Question about Creative Labs Zen Vision Digital Media Player

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Usb port not recognized: power surge on hub port

Computer will not recognize Zen media player Vision M 30g. Everytime I hook it up to computer an error message comes up saying power surge on hub port and then shuts the media player off. Any ideas

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  • 502 Answers

Your going to need a new logic board, I know only one place that fixes creative zen players and sells the parts besides ebay.

Posted on Apr 24, 2009

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Hello mandag78,

The error message you are talking about occurs when a device tries to draw more power from the USB port then the port can provide,

Make sure you are connecting the MP3 player directly to a USB port on the computer or a USB hub that has an independent power source (one that you plug into an electrical outlet). If you are plugging your MP3 player into a USB keyboard or a non-powered hub the port may not have enough ower to charge it.

I am assuming tha tthe Zen was working before? And that you are sing the exact same USB port and cord that you were using to charge the item previously? If so, then what you are experiencing might be a sign that the unit has failed and is in need of repair.

Best Regards,
Ken
"Go Ahead. Use Us."

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If that doesn't fix it try the USB cable

Screen Doesn’t come on anymore
http://www.anythingbutipod.com/forum/showthread.php?t=18859

If your Zen V is dead, wont respond to anything, try this, plug it in to the computer, hold the power switch in the on position, THEN trigger the reset button, worked like a charm for mine, I had thought it a lost cause."

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