server-Name in place of domain name
These steps are detailed below - please take care to go through them in order, they should only take a couple of minutes:
1. Check Nameservers - Check that your domain name is pointing to the correct name servers where your email is hosted.
- if you check your welcome email from when you signed up to your hosting service you will find the correct settings. If you do not have the settings then please ask our 24 hour support team & they will confirm for you.
2. Check Billing is Up to Date - If your Nameservers are correct, please double check that your hosting is paid up to date by logging into your Billing Area
3. Check Password for Email Address - Check that you have the correct user name and password for your email account. The username should be of the format" email_ID@yourdomain.com", and password is case sensitive. The quickest way to check this is to login to your Webmail. You can do this by going to http://www.ENTERYOURDOMAINHERE.com/webmail
(Please replace ENTERYOURDOMAINHERE with your domain name).
You are then prompted to enter the email address & the password. If you are able to login to webmail then this means that the password is valid for that email address so we can proceed to the next step.
3. A. Reset Email Password if Necessary - If your password is not accepted then this just means that you need to login to your Web Hosting Control Panel & reset the password for your email address. To do this, all you need to do is to login to your web hosting control panel & select the "Email Accounts" icon & then select the option to change your password. The following link shows you exactly how to log in to your Web Hosting Control Panel.
4. Check Email Account Quota - Next we need to check if your email quota is full because if this is happening then that will stop new emails from being accepted on the server. To do this, login to your web hosting control panel (see point 3 A above) & select the "Email Accounts" icon & then go down to the list of email addresses & you can see a summary of email accounts & the quota for each. If your email account is full then you just need to either delete some emails via webmail (see point 3 above) or you can simply increase the disk space quota for your email address by selecting "Change Quota" (we do not recommend setting to unlimited if possible).
5. Check if disk usage is exceeded - If your email client doesn't let you connect to the server and throws at you a 'login failed/incorrect password' error, you are likely to have exceeded your disk usage. It's not the quota of any specific email account that has gone over the limit, but the disk usage of your entire hosting account. You should regularly keep an eye on your disk usage to ensure it always stays within the limit. Steps on how to find the disk usage.
You can confirm if your disk usage has been exceeded by simply trying to login to your cPanel. If it is over-quota, cPanel wouldn't let you in. You could then contact support who will look into it for you. Once you have verified that your nameservers, billing, password & quota details are correct we can now run through some trouble shooting to find out where the issue is.
6. Check Configuration - For your email software to be able to send & receive emails then the configuration settings need to be set as shown below. You can find these settings in your email´s software. For example, in Microsoft Outlook or Windows Live Mail you just need to select Tools/Accounts & then in the Servers tab please ensure that your settings are:
> E-mail Address: Your complete email address (see point 3 above)
> Password: Your email password (see point 3 above)
> My Incoming Server is a: POP3
> Incoming mail server (POP3): mail.domain (eg: if your domain is abc123.com your settings would be mail.abc123.com)
> Outgoing mail server (SMTP): mail.domain (eg: if your domain is abc123.com your settings would be mail.abc123.com)
> Remember password: Select Yes by ticking the box to confirm
> Server requires Authentication: Select Yes by ticking the box to confirm
Then select the Advanced options and check the following:
Outbound SMTP Port: 25 or 26 [Some ISPs block port 25 traffic to reduce spamming. If you are unable to send out mails through port 25, try port 26. ]
Inbound POP3 Port: 110
Do not select the option to leave a copy on the server as this will eventually fill up your web space if you select this option.
7. Try Server-Name in place of domain name - Still not working? OK, it could be that your ISP does not recognize the mail server settings so we will try replacing these one at a time with the main server-name of the server.
To do this please follow these steps:
A. Get your server-name from the product welcome mail.
B. Go back to point 6 above & first replace the incoming mail server (POP3) with the nameserver (i.e. using the example in the above article, we would replace mail.abc123.com with node005.hostingseries.net). Try again.
C. If it still does not work change the incoming mail server (POP3) back to its original setting (eg: mail.abc123.com) & then change the Outgoing mail server (SMTP) to the server name (i.e. using the above example we would replace mail.abc123.com with node005.hostingseries.net) & try again.
D. If it still does not work, please change both Incoming & Outgoing to the server-name (i.e. using the above example
we would replace mail.abc123.com twice with node005.hostingseries.net)
If you still are unable to configure your email, please contact our support team (use the 24 hour live chat service - top right hand side of our website) and they will be able to identify the issue for you.
When you forgot your account name from a Gmail, hotmail or Yahoo account you never can login to you account. When you have a mail account from your phone or internet provider, with a POP3 and STMP server and you even don't know the server names, you can't login.
When you have the correct account name and password, just goto the login site from the mail provider in the browser. Fill in account name and password and click login. That should do the trick.
For the POP3 and STMP server mail, you first should setup the server settings for both POP3 and STMP in a mail program like Outlook or Mozilla Thunderbird
i am not sure what king of network you may have.. if you have DSL make sure that you have a DSL filter on the phone jacks, next make sure that the router or DSL is seeing green lights called DSL / Power / Ethernet is more likely standing light, next you will see green light flashing / that called Internet.
and rule number one make sure that your user name and password is right. make sure that there no space or some thing that should not be in the password or user name.. if you need more help i am glade to help you more out
when i use multiviewer and set up mail, it tests ok but will not send an email.
i think it has limitations, the first email i setup had secure login required, and that didn't work, so setup another that wasn't a secure login server. and that tested fine.
Incoming settings: POP Account Information: Name: The name you want in the header when you send mail Address: Your full email address-e.g., My.Address@verizon.net Description: anything you want (This will be the name in the list of mail accounts)
Incoming Mail Server: Host Name: incoming.verizon.net User Name: the first part of your email address-e.g., My.Address Password: Your password to Verizon netmail or your desktop mail client
Advanced: Incoming Settings Use SSL: Off Authentication: Password Delete from Server: your preference Server Port:110