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Casio TE-8500F "Paper Jam Error"

I have a Casio TE-8500F that is having a problem with a constant "paper jam" error. The printer seems to be functioning just fine and the error message will go away once I open the printer. Upon closing it, the printer functions and the error message returns. I have had a pro look at this and he was not able to ascertain the cause of this. I have read online in another forum about someone who had this problem, and simply changed out the back up battery and the issue was resolved. Anyone know anything about this one, or where I can purchase a new battery? Thanks!

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Hi.
It won't have anything to do with the battery. There was a known issue with the early printers in this series. The first one I had did my head in. I battled it for hours and then found out that there was a design fault in the printers (not Casios fault as the printers are made by another Co.) It is easy to tell if you have the early version or the second version with modification. The two easiest ways to tell are:

If the model number is printed on a little silver badge or just painted accross the panel. Badge = second version

Have a close look at the receipt printer. If it has a small motor on the end of it (closest to the front of the machine) then it is the second (fixed) version.

Let me know. If you are not sure, then take a photo of the machine and send me a link to it.

Mark


Posted on Apr 17, 2009

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The way you describe your error, it seems that there is still some residual paper stuck inside the printer that may cause subsequent paper to be mis-aligned.

Paper jams can be tricky to solve. The paper is usually stuck inside the printer mechanism so even if there is no visible paper jam, you will still get the paper jam error. Try this:

1. Turn off your printer
2. Open all trays and remove any paper stuck there
3. Locate the button to open the printer, open it and remove any paper stuck there also.
4. Repeate the above step for all buttons that you can find to access the inside of the printer
5. Close all doors and put back all trays
6. Turn on your printer

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remove all paper from printer,then check the paper path,if error persists then u should check the sensors,remember when the paper jams its important to get it out in one peice if not you can jam a sensor causing a constant paper jam error,hope this helps

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