Question about Kenmore 3.8 cu. ft. HE3t Front Load Washer

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F DL Error Code

We were intermittently getting an F11 code, now the washer won't start and we get F then DL codes. Any suggestions?

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  • Anonymous Dec 31, 2007

    exact same thing...Had F11 errors for last two days, so we cleaned out drain, which was bad, as suggested on another board...seemed great, worked the best it had in a long time, tried to wash the towels from sopping up above mentioned drain, and immediatly get dl/F! Getting pretty darn this washer, but seems to be WAY too many people having exact same issues. I would not expect this with spending this much money, but I guess I should not complain, as it had worked perfectly for almost 4 years...I see there are lots of people who have only had them a few months..

  • Toddk Feb 07, 2008

    This machine is a lemon. Ours is almost 3 years old. Lots of shaking in the first year, now no longer words due to F-11 and F-DL. 3 minimally competent Sears repairmen during the one-year warrantee achieved temporary improvement and added a plywood base (on our concrete slab - Seems it has a "walking" problem which throws the machine off level...which, by the way, is not what the manual means by "level surface...less than 1" slope).

    We have the pedestal, which is a nice feature, but which accentuates the shaking. Sears recently allowed me a free tech consult, which was nice of them. He did not disagree that the machine is a lemon; said pedestal not a good choice. He also did not speak highly of the "Dynamic Balance" routine, explaining that it was not a fail-safe or even a usually effective way to ensure balanced loads.

    Sears suggests purchasing an extended warrantee, good for a year, at the low cost of $300. If necessary repairs will exceed $500, Sears simply hands you a $500 voucher toward a new machine. Not a bad deal for Sears, since they stand to lose nothing. Sears really goes out on a limb for this machine. Incidentally, the tech who just looked at my machine gave me a $580 estimate to replace the CCU and the door lock.

    I frankly am somewhat sympathetic with Sears. I think Whirlpool gave them a raw deal on this machine. It is inadequately designed. For $1200 a washer should have vibration sensors. The new ones still don't; rather, they have a switch on the side that shuts the machine off if the drum hits it. That's pretty darned clever, Whirlpool!!

    I purchased a $600 Frigidaire front loader in 2001, which has never had so much as a sneeze. No vibrations. No repairmen. No brainer: don't buy a Whirlpool again.

  • Anonymous Mar 12, 2009

    i keep getting the dl code and my washer will not start. I have been having this problem off and on for 6 months. how can i fix it?

  • Anonymous Mar 18, 2014

    I can't wash a load without it stopping in the middle of my cycle and giving me a dl and f11 error code



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If you were already experiencing the F11 error code and now experiencing the Fdl error, this more than likely is a failure of the Main Control Board. F11 is a serial communications error associated with the Main Control Board, while the Fdl error is either a failed Main Control Board and/or door latch. You can replace the door latch first to see if the error goes away, but I would almost bet you have a control board problem since you were already experiencing an intermittent error code associated to it. Let me know if you have any further questions.

Posted on Sep 16, 2007

  • 1 more comment 
  • Jeff Rockwell
    Jeff Rockwell Oct 16, 2007

    Could you please post back comments as to why the advice given was not
    helpful?  Instead of leaving arbitrary ratings with no comments, why
    not let someone attempt to help you further by providing better
    guidance.  What have you done to fix the problem?  Is the appliance now
    working?  Do you still need assistance?  I've worked on this particular model washer, and have experienced this very same problem.  In each case, it has been either the door latch not functioning, the main control board failure, or BOTH.  As I asked before in my solution comments, if you have questions please let me know.

  • heydee
    heydee Jan 23, 2014

    I appreciate all the help. I'm having the problem(s) mentioned above. This gives me a place to start. Your explanations are very clear.

  • heydee
    heydee Jan 23, 2014

    I appreciate all the help. I'm having the problem(s) mentioned above. This gives me a place to start. Your explanations are very clear. T



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  • Jan 30, 2016 | Dryers

    4 Answers

    F11 code flashing-washer stops


    try to unplug it end then check the control timer if it is broken !!!!

    or open it if you know and fix it may be the spring that pull back the pause botton
    might be broken go check it?

    Sep 19, 2008 | Kenmore Elite 45986 Front Load Washer

    1 Answer

    What might be causing the intermittent F-11 codes on a Kenmore Smartwash front loading washer?

    f11 error is communication error.most likely bad solder joints in ccu or mcu.

    May 08, 2017 | Kenmore Washing Machines

    2 Answers

    We have a Kenmore Elite Quiet Pak 4 Washer that we have had for 5 years. It has been flashing F11 and DL back and forth for months. We had a tech come out (not sure he knew what he was talking about) and...

    The symptoms are pretty specific for the F11 code on the Whirlpool Duet front loaders and clones (Kenmore Elite and KitchenAid):

    If the washer starts to fill but the drum NEVER moves, your MCU is bad

    If the washer runs through most of a cycle and then gives the F11 before (or during) a rinse or spin cycle, then you have the CCU relay problem.

    If you are interested in having me repair your CCU for you, I offer that service on eBay (website coming soon). My username there is "jhagner"


    Aug 19, 2011 | Kenmore Front Load Washer

    2 Answers

    I keeg getting the dreaded F11 anf DL code!

    The following list of codes indicates an electronics communication problem with the washer:

    Duet HT® washer - F01, F03, F06, F11, F23, F24, F27, F28, F29, F30, F31, F32, F35, F42, F61, F62, F63, F64, F65, F70, F71, and F99
    Duet® washer - F05, F07, F09, F10, F11, F13, F14, F15, F21, F22, and FdU
    Duet SportTM washer - F01, F11, F23, F24, F27, F28, F29, F30, F31, and F33
    To remove the error display, press Pause/Cancel twice.
    If Pause/Cancel does not work:
    1. Unplug washer or disconnect power for one minute.
    2. Plug in washer or reconnect power.
    3. Re-select the cycle and press Start.
    NOTE: If the error remains on the display, then call for service.

    Take care

    Jun 22, 2010 | Whirlpool GHW9400 Front Load Washer

    1 Answer

    F11 and/or dl code on a whirlpool duet front load washer

    F11 is:
    Serial Communication Error
    Communication between the Central Control Unit (CCU) and the Motor Control Unit (MCU) cannot be sent correctly.
    Check for:
    Check Wire Harness connectors to the MCU, the motor, and Central Control Unit (CCU)
    Check the Drive system for any worn or failed components
    Check MCU
    Check CCU
    Check Motor
    Check Wire Harness

    Check the above link for a detailed article about the f11 error code.

    Apr 01, 2010 | Whirlpool Duet GHW9150P Front Load Washer

    1 Answer

    Kenmore Oasis has error code dl

    The dL error code is a door lock error. The control board will attempt 6 times to lock the door before displaying the F dL error code. This is an indication that either the door lock is malfunctioning or the control board is not responding to the door locking circuit. Be sure the door is securely closed before attempting to start the washer. Open the door & check for clothing or something that may be stuck in the door boot area. If the door is securely closed & you still have the error code I would recommend having the door lock assembly replaced.

    Good Luck and Please rate

    Jan 11, 2009 | Kenmore Oasis HE 27082 Top Load Washer

    3 Answers

    I have a Kenmore Elite Quiet Pak 4 front load washer. I keep getting the DL and F11 error. The door is locked and won't open and the cycle will not continue. I can hear a small clicking noise in the...

    f11 eror is a serial coommunication error check the harness wirinbg tio the motor and cpu unit
    check the drive system for worn part
    check mcu motor the dl error fial code is for door lock error it will try to lock 6 times before error code is displayed that is the issue see repair for help hope that helps

    Dec 01, 2008 | Kenmore Elite 45986 Front Load Washer

    1 Answer

    How do i find what an error code means?

    if that is a whirpool or kenmore remove bottom panel look for tech sheet in plactic bag codes are in it

    Sep 02, 2008 | Washing Machines

    2 Answers


    We've had this problem for about a yr when i finally firgured out how to correct it.
    the problem is that the circuit board is attached to the washer, when it starts to shake it causes the connections to loosen and theats the fault code you get.
    How I fixed this was to suspend the circuit from a bungie strap this will allow the washer to shake all it wants and the circuit board is stable, connections stay tight andwasher works fine, after 6 months not one error code at all

    Aug 24, 2008 | Kenmore Elite 45986 Front Load Washer

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