Question about HP Laserjet M2727nf Multifunction Printer

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Cannot scan displays "scanner error cannot connect"

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This could be one of two things,
While scanning from the pc the driver is not set up properly and you should uninstall and reinstall the software.

If trying to scan from the device, you have to set up the scan destinations to do so:
1. download additional product software from the install cd
2. go to the scan utility
3. set up
4. you should see 4 options
5. create a destination
6. update your printer

you should now be able to use the scan to button from the printer

Al
Eliteprintersolutions@gmail.com

Posted on Jul 14, 2010

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Hi if you are are able to print fine from the computer than i m sure that printer is successfully connected to the PC and there is no issue with netwrok with connectivity.
In this case you need to upgrade the Firmware of the printer.
Use the link mentioned below and download the firmware and than run there will be prompt for you to select the printer from the dropdown list select the printer and click on send firmware and after completion of firmware upgrade restart the printer and you should be able to scan successfully.

Use the Link:

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=18972&prodSeriesId=3377075&prodNameId=3377079&swEnvOID=2093&swLang=8&mode=2&taskId=135&swItem=ma-55531-6

Posted on Jul 02, 2009

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Please remember to rate you answers.

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