Question about Philips GoGear SA6185/37 Digital Media Player

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Media converter not detecting GoGear

When i launch ArcSoft Media Converter for Philips, it opens a popup telling me to connect a philips device - even though my Philips GoGear is connected to the PC.  I've verified that my GoGear firmware is up-to-date. I've tried reconnecting the device but still no result.  Any help would be greatly appreciated. 

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  • alreager May 08, 2009

    I, too, have the same problem. But mine is even broader in that my computer no longer recognizes my gogear at all. I get a funny connection sound and my gogear immediately goes to "okay to disconnect." This problem started immediately after renewing my Norton 360 program with help on-line from Norton. I'm wondering if it's the Norton anti-virus program causing the problem, because I'm also not able to hook up my mobile device and get a connection to sync music as well.

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I finally figured out my problem. The program, Bonjour, had been removed from my computer. I reinstalled it at Apple downloads and my player is working just fine again. Here's the link, hope it helps you.

http://www.apple.com/downloads/macosx/apple/windows/bonjourforwindows.html

Posted on May 09, 2009

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1 Answer

Philips media converter wont work it says my device is not connected and conversion wont start at all


For some reason, if you have Adobe's CMM installed on your computer, the Media Converter for Philips is unable to start up and will error out every time. You have to uninstall Adobe's CMM (any version), once you do that, the Media Converter for Philips by ArcSoft will work as it should. I found this conflict when I viewed the error in Windows Event Viewer where it listed that the conflict was being caused by the Adobe CMM.dll, I uninstalled Adobe's CMM from my system and the media converter works fine now.

Feb 05, 2011 | Philips GoGear ViBE Digital Media Player

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Not able to play video in philips gogear pls suggets


Hello,

Media players need the matching video format: for GoGear Vibe it is SMV.
To convert video from AVI to SigmaTel Motion Video, use the Media Converter Software from the manufacturer. For the videos you'd like to convert, be sure to update video codecs in Windows Media Player 10 or higher.

Vibe players have different display sizes, so you'll need the matching Converter for your player.
When you have the United States version SA5285/37 next site gives all support, including the Arcsoft video converter:
http://www.p4c.philips.com/cgi-bin/dcbint/cpindex.pl?ctn=SA5285/37&slg=en&scy=US
note
There's and update for the Arcsoft converter, for downloading directly YouTube films:
click on EXTRAS at the top right hand corner of the Arcsoft main screen.
At the pull down menu click UPDATE AND PATCHES, Arcsoft will check
and let user download and install the updated Stream Ripper feature
( streaming videos need flv video codec )

Jul 04, 2010 | Philips GoGear SA5285/37 Digital Media...

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I downloaded the philips media converter but it does not recognize my gogear vibe.it says to connect a philips device to the system which i did.my device is SA1VBEO4K/17


I had the same problem. I finally discovered what to do, as nobody seemed to know what to do, even Philips. Here is what I did to get the program going, even though it didn't see the connected GoGear Vibe (which Songbird did see as connected.)
1) Find where your Media Converter is installed. Mine was located at C:\Program Files (x86)\ArcSoft\Media Converter for Philips2) Locate the file named "MediaConverter.SET", which is in the folder mentioned in step 1.3) Use a text editing program, like notepad, to open the file you found in step 2.4) Within the file, locate the line that says "ProfileNeedActivation=1". In my file, it was on the 31st line.5) Change the line from "ProfileNeedActivation=1" to "ProfileNeedActivation=0" That is, change the number 1 to the number 0 (zero, no the letter O)6) Save the file.7) Run the program & enjoy.
A couple of notes: You may not be able to save the file once you're done editing. On my system, there were permission issues preventing me from saving the file directly. When I tried to save, notepad informed me that I couldn't save in the folder, and offered to allow me to save to my Documents folder. I did that, then copied the file from my Documents folder into the correct folder, as found in step 1. When copying, I chose to copy and replace the file. When I did so, the system required Administrative rights, which I allowed. That worked.Another point to pay attention to, if you use notepad to do the editing... When you go to save the file, it will default to saving as a .txt file. That is, it will take your file named "MediaConverter.SET" and try to save it as "MediaConverter.SET.txt". Make sure you either rename the file properly when you're done, or select the file type of *.* (as opposed to *.txt) when you save.
Ok, hope that helps save someone else the frusteration.

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1 Answer

Which video format support in philips go gear player


Use latest "Media Converter for Philips" software (ex:sa6025_02_mcs_nld.zip) for video format conversion. It will ask you to insert the device (Philips GoGear) before launching the software and will convert based on the device supporting format. Enjoy.

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1 Answer

I have the philips gogear digital audio/video player(sa6185).how do i move video to the player using the supplied arcsoft media converter?i have followed the instructions but when i try to open files to...


The Arcsoft Media Converter only recognizes a limited set of file types. I would download a program called Riva FLV Encoder, and convert the files that the Arcsoft does not recognize to AVI format (the product documentation for Riva says that it converts files to FLV format, but it is quite capable of doing the opposite). Once the video files are converted to AVI format, the Arcsoft Media Converter will recognize them.

-Tha Mp3 Doctor

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Please help with my Philips GoGear sa3245/37. i have no idea how to put pics or video on it


You have to use the program called Philips (Arcsoft) Media Converter. I would even get the updated version from Philips website.

-Tha Mp3 Doctor

Jan 16, 2009 | Philips GoGear SA3245/37 Digital Media...

3 Answers

How To Add Videos to my gogear mp3 player


Go to www.usasupport.philips.com - download the latest version of the Philips (Arcsoft) Media Converter

Jan 14, 2009 | Philips GOGEAR SA6045 MP3 Player

2 Answers

Why do i have to pay for support when i bought the product


Sounds like Philips reached an agreement with Arcsoft. Since the video conversion software is Arcsoft's, Philips does not support it. The last time I remember, Arcsoft charged for most tech support. Welcome to corporate America.

Download the upgraded version of the Philips (Arcsoft) Media Converter from www.usasupport.philips.com. If the upgraded version still does not recognize certain file types, download a free program called Riva FLV Encoder - it is supposed to be a program that converts video formats to FLV format, but it has the neat feature of being able to do the opposite. Any video file that the Philips does not recognize can be converted to AVI format using Riva. Make sure the audio feature is enabled in Riva or you will get picture and no sound. Once it is converted to an AVI, the Philips Media Converter will see it, and you can either convert the file to a folder, or you can transfer it directly to the GoGear. Note: the Philips Media Converter will not properly convert video files that are longer than 15 minutes long - in order to transfer an entire movie, you will have to use video editing software to break the long file into 15-minute chunks. You will then have to convert the chunks using the Philips Media Converter.

-Tha Mp3 Doctor

Jan 10, 2009 | Philips GOGEAR SA6045 MP3 Player

1 Answer

Non-Supported format detected


Some videos, like music videos, have a copyright protection system on them that will not allow them to play even if you use the converter. You can also go to Philips' website and get the upgrade for your Media Converter - worth a whirl.

-Tha Mp3 Doctor

Nov 18, 2008 | Philips SA5125/37 MP3 Player

1 Answer

I dont know how to put a movie/video onto my philips go gear 4GB


Use the Arcsoft Media converter that came with the installation CD - also available at www.usasupport.philips.com

Click Add Files

Find the folder with the video files in it

If you don't see the file that you are looking for, it is in FLV or some other format that the converter doesn't recognize - in this case only, download an FLV to AVI converter (or whatever the case may be) and convert them to AVI format. THEN, run them through the Philips/Arcsoft Media Converter

You can save the converted files to a folder, or load them directly to the GoGear - by selecting "add to device"

Boo-yah!

-Tha Mp3 Doctor

Jul 08, 2008 | Philips Audio Players & Recorders

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