Question about SanDisk Sansa e250 MP3 Player

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Obtaining device certificate

When attempting to synch my sansa with rhapsody 4 I continually get the error of: A problem has occured obtaining device certificate." I have followed all the steps I could find in order to fix this problem, but have not been successful.

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It may be that you have to update your DRM component licenses on your PC. http://home.real.com/product/help/chandler/en/TS_error_Authorize,_License,_DRM_Rights.htm or, your Helix components may be damaged, or corrupt. http://reclisten.custhelp.com/cgi-bin/reclisten.cfg/php/enduser/std_adp.php?p_faqid=6203 If either of those dont work. You should format the player to delete everything and re-transfer them to your device. If that doesnt resolve it, you might have to contact Rhapsody. Rhapsody Technical Support 866-597-5507 Best of Luck.

Posted on Sep 16, 2007

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1 Answer

Trying to synch my SanDisk MP3 player to Rhapsody


This player is a little goofy. The normal method to synchronize is through Windows Media Player. But if you go for the Rhapsody subscription, you have to also sync the device through Rhapsody.

-Tha Mp3 Doctor

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the songs on the player have expired licenses - you have to renew your music service sub and try reloading them

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delete all songs and reload them - tedious but necessary


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Umm..try to format the device sing the device itself or windows media player...if that doesnt work..You can try to reset the device by pressing the power button for about 15 to 20 seconds..if that doesnt work I would recommend you to go to the sandisk site to update the firmware on your device or you can contact sandisk to they can help you with updating the firmware on your device..Please follow the link below to get the firmware
http://www.sandisk.com/Retail/Default.aspx?CatID=1376

The number for sandisk is 1-866-726-3475
Please rate accordingly
Thank you
Computerrep

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The certificate must be obtained by syncing the device to the music service from which you obtained the songs.

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