Question about HP OfficeJet 7410 All-In-One InkJet Printer

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Printer not printing

I have a 7410 HP all in 1 Ink Jet. Never had any serious problems. 2 years old. When I attempt to print I get a message saying Ink Toner low. I have put new printer cartridges, black and color in and are new. problem began just printing a very dull, almost unreadable red color ink. Any help would be appreciated

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Re: printer not printing

I had the same problem.  HP had to replace the printer.

Posted on Oct 21, 2007

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Re: printer not printing

If you purchased generic replacement cartridges,you may have gotton bad cartridge(this happens alot),if not you're print head may be clogged,if that's the case you will need to bring it to a repair shop to be cleaned,very messy you would not want to try to clean

Posted on Sep 16, 2007

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Printer Photosmart 8450. Using HP black cartridge. Received message saying the printer did not recognize the cartridge because it was not HP. Removed it and tried several times to print. Gave up and...

Regarding your HP94 black ink cartridge error problem and inability to print to your HP PS 8450 printer, this type of problem is probably an internal micro-electronic failure inside the HP94 ink cartridge.

To determine which cartridge is causing the issue and/or to confirm an electrical problem with one of the ink cartridges (or possibly both), perform both the Internal Self-Test page along with the Pen Electrical tests (diagnostics) to evaluate the electrical condition of both ink cartridges....

Please first verify the age of the ink cartridge(s)....look at imprinted date on front (or back) of ink cartridge. If this 'warranty expiration date' has expired, then potential cartridge failures can occur due to internal corrosion, etc.

A. Ensure BOTH carriage/flex cables and BOTH ink cartridge contacts are thoroughly clean before proceeding:

B. Print Self-Test Page:
1. Press CANCEL and SAVE simultaneously (SAVE is the left-most button before POWER on/off.)
2. Using left/right arrow keys, navigate to 'pen electrical test'.
3. Select Enter to print test - evaluate nozzle test pattern.

-- If the printer prints the self test page then this demonstrates the printer is generally functional and that the problem is likely with one of the ink cartridges. Please note this is a 'forced' service test...the printer will attempt to print the test page whether the cartridges are good or bad. If the Self-Test page can be successfully printed but regular/normal printing cannot, then one of the ink cartridges is likely internally damaged. Remove and replace suspect cartridge to confirm.

C. Perform Cartridge Diagnostics tests using either C.1 or C.2 procedure below (varies by printer model):

C.1. Tap 41/43 Diagnostics Test:
1. To enter the Manufacturing Tests menu, press the 3 small, round buttons on the front panel simultaneously for >5secs: 'OK', 'CANCEL', & 'SELECT PHOTOS' (or 'Print Photos')
2. Using left/right arrow keys, navigate to Special Reports (or System Menu). Select Enter.
3. Navigate to 'print-mech button tap' menu.
4. Select Ok ('code = 0' will be displayed); click and hold Right Arrow until 'code = 41' (or attempt 'code = 43' if nothing prints using '41') is displayed.
5. Select Ok. Within one minute the Tap 41 (or 43) diagnostic test pattern should be initiated and print. Refer to video to help evaluate test pattern. Refer to 2nd video for guidance on how to read the diagnostic test pattern:

NOTE 1: A good HP 93/95/97/99 color cartridge should display 600 good nozzles, while a good HP 92/94/96/98 black ink cartridge should show 672 good nozzles. If the results yield anything different then the ink cartridge is likely damaged and will need to be replaced. For reference only, refer to the following HP Deskjet video which shows how to read the HP 93-97 ink cartridge diagnostic test print: (see 2nd video)

C.2. Pen Electrical / Error Bypass Procedure:
1. To enter the Manufacturing Tests menu, press the 3 small, round buttons on the front panel simultaneously for >5secs: 'OK', 'CANCEL', & 'SELECT PHOTOS' (or 'Print Photos')
2. Using left/right arrow keys, navigate to Reports Menu (or System Menu). Select 'pen electrical test'.
3. Select Level 1, 2, or 3. Enter to print test - evaluate nozzle electrical test print.

NOTE 2: Pen recovery level 1, 2 or 3 clears cartridge errors, unblocking the printer to permit you to print the TEST PAGE with the normal MENU / TOOLS /PRINT TEST PAGE choice to aid in printer evaluation.

NOTE 3: Cartridge Error Bypass Message (Emergency Printing only): The Pen Recovery Level 1 clears cartridge errors and permits you to print the TEST PAGE with the normal MENU / TOOLS / PRINT TEST PAGE choice.

For additional information on North American ink refill services at a major retailer near you (should you wish to save ~50% on ink costs), general printing problem resolutions or advanced HP printer diagnosis procedures (error bypass/printer reset methods, etc.), please visit Inkjet411:

Aug 03, 2013 | HP Photosmart 8450 InkJet Printer

1 Answer

My HP Office Jet printer is about 10 years old. Just recently it has been printing only in shades of red. No other color except black works good? I have changed the cartridge twice and same thing, so...

Hello and Welcome to FixYa!
Sir if your printer just prints red shades then it Most likely this is a print head issue. The print head is what the cartridges sit in inside of the printer. To attempt to resolve it, do the following:
(1) Open the printer and wait for the carriage to slide over. If for some reason it does not follow these instructions:(a) Unplug the printer (b) Manually slide the carriage over until you can get the ink cartridges out.(2) Remove the ink cartridges from the print head.(3) Use cotton swabs dipped in hot water or a mix of hot water and isopropyl alcohol to thoroughly clean the print head.(4) Repeat this until there is no ink residue coming off on the cotton swab.(5) Once finished, allow to dry and replace the cartridges(6) Try to print something now
If that does not work then you have one of two possibilities:(1) One of the ink cartridges is defective and causing the error(2) If it's definitely not that, then the print head will need to be replaced.
I hope this solution helps you.Don't hesitate to let me know if you have some confusion.
Sir, Your Rating as Maximum Stars and Words of Appreciation will be esteemed.
Thank you for taking my service.
Concerned: Muhammad Uzair

Nov 01, 2011 | HP OfficeJet r40 InkJet Printer

1 Answer

How do I load ink and toner in hp laserjet 1100

By load the toner, if you mean inserting the toner cartridge.Then i will give you instructions.In laser toner printer, there is toner cartridge, and not ink jet cartridge.In laser toner cartridges, there is a black color toner power and it does have any liquid ink, which ink jet cartridges have.To remove the laser toner cartridge from hp laser jet 1100 printer, its simple.The front door open and old toner cartridge comes out.Just pull the front door towards you.While inserting cartridge.If you have problem, then take note that, sticker side of the cartridge is towards you.On the cartridge there is a rectangle flap, which you hold in your hand.This is meant for holding the cartridge, while removing and inserting cartridge.The stick side will be in your side.There is a green color drum, the drum side will be on opposite site.-------------- Still any problem.Keep updated.But i think that will help.Thanks.Helpmech.

Mar 25, 2011 | HP LaserJet 1100 Printer

2 Answers

My J4680 only prints color, no black. Printer is

Your black cartridge is most definitely clogged. You can easily check that by removing the cartridge and press the print head on some tissue. If there is no mark, the print head on your black cartridge is clogged. Now, HP has some kind of software head cleaning. It doesn't always work, but you can try. Here is a link to HP site, referring to your problem:
Read carefully and follow the instructions.
If that doesn't solve your problem, you should buy a new black cartridge.
Also, bear in mind that with ink-jet printers, you need to print something at least once in 10-15 days, otherwise the print head will again get clogged and you will be facing the same issue over and over again. If you do not print on a regular basis, make some kind of test page, that contains black, yellow, magenta and cyan. Print that page once in 2 weeks and your printer will always work fine.

Apr 04, 2010 | HP J4680 Office Jet All-In-One Printer

3 Answers

Problem of incompatible cartridge occure in my new J 4580

i had the same problem with the hp 4580. i needed to replace the black ink which i did. then the error message appeared "incompatible print cartridge tri color"...chatted with hp customer support, wasted a hour. claimed its a hardware problem need to have it fixed. i asked would i be charge he said yes but the printer was under warranty. he asked other questions...bottom line i left the chat box....bought another hp 4580, used same cartridges, same message...THEN finally i replaced the color cartridge...and BAM! it worked on both printers. solution...replace the color cartridge...cons..if this happens again its a waste of money to keep buying the colored ink...

Feb 03, 2009 | HP J4680 Office Jet All-In-One Printer

1 Answer

Quicken 2008 printing vista 64

There is an issue with Quicken 2007 and 2008 printing to many HP printers. Workarounds: 1) print to the Quicken PDF virtual printer, then print the resulting PDF file. or 2) Install a Deskjet 990 driver (using the add printer command) using the same port as the Officejet 7410 is installed.

Bob HEadrick, MS MVP Printing/Imaging

Nov 02, 2008 | HP OfficeJet 7410 All-In-One InkJet...

1 Answer

Printer not aligned

Hurry, Hurry, and contact hp support, You have only one year warranty.

Aug 05, 2008 | HP Photosmart C6180 All-In-One InkJet...

4 Answers

Hp Office jet print cartridge error

Remove the cartridge and look at the cartridge holder. There should be a spring sticking out from the right side of the holder. The spring on these often breaks loose and will not allow the cartridge to seat properly. (Look at the left holder and compare it to the right one. They should look alike.) If the spring is loose, meaning the holder is broken, the holder needs to be replaced. I've tried gluing the spring in place but did not have good luck with this.

Feb 20, 2008 | HP OfficeJet 7410 All-In-One InkJet...

1 Answer

HP7410 Print Problem

copy and paste the above link into your address bar and search for the answers.

Nov 09, 2007 | HP OfficeJet 7410 All-In-One InkJet...

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